getir: groceries, food&beyond Reviews

by EStraker

I spent an hour to work out their app with cryptic errors and admitted defeat at the end. When I try to check out getir throws an “Unknown Error” (very helpful description developers, thanks!) then gets back to the cart screen. My theory is: when I tried creating an account first, I realized I typed the last digit of my phone number incorrectly, but there was no way to go back and edit it (the phone number is grayed out, but why???), so I had to to recreate an account with the correct number and activate it (could not activate it the wrong number of course). I suspect your device ID is checked against phone numbers registered for that device ID, and if there are multiple accounts you are banned. This is just my guess. I called customer support and they had no clue. I was told to send an email to some email address so technical support may help. Well thanks, I deleted getir , ordered my stuff from somewhere else and got them delivered in half an hour instead if 10 minutes. I am ok with that :) Overall, good idea, but poor execution of getir and lack of quick technical support.

by Zzzz.Abdi.789

The first time I ordered dominos I paid online then the driver said he could not find my house. After over an hour of going back and forth trying to give him directions the customer service assistant told me its my fault and did not offer any refund. I ordered dominos a few times after that without paying online and they always managed to find the house.

The second time the driver stole a burger from my bag. When he delivered the bag to my door he kept his helmet on covering his face which seemed strange. When i opened my bags i was missing a burger even though the receipt on the bag clearly listed how many burgers should be inside. Again customer service refused to give me any refund.

by Zosipasdfjjl

I tried to order from this app in Chicago. I went through all the steps, put in my credit card info, delivery, etc. Got to the final payment screen where it seemed to be processing until I got an error message telling me that my order was too big and to reduce the size for the safety of the delivery people.

OK, that's fine, I'll just remove some stuff. Went through the closeout process again, credit card processing, annnnd same error message.

I reduced the size of my order to no avail four times before I gave up. I'm sure it's a great service but I'm not going to spend all afternoon guessing the weight limit for my order. Maybe tell the user how much weight they need to remove? Or indicate that the order is too heavy before they've gone through the entire checkout process?? Or something????

by Natronmeens

I have used them twice. The first time was perfect, I received all of my items in 5 minutes!

getir said the driver had not even left but then the deliver arrived. 30 minutes later getir said the driver was there. getir needs some work and is still buggy. They missed two of my items and it was very difficult to contact customer service. They were very vague about my refund (which I still
haven’t received) and don’t feel confident that anything is going to happen.

by Cadirect

I gave getir three chances… The first time the delivery person delivered my stuff to the wrong floor. The second time things were great. The third time I got a notification to order had been delivered and it was nowhere to be found — not in the lobby, checked all the floors to see if the first time mistake it happened again… (I texted with customer support, who said they would have the order re-delivered. An hour later I still haven’t gotten a new order or even an order confirmation so I called customer service and they didn’t have any record of that…) So, when things go as they’re supposed to it’s a great service. But unfortunately in my experience two out of three times there were mistakes.

by Hsbdka

This is a great alternative to groceries if you are busy running around and dont have time to go shopping. I will say the food is definitely not top notch quality. Perhaps it was just my experience but select things i would not buy again ie the sweet potatoes were the size of my head, definitely GMO’d. my head of broccoli was frostbitten, id imagine it was just hanging out at some warehouse for a while.. bananas seemed old as well. Id use again but perhaps not for produce. Things like milk. Snacks, etc are fine

by Natethompson82

I think the promotion codes may be broken…
Nearly every day I’ll get some sort of notification saying “Here’s $15 off your next order” or something like that.
But then when you click on that notification or open up getir , the promotion isn’t there.

Otherwise getir is great. Delivery is super fast. It would be cooler if there were more items to choose from though.

by E-z614

So far from what I have seen everything seems to be accessible. There are just a few things that could use some usability testing. For example being able to navigate with headings under a category to quickly find an item. There seems to be only one heading at the top but it could use some subheadings for each section. Other than this and some other things, getir is great and the service is wonderful! I could not give it five stars because these usability things should be addressed otherwise it would’ve been five stars all the way.

by Userofthingsandstuff

Delivery may only be minutes, but the queue may be longer. Very limited selection. When I finally finished filling my cart I tried to check out and it just said they were too busy and couldn’t fulfill my order even tho it estimated a 9 minute delivery. It took half an hour before I was placed in a 20 minute queue for my order to be placed. That said, once the queue was up my order was at my door in 5 minutes. No communication from the driver, but I got it, and it came in a reusable branded bag.

by Jmmm2585258

I used this 5 times. no major problems. there was a wait for a driver the first 4 times, so was 20-45 mins each time which was fine. Today was less than 17 minutes! great. (used this in manhattan).

The selection of items is limited. you have to wait and stalk various items like organic milk or meat. It's great for occasional items they happen to have!! They have organic bread as well almost always. yogurt only sometimes do they have organic and plain.

only bad thing was a sour cream safety seal was open and an avocado had a slash in it. I didn't bother trying to find where to get refunds for those. not sure how to contact them but was just that one time.

milk was so far always fresh. (I stopped using fresh direct who kept giving me spoiling dairy snd foul chicken yuck! that's why I checked out getir.)

getir lets you track the driver with a map and a scooter that moves. adorable. efficient too because tells you when they are about to buzz. very helpful to make sure you can let them in right away.

all delivery men were fast and poilite. overall great service when the items you want are in stock.

by Gibmirfunf

Great in a pinch or if you’re stuck at home for quarantine. Produce is surprisingly very fresh! And delivery is indeed as fast as they say. Prices are reasonable considering the nature of the service, and they seem to have a lot of coupons for new users. I appreciate that the drivers are actual employees of the company as well, since I’ve heard exploiting gig workers is common in the delivery industry.

by UnMeUnited

Brilliant app with impeccable efficient service. Your products are name brand and prices are very reasonable. Concept is fantastic and service is invaluable.
What an asset to Manhattan. Waiting for you to penetrate PA, where I live. My 2 grown children live in Manhattan and now I can treat them often to fresh and heathy groceries and other products they enjoy and need. Thank you this app!!!

by Bec’s Crafts

They have a decent, growing selection, the service is amazingly fast, and getir is very easy to use. The prices are a bit higher than what you would pay at a grocery store but they have exclusive items and periodic deals too. I haven’t used the restaurant delivery feature yet but I’m really happy with the grocery item delivery.

by MP12123

First time I ordered they had a great promo going high made it very affordable and my delivery came in exactly 6 minutes which I thought was insane. Today I ordered again and it came in literally 4 minutes. I really don’t understand how it’s possible but it’s fantastic. Way easier than going to the store and perfect if you need some extra ingredients to cook your dinner or something!

by LovinglyMe

I literally got my order in 10 mins. What are you guys reading people’s minds??? That’s crazy how fast it was delivered. I never experienced that before with any delivery service. The only thing I wish they had was greater inventory to choose from because there’s very little selection. I’ve submitted a lot of items to add, I hope they get added soon because I will definitely be using the service again if it is!!

by Andi Athirah

I ordered unsweetened almond milk from this app Ankara, they brought me normal almond milk, I complained about that and they promised me that they will come and change the milk, it’s been a week they didn’t come and not even calling me.. it’s been 3 days I checked on getir , I realize they that they have blocked me, since my husband app works totally fine. Very bad customer service, I’ve been shopping with the non stop and they did this to me.. very disappointing shopping app.

by Elinewyorkcity

I recently got the job and i love it, i love being outside and biking and it allows me to do that full time and i try really hard to be as fast as possible. And unlike alot of other delivery jobs because the bikes arent mine i dont have to worry about the stress of bike maintenance and i have a set hourly pay plus benefits so i dont rely on peoples tips. Awesome platform! Glad they came to the us. Also i tried the delivery for the first time and it was great, great promos and they have good vegan and gluten free options

by Jjs2341

Super quick service. I was really skeptical when the ads promised quick delivery, given that I’ve used other apps that take hours to deliver (gopuff I’m looking at you!!!). It genuinely takes 10 minutes for things to be delivered to me. I got groceries delivered the day before Christmas and was able to make an awesome Christmas dinner thanks to them! Even when they have limited couriers, it takes 5-10 minutes to get out of the cue. 🥰 super happy I tried it and grateful they have generous promos.

by Sapphire A

My roommates and I have all used this app multiple times. They always deliver our orders to us quickly and with extraordinary care (ex. breakable items are packaged in bubble wrap). getir has a good variety of items and stellar deals that keep us coming back! There’s also no delivery fee.

Customer support is incredibly responsive. I had to cancel an order because I had placed it to the wrong address. I immediately was able to text a member of their support team as my order was being processed, and they helped me to cancel the order. The full amount was then refunded to me within two days!

My only gripe with getir is that you can’t scroll through available items outside of business hours, but I think that might be because their inventory changes so frequently. There are a couple of bugs in getir like an “order not found” pop up after I’ve placed an order or a random “unknown error” message. However, I’m able to track my orders, and I’ve always gotten what I needed.

Overall still very satisfied from the savings and convenience of getir .

by Nene22061

I Highly Recommend This Service…
Tried another upon recommendation, 1st time to do a simple grocery delivery, 👎
An Ad popped up for this service and thought hmm let me see the difference….
Fantastic! Products galore… delivered within minutes ( even ice cream VAN LEEUWEN for $1 first order! Frozen) packaged beautifully-
Just ordered again… Fantastic! I can say in closing! My Go to place when I need essentials after a crazy days at work … when your basics are depleted!

by Areaofeffect

App abuses its notification permissions to send promotions everyday. I only want to be notified about my orders, I don’t care about your toothpaste sale. I had to remove the permission. This is coming from your user who uses this app for everyday.

by Ahmed Alawii

After using getir for a while it was good at the beginning suddenly they are a cheaters they cancel my orders after one hour and they take the money when i contacts them they say no refund because we couldn't reach you it is like kind of a joke cheaters 👎👎

by MAXakaMYSELF

Unfortunately there’s no credit card payment at the doorstep and not all groceries available here

by Delengineer

If it is available in your area, then you are blessed.

by Birdiemyluv

The best Service so far! Quick delivery and great app and selection of goods. Well done

by Bilincedeneolacal

A fast, responsive and informing application in realtime

by Janepudica

I wish they'd reduce the minimum for ordering food. But other than that, getir is amazing

by Abundanceismine

I ordered something and it came within 6minutes to my house. The delivery guy was very friendly and helpful!

by Danieladamsss12

That’s a high quality service in such a big city. Love it

by Mahdi Yazdani

First time ordered from this app and delivery was real quick.

by Glzzzz

I ordered and my order came in 6 min! Perfect service with kind personnel. Thank you for this qualified service.

by DrewISTANBUL

App works great. My order came in about 10 minutes. No glitches.

by Naknaknak1

Promises to deliver in under 10mins. When there is more than 2-3 orders, asks to put you in queue for 10-15mins. Otherwise, says they cannot deliver at the moment.

by Ilkeconkar

Always on time. Works just like a machine... 👍