Contact EatStreet Local Food Delivery Support

by Arc19a

I would give this zero stars if I could. I placed an order through EatStreet for a fast food restaurant on a Monday night. A few minutes after placing the order, I received a message and email from EatStreet advising me that the order was cancelled by the restaurant and they’d be issuing a refund. Whatever, no big deal. The following Tuesday morning I was working from home when my apartment buzzer started to ring off the hook. I am a single woman who lives alone and was not expecting anyone. So I looked out my window that faces down over the front door and saw a (rather sketchy) looking man repeatedly and agitatedly ringing my buzzer. I was obviously frightened so I ignored it and contemplated calling either the landlord or the police. I then received a call and voicemail from an unknown number, which turned out to be the man very angrily instructing me to come outside and get my food (which he described as the cancelled order items). He left after about 15 minutes, and I immediately reached out to EatStreet customer support to report the incident and ask how my information came into the hands of this man for an order that was CANCELLED YESTERDAY. Their response was basically, “Oops, our bad. Not sure how that happened. We’ll forward your feedback to our driving team.” Barely even an apology for an incident where my personal information was basically compromised and led to a very frightening confrontation. DO NOT USE THIS APP.

by Ozone567

Absolutely horrible experience with this service and I will never use again. I’d recommend not wasting your time it will save you a couple hours of your life. I placed an order for the first time last night via their service and it said it was sent to the restaurant. It then said it was confirmed by restaurant. Then about 45 minutes later it said order was on it’s way. Up to this point all was as expected. Then I never received my order for more than 30 minutes after the latest projected delivery time. I called in to customer support only to find out it was their delivery service and EatSteer wasn’t even available to help. I only then found out that the order had never been placed at all and all of the status updates weren’t even true. The customer support couldn’t do anything because they were only a contracted delivery company and they couldn’t even help with the refund process because they had nothing to do with EatStreet. The end result was a complete waste of two hours and they never even contacted me to let me know of any issues until I reached out to them. Overall I wasted nearly 2.5 hours in waiting for food never delivered and in trying to get my refund and compensation back. Complete waste of time and will never use this service again. I’d recommend going with much more reliable services. Very disappointed.

by Rand Onmallob

My first two tries with EatStreet were successful. The last two, no, no, no, never again will I use this service. On one occasion, the half-baked driver had clearly dropped my bag of food and apparently transported it in the open bed of a truck; it was completely cold and partially spilled out of the container into the bag. Then there was the last time. I watched as my expected delivery time climbed by about 15 minutes. Ok, no biggie. Then it stopped showing a time at all and said your food is on it’s “way!” I finally called the restaurant when it was an hour past the expected delivery time. The restaurant told me they’d been trying to reach EatStreet for over an hour to get a driver. If there was no driver available, why did the app say my food was en route!? You’d think maybe they’d contact me and tell me they can’t deliver? Nope! If I hadn’t contacted Eat Street via email myself, they’d have been happy to charge me $20 for receiving NOTHING. Seriously, you have no drivers available and don’t bother to inform the person waiting for food when the app says it is on it’s way? While they did refund my money, they didn’t respond to any of my criticisms or offer any future discounts for my trouble. Seeing they have 4.8 stars here leads me to believe many of the reviews here are probably fake. Ridiculous! Will use their competitors moving forward.