RapidReach Alert app not working? crashes or has problems?

RapidReach Alert Status

Last Updated on 2018-03-27 by Enera International

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Common RapidReach Alert Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot RapidReach Alert app on iOS and Android devices. Solve all RapidReach Alert app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

RapidReach Alert iPhone Issues and Solutions

RapidReach Alert iOS app crashes, not working, errors
RapidReach Alert iOS app network issues
RapidReach Alert on iOS has black/white screen

RapidReach Alert Android App Issues and Solutions

RapidReach Alert has errors/crashing/not working
RapidReach Alert server network connectivity issues
RapidReach Alert has black screen

RapidReach Alert iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever RapidReach Alert app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix RapidReach Alert app crashes or not working on Iphone (iOS):

Close and restart the RapidReach Alert app on iPhone
Update RapidReach Alert app to the Latest Version for iOS
Uninstall and reinstall RapidReach Alert iPhone app
Update your iPhone to the latest iOS version

Fix RapidReach Alert on iPhone unable to connect to server/internet connection issues::

To resolve RapidReach Alert network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix RapidReach Alert black/white screen (blank screen) on iPhone:

Follow the RapidReach Alert iOS app troubleshooting guide Here →

RapidReach Alert Android App Issues and Solutions

Fix RapidReach Alert not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent RapidReach Alert app issues:

Force Stop the RapidReach Alert App
1. On android, goto "Settings" » click RapidReach Alert app. » click "Force Stop".

Update RapidReach Alert to the latest version on PlayStore

Clear RapidReach Alert App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "RapidReach Alert app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch RapidReach Alert.

Fix RapidReach Alert unable to contact server/ RapidReach Alert internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click RapidReach Alert » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got RapidReach Alert » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch RapidReach Alert on android.

Solve RapidReach Alert black/white screens issue on Android:

Follow the RapidReach Alert android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Enera International, developers of RapidReach Alert.

About this app

Simply add SmartPhone Alert as a contact alternative, and either incorporate it into existing call cascades or create a stand-alone call-out. Since 1996, Enera´s RapidReach call-out software has provided organisations with a robust, straightforward, notification solution. SmartPhone Alert is an integrated component of RapidReach. It initiates push notifications delivered immediately to a mobile device. SmartPhone Alert can activate an alarm on the device.