Contact Fy Shop Home Living Art Support

by TommyVassiliades

I love the selection of home decor that Fy has curated. I’ve purchased a few pieces of artwork, one of which I paid significantly extra to have them frame. Their artwork comes in abnormal sizing, making it difficult to find frames yourself to fit their sizing. The piece of artwork that I paid extra to have framed arrived with a corner damaged and the cheap thin sheet of brown paper that they cover the back with wasn’t even glued on completely. The frame materials are some cheap thin fragile wood. The artwork also squeaks when you pick it up. Whoever framed the picture obviously did it in a rush and couldn’t care less about doing a good job. The customer service messaging function in the app doesn’t work either. So all in all, nice selection of artwork, but I definitely recommend framing the artwork yourself even if means spending the time find a frame to match their oddly sized artwork.

by VictoriaRSalavarria

After seeing countless products I was in love with, I downloaded the app since I planned on frequently browsing and shopping. 1. It’s frustrating that I can’t add everything into a cart together. I have to buy everything individually. 2. How the heck do I look at the artists and shops I followed?? There’s no area to look at that. It just looks like the app isn’t organized or set up fully. 3. I will click on a print/product and it won’t load. Tried with and without wifi/using data and it’s the app that’s not loading - not my phone. I would really hope they are working on changes because it really puts a damper on wanting to shop on the app at all.

by Ddhhdbjhhfvjjjjjhvvc

1) Horrible app.
2) One artists can charge $10 for the print and $20 to frame it = $30. While another artists can charge $1 for the print but... $200 to frame it in the same exact frame provided by FY as the first artist = $201. “Things that make you go hmmm...”
3) multiple unauthorized print purchase charges by the company that shut my card down.
4) multiple “international fees” by the company that didn’t show during purchase and were later charged.