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I used cloosive for months before they merged with Odeko. My experience with cloosive was always awesome and easy to use. When the merger happened I tried to get on the app for Odeko and was locked out because of their new policies about logging in with social media. I’ve tried again and again to log into my account but there seems to be no password recovery process on their app or on their website that I’ve found thus far. Moreover, I had several rewards for continued use that I am now locked out of. Overall, this wild goose chase is just not worth it and is a real shame because I want to support my local coffee shops easily.

We’re not fans of the new update. Can you allow us to make a personal profile of preferences? Like my preferred coffee shop, payment method, etc? It defaults to west coast, and I’m east coast. I don’t want to turn on location services because it’s no one’s business and it eats my battery. But even when I do, it selects the closest ones, and they’re not my preferred shop. I have to search for my shop every time. Additionally, I don’t want the default flavors of caramel and coconut milk, and I don’t want the Odeko wallet, I want my Apple Pay, but I have to search and select for every single personalized preference every single time.

I wanted to love this app. The concept is so compelling. The idea of placing an order while walking my dog and then swinging by to pick it up a little later. But in reality the app fails frequently and without warning. Sometimes it gets stuck loading at the get go, sometimes it freezes after submitting an order leaving your order status in question. Sometimes it won’t let me sign in, other times it says my payment form is invalid (even though nothing has changed) and then accepts it later. Most recently I actually received a message saying “something went wrong. Your order might have gone through. Check your receipts.” 🤔 Went to the coffeeshop I had attempted to order from and they hadn’t received it (they also expressed disappointment in the app). In summary, when it works, it’s wonderfully convenient. But when it fails, which is often, it’s a waste of time.