Contact JBL Compact Connect Support

Spent over a thousand dollars on a professional pair of JBL speakers to use for wedding ceremony music and cocktail hours. I was excited to hear these speakers in action. I am using them for “professional” entertainment and have been in the biz 39 years. I can’t afford mis-fires. This app is really non-functional. Just like so many other reviews…the app stopped working after a few minutes!! What do I do JBL/HK? Seriously…what is my next move?…I have a gig this weekend and it’s Tuesday! Obviously, I will experiment with running a cable, but one of the selling points was being able to stream to the speakers. My 14 year old sons waterproof Bluetooth speaker is more reliable and works great streaming :-)

Received a pair of Eon Compacts yesterday. App worked for several seconds (Bluetooth mixer) and no longer loads on either my iPhone or iPad Pro. The option to locate and connect to speakers is no longer visible, although both speakers are on and ready. Bluetooth music streaming to one speaker seems to work although it is of poor quality audio with many audio dropouts from both my iPhone and iPad several feet away. Several hours of troubleshooting and research have yielded no results. Fix this app ASAP, as this battery powered speaker does have potential in remote pro audio applications in groups of two or four, but the app is trash.

I have been trying for weeks to get this to work. I want to play video and audio media with VLC and have this app broadcast in stereo. I have tried using a Galaxy Note 8, a Tab 6, a Galaxy Tab S6, an IPad Air (3rd gen) and now an iPad Pro 11”. I pair 1 speaker with the device and start the app. I link speakers “A” and “B” in the app and setup BT broadcast for a host (left) and remote (right). Playback is full of glitches, dropouts, speeds up and slows down. If this software actually works I wish JBL would provide some information. Otherwise it is useless for performance. Would be fantastic if it worked. Not what I expect from JBL Professional speakers.