Contact JBL Pro Connect Support
Company Name: Harman Professional, Inc.
About: Control JBL Professional PRX ONE, EON700 or EON ONE MK2 portable PA speakers
directly from your iPhone® or iPad® with the free JBL Pro Connect app. Using
Bluetooth® Low Energy (BLE) technology, JBL Pro Connect gives you complete
hands-on control over all of your PA system’s built-in mixer and DSP functions.
JBL Pro Connect Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with JBL Pro Connect. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact JBL Pro Connect. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Harman Professional, Inc.
Read 3 Customer Service Reviews 😭😔💔
Unable to Connect new EON 718s Subwoofer
by Kickass Keeper
I was unable to connect my new EON 718s Subwoofer at all. Without this app and its Bluetooth connectivity to related devices, the main features of this line is missing. When I called Harmon/JBL tech support they could not determine my issue because they didn’t have the same equipment on hand to troubleshoot alongside me. After 45 minutes with no changes they told me I needed to send my product back to my authorized dealer for a replacement. A few days later they called me back to inform me that nothing is wrong with my sub, it’s just that their app does not yet support their newest “professional” subwoofer. I gave a one-star rating because this app is completely unusable for my use case, although I know that not everyone buys a subwoofer without the entire family of speakers to go with it.
The app itself looks cool, I wish I could use it.
Apps sliders mostly don’t work
by Dance Of The Druids
The app sliders mostly don’t work either on volume or EQ. Can’t access EQ presets via the app. Any change to a custom EQ setting requires a save function. Unlike the JBLE on the app or the Electrovoice evolve app or the Mackie SRM flex appThe JBL connect app requires to pairings via Bluetooth for the JBLPRX one. This app basically renders the JBL prxz one unusable in a gig due to the difficulty with trying to move the sliders. I see that I am not the only one having issues with this app. JBL really missed the point with this app. Speaker may even have to be returned because the remote via iPhone really does not work reliably.
Want to love it
by R+b
I really want to give this a 5 star review and rave about it to my friends in the biz however in its current state I absolutely cannot. It needs the bugs worked out. I’ve spent quite a few hours in the app and have determined that the only thing that really works is the graphic eq.
some of the more basic functions just plain do not work. Namely, the gain and volume mixers do absolutely nothing.
JBL can you please fix?
FEATURE REQUEST:
I purchased multiple JBL PRX Ones for my Mobile DJ biz. My DJ’s want to be able to hook 2 units up together via bluetooth. They also want to be able to connect them in stereo not mono.
Currently they can not do either of these things.
The only way they can hook multiple up is using xlr cables in mono.
PLEASE INVEST IN TAKING THE APP TO COMPLETION. I WANT TO BE A RAVING FAN
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