Bite Squad - Food Delivery Reviews

by Jakeosrs

Certain restaurants that they offer are never open because they are told that they are not excepting bite squad orders. Secondly, I ordered a sandwich from Grand Junction today, a chicken Cordon Bleu. Whilst ordering the manual prompt required me to select a seasoning for the sandwich which normally never has seasoning on it. I contacted Bite Squad support and they told me to select a seasoning but then add into the notes then I didn’t want any seasoning. My sandwich arrived with Cajun seasoning on it that was too hard so I threw it in the dumpster. I contacted Bite Squad support again only to be kept in the chat with no response for around 10 minutes. I contacted Bite Squad support yet again and finally they gave me a credit for the sandwich that I order not for the tap that I provided. So I tip the driver five dollars just for driving a sandwich to me that I couldn’t eat anyways because bite squad’s app Didn’t have proper programming so I wouldn’t be forced to select a seasoning for my sandwich. And they refused to refund my tip as well even though it is their fault and they should take the hit for refunding the tip that I provided. I don’t normally go this far to write a review on Anyone, but they really just irked my nerves and made me upset. Hopefully they right the wrong that they did but as of right now they don’t seem like they give a rats ***.

by Sjermama

We had an awful experience last summer with Bite Squad during which we waited 3 hours for food that was supposed to take less than an hour and had multiple conversations with incompetent, helpless customer support, and, in the end, our food never arrived and yet we were still charged (ultimately we were able to get that charge reversed, but even that took some effort). Despite that (and shame on me for thinking it would be any better a year later), we just tried Bite Squad again today. After waiting nearly an hour, at right around the original delivery time, Bite Squad informed us that our order was cancelled, without any further explanation. We attempted to reach out to customer service via chat, but it took 5 minutes for us to even connect with anyone. Once we did, we were told that the restaurant was short staffed and not taking orders today. I get that that happens - especially these days - but what I find is completely unacceptable is that Bite Squad waited until the original time our food was supposed to be delivered to either find out that the restaurant wasn’t preparing Bite Squad orders and/or let us know that. Enough is enough. I have deleted this terrible app.

by Jbeckham

Lifestyle time I used them, the restaurant severely undercooked the fries for my 3 year old sons lunch. I called the restaurant, the apologized and offered to remake them but asked that I contact this app for the complaint as they would be the ones who redeliver. I was asked to submit a photo of my order, then they ended the chat and put me to the bottom of the que again. After waiting and being batted around to different dispatchers, I finally got someone to review the issue. They stated that they would not do a redelivery for fries... I can understand that for say, me, an adult, but for a toddler, those fries are his treat for eating the good stuff. They are a big deal to him. I had to formally complain about the entire order which included a pizza. The restaurant had to remake the entire order. Money out of their pocket, so that my sons fries would be replaced. I called the restaurant and told them to just send the fries... they still ended up remaking the entire order, because this app didn’t find it important enough to facilitate the order to the customers satisfaction. They were willing to hurt the restaurant because they didn’t want to pay their drivers to fix the problem they shared by agreeing to be a food delivery service. This in turn, affected my son who just wanted some fries after eating his lunch.

by Crissy19755219

I really loved this service at first. I even recommended it to friends and paid for the bite squad unlimited subscription. BIG MISTAKE. I moved to a different city that didn’t offer delivery in my area so I cancelled my unlimited plan. Or so I thought. I got a confirmation email saying that my unlimited subscription was canceled. I thought it was all good however the next month they charged my card for unlimited. I didn’t notice the first time. That’s my bad but I had no reason to think they were going to charge me. Then they charged me the next month and I did notice. I emailed customer support and they said they were sorry and gave me my money back. Seems like problem solved only they have continued to charge me every month for half a year and every single month I contact customer service and hear the same thing. They are sorry but they don’t fix it. I DO NOT TRUST THIS COMPANY. I removed my card info from their app to try to get it to stop. I am still charged. They have my personal information stored and they continually take money out of my bank account every month without my permission. Please beware that this can happen. If I could go back I would never give my credit card information to these con artists. It is not worth the headache I have gone through. BEWARE

by MattieBear112

I am floored with how awful my experience just was with this app. There is no “help” option. There is a button to start a live chat but it doesn’t actually doesn’t work.
Long story short, I ordered something at around 7:45 pm. It was expected to be delivered at 9:08 pm, which is super late anyway. I thought, why not, I have time. Time kept ticking away and finally at 8:50 I receive a call stating this place is out of what I wanted so I gave them another option. I check the hours of this business and they close at 9:00 pm. BiteSquad still saying it’s confirming with the restaurant, I try to reach out and get no where because the help button does NOTHING. I ended up calling the place and they told me they were closed and didn’t even have the second option I had asked for. I got another call from this app. They were calling to inform me they didn’t have the second option. At this point I told them to cancel the order and started inquiring about the severe lack of communication. I did not receive an answer, as the caller was unable to help me at all. Seriously going to reconsider ever ordering from this app again. There are plenty of other options. GrubHub, UberEats, Door Dash, etc.
Really disappointed this app. You have been a delivery company for years now...fix your help desk.

by Lax#2

So I tried but squad for the first time the other day while on duty at the fire dept. so I order from a local spot. Took about 50/60 Min to get to me. No big deal was not worried about that. I was just ready to eat. I had been craving it all day. So when the driver gets there he gives me the food. I ask him was this my order (because I noticed another order in his bag). The driver said yes. Then I said are you sure and he said 100%. So I go back in the station to look at it and by the time I see it’s the wrong order the driver was gone. So I call and email the guy back 2 Min later and go through a 3party number I could not get a hold of him. So at this time I can’t eat what was gave to me because of a food allergy. So I had to throw it away. I email but squad and they told me they can only credit my account or remake. If they remade it it would have taken another hour just to get to me. I don’t have that much time in my line of work. So I asked the person I was emailing if they could credit my card. They said no because I don’t have a picture of the food. I had already thrown it away to where I was not going dumpster diving. So by this point I’m so mad I called Uber eats. They came to me within 30 Min with food and it was right. SO MORAL OF THE STORY IS THEIR CUSTOMER SERVICE IS BAD AND THIER DRIVERS DONT EVEN CARE ENOUGH TO GIVE GOOD SERVICE. GET UBER EAT.

by Foralways1221

Update: So far, I hadn’t had any issues with the food I’ve ordered being incorrect- until today. I ordered food (two items) both are served with specific sauces (I received neither of those sauces), I also requested no cheese and the order came with cheese- I could not eat it as it was cheddar jack on fries and it was impossible to pick off and eat. So on top of my earlier grievances we add to the list their employees not taking the time to check orders properly. Thank you so much for wasting my time and money. I will no be using this app again.
Previous Review: Multiple times I have ordered food and this app has not taken the proper measures to ensure that the restaurant was even open so I’ve waited 30min for them to send the order to the restaurant (which is never received) and then call me about the food so I’m waiting, if I get my food, two hours, or more, to get it. Sometimes, they take so long to tell me my food is not going to be here, that everything else is closed and now I’m not eating. A $5 coupon, frankly, isn’t enough for an inconvenience that has happened multiple times. It covers the delivery fee and that’s about it. Unfortunately, this is the only food delivery service in my location so I will have to continue to use it, but I hope they get their act together because it could be amazing, if I could get me food consistently.

by Sarahyher

I ordered for an event days ahead. I called the restaurant half an hour prior to the delivery to confirm they were working on the order. I learned they had canceled the entire order due to an item being out of stock and that Bite Squad should have notified me. I placed another order and called the restaurant to confirm they had received it. This is when I received my first call from Bite Squad. Since I was on the phone with the restaurant, I didn’t answer. They left a voicemail stating that the restaurant had canceled my order due to an item being out of stock, something I already knew because I had called of my own volition. On the phone with the restaurant, the employee stated they hadn’t received any order submission from Bite Squad. I canceled the order and ended up driving to the restaurant to order and “deliver” food myself. While waiting for my food, I received an “urgent email” from Bite Squad relaying that my order was stalled. Then I received another phone call from Bite Squad with the same information. I told them I was already getting the food I ordered and to cancel both orders I attempted to make on Bite Squad. My favorite part is that they had the audacity to ask if I wanted my money refunded to my Bite Squad account. Uh, no thanks. I’m not trying to use this service ever again. Thankfully I got food for the event, but it was no thanks to Bite Squad.

by Yoshi Ookami

I had BiteSquad downloaded for a while and decided I wanted something from a local spot in town. I placed my order for me and my girl, the total ended up more than I was expecting but no big deal. The estimated wait time was about 50 minutes but low and behold, my order wasn’t even put in for over an hour. I just kept watching as my estimated delivery one kept getting further and further away. After my order was finally finished, it took yet another 30 minutes just to get here. It shouldn’t have taken longer than 15 minutes from my place and there. It gets better, I get the text notification telling me my driver is near by, I step outside just to see if they were. As the driver drove up I just watched as they carelessly drove into my driveway speeding through the speed bumps, it takes her 5 minutes just to figure out where I was. I have to wave her over to me and had her bring the food to my door. When I got my food, everything had already gone cold, I had to warm up my food in the microwave just for it to taste bland. I have never had such a bad delivery service before. I will never use this service ever again and strongly suggest anyone and everyone to stay away from this service. Their customer service is crap, the drivers are reckless and the overall experience was horrid. I would give it 0 stars if I could.

by Mak0012233445

Shady. I ordered from them for the first time the other day, and they delivered the wrong order including food I was allergic to. At first they offered me $5 off my next order which is ridiculous because I originally paid $25 only for the wrong order to be delivered. Then the next day they asked for a photo of the incorrect order, which I sent(that I fortunately thought to take before I threw the food out, since they didn’t get back to me until a day later), and they offered to refund part of the order which is also ridiculous because I’m not paying $10 in delivery fees to receive the wrong food.
They said that since *something* was delivered, they couldn’t refund the delivery fees (...even if that something is not something I ordered...) After about 10 emails exchanged with their terrible customer service team, I ended up filing a dispute with my credit card and the bank cleared it up immediately.
Then this app said since I filed a disputed charge with my bank, I could no longer order through them (as if I was going to order through them again, hah) but even still that is a shady practice—‘if you don’t like us stealing your money and you actually follow through with getting your money back from us, we will ban you from ever using our app again!’
Bummer, I can’t get the wrong food delivered for $10+ in service fees from this app anymore😭

by Tmartin415

Ordered through this app, and about the time my order was supposed to be arriving, the estimated delivery time shot up by an hour. BiteSquad said “food is being prepared”. Ok, so I call the restaurant and they told me the order was ready and waiting to be picked up... Couldn’t get anyone in support at this app, so I went & picked up the food myself. During which time the order delivery time shot up by another 30 minutes. Still said food is being prepared. Had I waited on this app I would have been eating cold food nearly 2 hours late. The order on the restaurant’s end was perfect. However, when I was able to get through to support and told them what had happened, they didn’t really seem to care. Some nonsense along the lines of “thanks for letting us know how you feel, I’ll pas it along to management”. What? Then, when I specifically asked for a refund ONLY of tip and this app related fees (I wanted the restaurant to be paid, as this was obviously a this app issue, not the restaurant’s) this app refunded the entire amount. This means the restaurant, which did its job perfectly, got blamed for the issue and ripped off by this app, at a time when restaurants are having a hard enough time. Shame on you this app, I hope your business fails and I will NEVER use your service again. Furthermore, I will make sure that no one I know ever uses you service again either. BAD BUSINESS!!!

by Thraxus314

The first time I used BiteSquad, it worked perfectly - ordering was easy, our food came quickly, our order was correct, and the food was warm. The second time I used this again, the food was easy to order and came quickly. The food was like warm, but still tolerable. However, my husband ordered a burger and some of the toppings were missing. Not a huge deal but when you pay as much as you do for an order, you want it to be correct. He ended up eating it anyways, and I contacted the support people through the chat feature of BiteSquad to see if they could refund part of my order. The person I chatted with was really rude during I the whole conversation. He asked for a picture of the food for “evidence” and when I told him that my husband ate it, he told me that it is policy to have evidence of the order (a policy that I can’t find anywhere of the Bite Squad site, by the way) and told me he would put $5 towards a future order. He also said that he was making an exception for me, acting like he was doing me this huge favor. Sorry - it’s not like I want my order to be incorrect. Even if he would have approached the chat in a more pleasant way, I think I would have been fine with the $5 off toward a future order, but he was so unpleasant that I am just upset about the whole order experience at this point. If you do use BiteSquad, I would warn you to take pictures of your food for “evidence.”

by Chas. S

If words could only describe how horrible bite-squad and what they call customer service truly is. They won’t help you solve any problem with your order but however they will be unhelpful and have an attitude with you. If your order is wrong you can forget about a refund or credit to your account so keep that in mind. Just stick to Door Dash. This was my first experience with Bite-squad and after two attempts with customer service to have my issue resolved. I ended up having my account deleted because they basically told me it wasn’t their problem. Idk about other towns but my bite-squad has about 4 options for restaurants. The communication between restaurant and Bite-squad is awful. I waited close to an hour for bite-squad to tell me that the restaurant wouldn’t accepted my order and they couldn’t get ahold of them. So I was credited that amount for the cancelled order. I was forced to use The only other Mexican restaurant on BiteSquad because I had to use the credit, no refund. Which charged me $9.25 for a cold small singular quesadilla with no sides. Not what was in the menu and not what I ordered but bite-squad doesn’t give a care about that. After sending customer service pictures of the item I still received no help at. Not even a credit to my account. I was told it was denied by a supervisor. My order total was around $50 for two items that were horrible and that’s money I will never get back thanks to Bite-Squad.

by Wmlachapis

I’ve used Bite squad for years and never had a problem until recently. First problem was two weeks ago. BiteSquad crashed as I was placing my order, I was charged, they claimed the order didn’t go through and that I had NOT been charged. I reordered since I was guaranteed the first order had not been charged to my account and I went ahead and asked them to cancel the first order just to be on the safe side. I checked my account a few days later and I had in fact been charged for both orders. I spoke to someone else, they said my order had been cancelled and a refund had been issued. I was told to wait 3-5 business days to be posted to my account. A few days later I placed an order that was later canceled due to the restaurant being too busy. Fine I know it isn’t bite squads fault, but I was still charged for the order. I waited a few days and contacted them again. They now claim that I was never charged for that first transaction even though the second person I spoke to said I would get a refund in 3-5 business days. They also wanted to give me bite squad credit for the order that had been canceled which I should have never been charged for in the first place. Now I have to go through my bank to dispute the transactions which is absolutely ridiculous. I never had a problem until I required a refund on orders I should have NEVER been charged for. Needless to say I will never use this service again.

by Strategem0975

Love the concept of lights go on and love their selection. Unfortunately I consistently had issues with my orders. There is any issue with your order, you were forced to use email or BiteSquad to contact customer service. This can often take five or more minutes to explain your situation via text. Whatever you were asking for, they will tell you they cannot abide because the order is in progress. They will tell you they need permission from the restaurant and cannot get in touch with them. This is a gimmick! It is happened to me several times. Simply calling the restaurant reveals what I’m being told to be a lie. I haven’t had a single situation where calling the restaurant directly doesn’t solve it, despite the pushback from bite squad. I have sent an customer service email several times with feedback and requests. Never received a single response. There is no phone number to call, there is no one to turn to. Order at your own risk.

Update, 8/4/21- after writing the support team three times over 3 weeks I finally received a response. The responder obviously did not read my email fully, did not respond to my accusations or requests, and basically sent me back a canned response. The situation remains unresolved.

by AirmanFlo

8 times out of 10 when I order bite squad I am really satisfied but when those other 2 times come around they hit hard. First of all it takes an hour and half to get my food so I have to starve myself waiting for my Carls Jr or something and secondly when my food comes it’s either slightly warm or just cold. The menu for certain restaurants won’t allow you to add condiments, fries and no ketchup ? Let’s be real. You guys offer “free delivery” coupons but when I apply it, I get 4$ off? Wow! Now my order is only 40$! A little ridiculous if you ask me, there’s absolutely no reason my total should be 38$ when all I got was a burger and some fries like cmon now. However I am stuck on an Air Force base so I guess sometimes I need to stab my bank account sometimes to enjoy some different food. I wish you guys would offer legit coupons, and at least supply your drivers with heat insulated bags so my food isn’t cold. Once again I can’t leave base due to covid and sometimes I just really want some selections for food so I’ll continue to order, but please make these small changes, they’ll make a big difference.

by Jcpole

BiteSquad can be a little quirky, but the service is excellent. In my area, there are 5 or 6 food delivery companies, and I’ve tried them all (Except GrubHub, because they don’t want my business). Bite Squad drivers are always affable, and estimated delivery times are almost always close to reality. On those rare occasions when something goes wrong, Bite Squad is always proactive about making things right. I’ve probably ordered from Bite Squad 40 or more times, and I’ve never come away with a bad taste in my mouth. Pun intended. Some of the restaurants definitely charge unreasonable delivery fees, but the answer to that is simple - order from a different restaurant.

Regarding BiteSquad , the most persistent problem is missing menu options. For example, a menu description might say that a certain item includes 2 side items, but BiteSquad only gives the option to select 1. The workaround is simple - just put the second side item in the comments. That has always worked for me. I’ve never really had any more serious problems with BiteSquad . I have watched BiteSquad get better over time, and I see no reason to expect that the refinements won’t continue.

I realize the review is supposed to address only BiteSquad , but since BiteSquad is only used to access the service, I chose to review both. I hope it’s helpful.

by Mattdistro

So far we’ve tried a lot of delivery services. Bite Squad seems to excellent choice and have the best delivery drivers of the bunch. The last app update has greatly improved the UI, but after an experience today I would say it has some flaws. I accidentally tapped the place order button today without having my full order in the cart. There wasn’t any confirmation or anything. I quickly tapped the get help button to get it cancelled as quickly as possible. The dialog that comes up allows you to send a message, but there’s no indication where that message will go, or how you’re even going to get a response. I waited a few minutes and ended up going to the website with live chat and trying it. By this time it was too late to cancel according to the chat (DoorDash has offered to contact the restaurant and cancel, so something needs to be improved here). Finally after the chat was over and I was told I was SOL, I get an email to the original message I sent in BiteSquad . I was able to get some stuff added to the order but it could have been smoother. There needs an explanation of how the get help button works or live chat in app. Also, follow what I mentioned about DoorDash and offer to contact the restaurant. It was my fault for pushing the button, but it’s not my fault that it was so difficult to contact you, it was too late by the time I did.

by Spit1723

These folks took over chow cab in my area BiteSquad was a bit glitchy during the sign up switch over process eg my address “wasn’t complete” even though it was auto filled and all the fields were correct had to restart BiteSquad twice. But after that it was fine. My only other suggestions would be to ask for customers to upload or provide photos of some of the meals offered from each restaurant. Also had an issue with a driver not being able to find my house (certain GPS) give strange directions, they called but from a blocked number and I couldn’t call back and was having a hard time trying to find a contact # but the driver ended up calling 5 min later so it wasn’t an issue but the ability to contact the driver to help is important so they can work on that. As far as service is concerned they are VERY fast (average 30 min) and reliable the drivers have all been very nice. The other service would take an hour or more to deliver and often times were even later than the hour plus the company said it would take. I’m ultimately extremely happy with the change over and hope they stay in our area.

by Rolle Boy Jr

words can't describe the superb experience i had with my first Bite Squad order. I just finished eating chili's, i didn't even have to leave my house or move a muscle
"very convenient". Bite Squad delivery process and app function was exceptionally fluent and coherent. I was able to watch every step of my order status, from when i placed my order until the lovely driver handing me my food. I want to personally thank and congratulate Mr. Kian Salehi and his team for a remarkable finished product. If Bite Squad had a stock i would definitely invest in it right now as their future is looking extremely bright. I truly hope more restaurant locations around the world begin to participate in the Bite Squad service and to be completely honest i don't see Grubhub or Seamless to be of any competition at all. They are very limited and majority of the restaurants they do have access to, are not the mainstream restaurants normal American's love and are a custom to. Which is why i no longer need them "hint"(deleted).

by JPDMyers

Bite Squad bought out a very good local delivery service in my town. The remaining drivers from the old service & the new ones are great. (NOTE: TIP THE DRIVERS IN CASH TO MAKE SURE THEY RECEIVE THEIR TIPS.) Bite Squad corporate has questionable honesty & ethics. They misleadingly state they only charge a small delivery fee based upon distance & don’t mark up restaurant prices. Not true. The “other taxes & fees” & “small delivery fee” are additional charges that go to Bite Squad corporate. Because they’ve negotiated a lower price from restaurants, they do in fact have markup built into the restaurant prices. Bite Squad claims driver tips go 100% to the drivers. That’s questionable based upon online reviews & info from local drivers. Drivers say the dispatchers take a % & that they don’t receive tips above a certain amount. It appears driver tips are being used to cover the drivers’ hourly pay and to also cover Bite Squad corporate costs. That’s just wrong. Customer service often doesn’t reply to questions and, when they do, provide a stock answer blaming the restaurants without checking their app or website for problems. Bite Squad needs to offer real customer service, be honest to customers about their actual delivery charges, & make sure their drivers receive their tips in full.

by BrooklynElle718

BiteSquad makes it difficult to chat with agents. They can be as late as they want without no real reasonable standard. The customer suffers when they do not double check our orders. The driver sat outside before picking up my food and after. While there has been times when BS has rectify my situation BUT when you are eating a dry salad because there is no dressing or something 🤦🏻‍♀️ this last time (separate situation is too much ) there should be standards and I would rather the driver pick my food up
Update:
Delivery time has been better but I recently canceled my membership when I was expected to add extra food for example 1x I ordered a $15 dollar order but I was told I needed to order 28$ extra. That is not cool because I order a lot.
My other frustration is there seems to always be break down of communication with the restaurant & this app. BS updates the menu sometimes there is good descriptions others there is not. I literally ordered based off of the description online for me to get something that I purposefully made sure did not come with it. Why would I need to specify extra when it’s written so well? The restaurant says it because BS did not properly specify BS says it’s the restaurants fault. I have ordered everyday for a week because I have been sick. I am over it, I should not have to deal with a constant tug of war on basic things. No food tonight I guess

by Foodie808

I was quoted a long delivery time so I was expecting a wait. What I wasn't expecting was a long wait from the time the food was ready. It took 45 min from the time BiteSquad said my food was ready to be picked up to delivery. Since you can track the drivers, it was clear that he must have delivered someone elses food first, but it wasn't in the same direction as me; this other order was not on the way.

Since there could be a long delay, I will limit my orders to foods that will last awhile: salads and soups. I dont think I will even trust burgers and fries because those will get soggy after sitting for 45 min. The soup that I had ordered was still hot and yummy. The pizza was good, the pasta was not (all from same restaurant).

On a high note, the driver was friendly and courteous. And the delivery fee is small for a service that delivers more than pizza when I have no time to get it myself.