Contact getir Support

by EStraker

I spent an hour to work out their app with cryptic errors and admitted defeat at the end. When I try to check out the app throws an “Unknown Error” (very helpful description developers, thanks!) then gets back to the cart screen. My theory is: when I tried creating an account first, I realized I typed the last digit of my phone number incorrectly, but there was no way to go back and edit it (the phone number is grayed out, but why???), so I had to to recreate an account with the correct number and activate it (could not activate it the wrong number of course). I suspect your device ID is checked against phone numbers registered for that device ID, and if there are multiple accounts you are banned. This is just my guess. I called customer support and they had no clue. I was told to send an email to some email address so technical support may help. Well thanks, I deleted the app, ordered my stuff from somewhere else and got them delivered in half an hour instead if 10 minutes. I am ok with that :) Overall, good idea, but poor execution of the app and lack of quick technical support.

by Zzzz.Abdi.789

The first time I ordered dominos I paid online then the driver said he could not find my house. After over an hour of going back and forth trying to give him directions the customer service assistant told me its my fault and did not offer any refund. I ordered dominos a few times after that without paying online and they always managed to find the house.

The second time the driver stole a burger from my bag. When he delivered the bag to my door he kept his helmet on covering his face which seemed strange. When i opened my bags i was missing a burger even though the receipt on the bag clearly listed how many burgers should be inside. Again customer service refused to give me any refund.

by Zosipasdfjjl

I tried to order from Getir in Chicago. I went through all the steps, put in my credit card info, delivery, etc. Got to the final payment screen where it seemed to be processing until I got an error message telling me that my order was too big and to reduce the size for the safety of the delivery people.

OK, that's fine, I'll just remove some stuff. Went through the closeout process again, credit card processing, annnnd same error message.

I reduced the size of my order to no avail four times before I gave up. I'm sure it's a great service but I'm not going to spend all afternoon guessing the weight limit for my order. Maybe tell the user how much weight they need to remove? Or indicate that the order is too heavy before they've gone through the entire checkout process?? Or something????