Contact Go Program Way2Go Card Support

When I log in I get this English|{{'register5.label.info.language.radio2' | translate}}{{'register5.label.info.language.radio2' | .. I cannot log in. I cannot get to the simple login that does not have this Translate. This is stupid.

Card won't let me spend my balance

I tried opening my cad from OK Tax refund. It did not accept my 3 vdigit # on the bck. I tried too many times locking my card. 5115582157023795 back 616. I am trying to move the funds o my account at TinkerFederal Credit Union. Can you hrlp?

My card is blocked

Tried to log in yesterday to my account. Keeps telling me it cannot connect to network. I have closed shut down and tried anything I could to get it to work. We

Tried to log in yesterday to my account. Keeps telling me it cannot connect to network. I have closed shut down and tried anything I could to get it to work. We

I can't get my funds off of my debit card. It keeps declining my transactions when the funds are there.

My card is still not working after activation. Also is still not activated after numerous attempts to Representatives and I still cannot receive my funds nor do any transactions with my card

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Hi I'm trying to send an email about your app is no working in English. And trying to see if you sent out a new card yet. my card expires 10/25. Thank You Stephanie Butler

My card was compromised. I was able to cancel it but I wasn’t able to speak to anyone so I don’t know what else I need to do. The number they gave me won’t let me speak to anybody.

Spoke to several agents waited for hours to speak to them and they were very rude including the supervisors. My card is locked and cant make any purchases and they cant rectify the situation.

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My card is locked and I can't get ahold of a live person through the customers service line

The Way2Go program is a joke!--- Where's the live agent.

I have money in account but it won't let me take it out of purchase anything...

your customer service phone line is absolutely ridiculous. You cannot get through to customer service. It is a joke. Get a grip.

I have money on my card but every time I use it, it’s always saying declined. I tried the atm in the stores and nothing works.

Do I have the option of choosing a debit card or a paper check? Someone is using my card and I never get my money, crazy charges like .50 cents are being charged and I don't why.

someone used my card so need to dispute some charges

My way to go card was deactivated without my permission on 3/26/2024. I did not authorize this. I would like for my card ending in 1544 to be activated. You can contact me at 912-432-7874. Please and Thank you. I have been trying all day to call to speak to a live agent and I was not able to do so since 8 am it's 3:19 pm now.

I can't use my card it's declining it for some reason and I can't talk to someone

I received my new Way2Go card, how do I get the Child Support payments deposited to the card?

My card is not working on online payments/purchases

I cannot log into Way2Go app to see my transactions and I have unrecognized charges on my card. I have a new email and password. I do not have access to my old email and phone number. I can’t get into my acoun5 since I have a new email and telephone number.

Someone has used my card and I want to report that the last transaction was not me. I don't know who this is and I would like to have my money back. can you call me please call me back @ 757-967-0602 My name is Laura Goodman

WORST COMPANY. YOU WILL NOT BE ABLE TO TALK TO A LIVE PERSON. TRIED ALL THE TRICKS HERE AND THEY MUST HAVE UPDATED THEIR MENUS AGAIN. IT SAYS MY BALANCE IS ZERO......GO FIGURE.

096-58-4860 Account Routing # 15106641118912 124303162 I Lost or Stolen Debuit Card Mrs Alfreda A Smith-Burrus 404 N High St apt L Mt Vernon Ny 10552. I Send Re: Direct Deposit Slip mail. Can you Re Issue My Debuit Card asap. With your corporation and participation it will be appreciated. Thank You! 914-297-2669 917-965-4841 home/cell tele

So I was able to get ahold of a live representative thanks to a very useful tip from a poster here. Now they are saying I am not in their system. This is an entire joke and this company is TRASH!! I have had some of the same issues such as my card declining, getting locked out of my account, and now they can't find me in their system. The worst mistake NV unemployment could have made was switch to this TRASH BAG Company. So now I have to contact unemployment to get this issue resolved. Oh by the way, to get ahold of someone, DO NOT enter your card information when prompted. Wait for it to prompt you to use your SSN and DOB and PIN, but when you enter the PIN DO NOT enter your correct number. It will have you do it a second time and enter the correct number, you will then be transferred to a rep.

My first payment from Nevada state unemployment posted to the card before I set it up , when I realized that i set the card up just to see the payment was sent back because I hadn't set up the pin yet. I figured it would correct itself after a bit but it never did it also doesn't show anything on the unemployment sight about anything being sent back so the real question is where is my $960 !!

This is a number I got from someone after searching for months. You can talk to an actual person about your card! 1-884-663-2638! Sharing cause I know it's a horrible system and hard to find help without a live person! Hope you find the help you need and pray they update their systems soon cause this is so much headache and little to no resolve even to find this number was almost impossible! Share this number so others don't have to go through the hell of searching and feeling lost!

cannot login or open my Way2Go account. message is saying my card information is invalid. the actual card expiration date is 8/26. i have just been approved for the reopening of my unemployment benefits. UINV is showing funds have been paid. will please explain to me what is going on. Is there a new card coming?

It want let me purchase nothing it keep saying card declined

I never have received card. I can't get in touch with anyone when calling. It asks for card number and pin which I have no idea about. Please call me 618-267-2465

I have never logged into this app before tried to enter my info they need to set it since I am a first time log in and they are saying something in my information that I entered is wrong and that isn't right. I am putting on the right information. How can I create my account and be able to log in so I can print off copies of my payments

I've applied for Reemployment Assistance Program and according to them they already issued 3 weeks to my card but I've never received the Way2Go card. How can I have a new card? Thanks

Locked completely out. Just tried to transfer to my chase account now I have no access to anything. HELP!!!

I received a message from Way2Go (to my son who is Disabled -- I am his guardian) thanking us for being a Way2Go cardholder and choosing to receive our statements electronically. We have not applied for this and I believe this is fraud. Please contact me asap to resolve this situation. Thank you Melanie Freeman

This card is crap and their customer service is crap. Someone charged $900 to google play on my card. They told me they can do nothing about it because it was over 30 days ago. I do not receive statements in the mail and had no idea this was happening. I contacted google to see if they can figure out who made the charges. I believe this company is selling the card numbers and then making it impossible to file a claim to get the funds back. Not sure how to report this, but something is not right here.

😱 wow...this company should be closed down. People working there must be scamming. Something not right, over 4500 fraudulently taken from my account. I see more than myself has been fukked!😡... We have to fight this shyt. Let these commissioners know that we demand their help. Sad this is happening to people, who need their funds. Lets fight this shyt ppl.Stand 🆙

These people are crooks and no one above them is doing anything about their malicious ways. Why? They have all my TN UI funds and they won't release them. Please, others like myself, write FDIC, Federal Trade Commission in DC, and others! Its going to take a village to take down these people down. I can't do it alone., lets all get together and file a class action lawsuit against them!! Write me at marcieloy@redacted. Lets bring these crooks down. Get back what's ours!!

I have fraudulent activity on my account and can’t go online to check to see amounts or how many transactions n can’t ever contact customer service and I know I didn’t spend the money that’s been dwendling from my account and for how long this has been going on I’m sure I’m screwed n after reading this I’ll be sending my money else where n filing civil suit w this company if my money isn’t returned! Call me asap 5404672693

This piece of shit company needs to be shut down by the FEDS. You can talk to anyone at the company.. This is a classic example of theiving democrat polititions getting a kickback for getting their States to use this absolute piece of shit bank card. SHUT THIS CARD CO. DOWN! CALL YOUR SENATORS. AND TELL THEM ABOUT THIS SCAM. INSIST SOMEONE GOES TO JAIL OVER PUTTING THIS PGM OUT TO SERVE CITIZENS BUT RIPPING THEM OFF. THE PEOPLE THAT CREATED THIS CARD ARE MAGGOTS.

My card is locked I need it unlocked Way 2 Go Card

My card is locked and I need it unlocked

I have never dealt with a worse card company in my entire life! Do better Michigan this is child support! My card was hacked and had several fraudulent $5 charges. I have spent almost 13hours total being transferred to the wrong departments, on hold, being disconnected, and being told I had to wait to file a complaint. After 10 total hours of this I was finally able to file my complaint. They said they were sending me paperwork I had to fill out and fax back and I have STILL not received it. I have now been on hold for over three hours today to just get someone to mail me the paperwork. I’ve been transferred back and forth over 6 times today a lone and if the paper work is not back to them by this Tuesday my claim is closed and I’m screwed out of all my child support money that was taken. I’m contacting my congressman over this. This is absolutely disgusting that so many of us are going threw this.

Tengo problema no me da opción para hablar con un representante me piden número de social y no tengo

I have tried for over a month to dispute two different transactions. They mailed me a letter from the dispute resolution Dept saying that they received my dispute but it was only for one transaction and conveniently it was for the smaller amount of the two disputed transactions. When they posted the refund back to my account it was about half of what the smaller amount was then I had to pay 5 dollars to have a new card sent. I am very disatisfied with the service I have received from the dispute resolution Dept. I sent back the forms that were sent to me specifically putting both transactions on their that I had no knowledge of either one and when I call it just tells me my card has been sent and goodbye and hangs up. It won't let me talk to someone.

Im not able to log in as I Don t know my userid an when i put info in to get it emailed I never recieve email im not sure whats going on as I Don t remember setting up this card in 1st place please help thank you

I really wish MI CS System had never changed from US Bank to this crap. You can't attach this card to any accounts or other cards. You can't talk to a human. I got get in my account through the app after getting a new phone. I try to reset everything and it claims to have sent me an email that's on file. I never received anything to my email. I'm pissed and wish I didn't have to deal with this BS.

I had been in the mental health hospital for 24 days and while there my card had been used for almo st 5000.00 that was disputed the 16th of July. They never transfer me to the correct department, and I have tried several times to get this resolved, and they don't seem to give two shits about their customers. This is the worse card service ever. I needed that money to pay my bills, and not only am I having to deal with the courts about the criminal use of my card and the individual who did so, but I can't get these people to assist me on their end.

CALLING MY CONGRESSMAN AND BBB BC THIS COMPANY IS STEALING MONEY FROM ME BY CHARGING RIDICULOUS FEES WHEN THEY WON'T LET ME USE APP TO CHECK MY INFORMATION AND NOT GIVING THE FULL $225 A MONTH IN CHILD SUPPORT. THEY CAN TAKE CHILD SUPPORT OUT BUT I CAN'T EVER RECEIVE IT IN FULL. THEY ARE A BUNCH OF THEIVES. NOBODY CAN TALK TO A HUMAN JUST PROMPTS THAT HANG UP ON YOU AFTER SENDING YOU IN CIRCLES. AND MISSISSIPPI CHILD SUPPORT IS ZERO HELP

I was charge twice for a order from Amazon it was for 65.95 I was charged twice for the same order Amazon said they refunded the money toy account I have to wait for my bank teller to puy money back in my account

If your card is locked. You got to call the unemployment office. Ask to speak to a supervisor, and then have them direct you to the direct express fraud department. And once they do, when they transfer you to them, let them know it's for way2go and not direct express, and they'll go ahead and do it for you. You're welcome,(;

My card Is suspended I need help now

I've read these comments and relate whole heartly. I to rather my kids are victims of this horrible excuse of wtf banking system the state of Tennessee has chosen. They have taken money time and time again. Making it impossible to access balance, money, ATM, online banking, online anything. There's no where in all the catch-22 with either my state,goprogram,condent,Mastercard, does it state of say for any reason they should have been treated so. Someone will pay them back and time spent,wages,lost, all medical bills, till everything fucking penny is accounted for. This is a serious matter and how it continues with all of us is beyond me. I can't scream blm,bbb,kkk,or any organization. This is only a large group of people who have paid there hard earned court order money, and trusted in the only system that was given to them and not by choice. This is absolutely wrong and unconstitutional in every form. Time to join forces. So if anyone reading this has an answer or can provide help I'm sure it's safe to say you must be not of this world or at least America. This has gone on to long to be swept under the carpet.Please let's join forces in this injustice perphaps we can get back what's ours and slaughter theirs! dna333dna@gmail If any lawyer is willing to take on this everything you make off of my case you can keep just correct it for all the ones who have suffered and end it for the ones who can't.

Hello.... I have been waiting on 2 refund deposits for a whole month ...I was told it was sent to my banking institution but I still haven't received them... I can't get in touch with anyone about this information just recorded stuff...who can I speak to asap about this matter...

I hav been on hold calling today for a total of 3 hours 15 mins still have not spoken to a live person just in que?? Not sure what to do I need help with money transfer please call me at 540 676 9166 thank uou

Yes my card got locked for trying to activate it saying the information and the cvcc numbers dont match when I'm sitting and looking right at them and I cant even talk to anyone about it I need my money I'm moving and now no money to move with, this is all b,s

Worst card service ever used in my life! Feels like Nevada Unemployment office was duped into a scam. Everything that’s already written here has happened to me as well. I don’t know how this company was hired.

I updated my address with Way2GO months 3-4 months ago. Today, a different postal code is on my account. How? A new card was sent to me June 2nd 2021, today is Aug 1st 2021 and I have not received it. My current card has been deactivated. I don't see my deposits coming in from OK CSS since May 3rd 2021. I called today Aug 1st 2021, and I could barely hear the lady over the phone and she told me to contact the local office. She gave me this number but it does not work 800 522 2922. Where did the USD4551 deposits go missing? Money was extracted from my ex-husbands account but never entered mine. Who is holding my funds?

looks like my issues are similar to everyone else Locked out of my account, wait on hold forever to talk to someone, get transferred to fraud dept , never is answered at about 2 hour mark line will go dead, start process all over.... this is not kewl and not right if anyone ever gets a resolution please post it here and anywhere else victims like us may find the solution thank you

My card is locked. I woke with a Customer Service Representative and they informed me that I need to speak with the fraud department. I have yet to get through. This is ridiculous. I have called morning, noon and night and still nothing. My kids need their money.

First of all, everyone needs to purchase RFID card covers, you can but 12 for $5 or 19 for $8 on Amazon, ebay,office max, Walmart etc. It keeps lazy (I don't want to work) criminals from stealing your money from of your cards. These criminals only need to drive by you on the road and stay within 15 ft of you, then they swipe by scanning all of your cards information right from your wallet or purse and start spending it all. You'd think banks would get smart and start sending these inexpensive covers complementary with each card, they'd save a bunch of money which causes you to save money in the end. The WayToGo company needs to step out from the dark ages and allow their customers the option to get on their accounts to dispute charges online, and stop locking the account holders account when fraudulent charges appear. They also need an online chat, hire more people to answer the phones and handle customers who call instead of keeping them online for over an hour, this is unacceptable, California-get a clue, not only is everyone moving out of the state but people will start boycotting all businesses there, until you stop thinking we the people don't matter, that goes for every other business as well that has adapted the "customer is always wrong" attitude, politicians made it this way, time to vote these dummies out and get non political people in office again, like Trump-those that want a better country for the people, instead of what we got in office now, that I own you and you will obey me attitude, and believe all my lies because that's all I know how to do. They think we're stupid blind fools, believing every word from their lips(like mainstream news medias). Not only are we not stupid fools,(most of us anyways), but we're pretty much done with taking the backseat and will fight you on everything corrupt! Time for companies, politicians, and news outlets, be held accountable for lies, corruption and make amends to your customers. Now if you want to know the truth on other matters you've been lied to about, go to it's a surreal World on YouTube formally witness1o1 and see what has been right under our noses all along! I'll see you there!!!

i have tried to log into my account and my user id and password doesn't work. i tried the 'forgot id' , it says information sent to my email and it never comes. Sometimes my card works and sometimes it doesn't. I have to do the same transaction several times. i have tried to use my card on venmo and it wont let me. I cant believe the state of Nevada would switch to this system after a long history of this company having problems. somebody needs to be sued.

My card is locked this is so frustrating I've tried to contact customer Service to actually speak to someone it doesn't give me the option to do so, the only option I have is to get a replacement card. I have Bills due don't have the time to wait 7-10 business days for a replacement card because of their issues. Not to mention when I called the customer service number on the back of the card it charged me .50 every time I called and didn't get the option I was looking for, that really had my blood boiling $5.00 they STOLE from me on their behalf because of their Service issues. Is there anyone who can help me on how to get my card unlocked?

I am trying to let Shandrinaye Williams in Alabama know that her card has been found and is safe. I tried calling the Way2Go corporation to let them know that the card had been located so that they could let Ms. Williams know and could not get anyone on the phone to speak to. If this is how you run your business, you need to rethink. Automated does not mean we never want to speak to a human. In fact, during these pandemic times, we might need to speak to a human to know that our needs are being met. You need the option of speaking to a representative as a choice. I am unsure why that is not an option. Many people are going to call for many different reasons that they would prefer to speak to a representative instead of click numbers like your shopping at a vending machine. Thank you for the ability to post my concerns. Have a terrific day.

This whole system is TRASH! But hopefully this will help somebody out here. I locked my card. The app never acknowledges my username password or security question. The ONLY way I’ve found to speak to a live agent is to bypass the card number prompt. Access account info by ssn and birthdate. And when it’s ask for your PIN.. enter the wrong pin twice and it will connect you to an representative. Be advised, I once was on hold for two hours before I hung up. This is totally unacceptable. Hopefully you can get through and resolve your issues. The best bet is to implement a weekly automatic transfer to your bank account and bypass the use of this garbage card all together. It make take longer to make your money available it at least you won’t have to deal with locked cards, a disabled account or having to use this ridiculous automated service again. God Help Us ALL!!

Money on account but cannot send money anywhere, can’t use ATM, and cannot buy anything online. There is no human representative to speak to so my money is basically just sitting. I need help.

I want to know the routing number and account number to my card...So I can pay my bills and I have had this card for 3 years and don't know the routing number or account number. Thank you

DOES ANYONE KNOW HOW TO CONTACT A LIVE PERSON IM GOING TO BE CALLING THE UNEMPLOYMENT CENTER DIRECTLY, SMH I'VE NEVER HAD THIS PROBLEM WITH BANK OF AMERICA,

My card has been locked for no reason. I can not take the money out and I'm trying to contact customer service and I've been waiting for over an hour! Horrible company to deal with. The website gives no option to unlock myself like other companies.

I tried to pay for a purchase and it was declined and I know there is money in there... I tried calling and the automated system says it's down ... I tried to log into my account and I can't... just want to know what's going on ...I never had a problem before ... please unlock my card ...

I've been calling and fighting with the tennessee way2go program prepaid card for 8 days for a for a 120 charge that was made that I was not aware of I've been broke down out of gas no food for the last 4 days no shower and I've walked numberious mile trying to get help my feet have big infected sores on them and I'm a 2x cancer survivor and my girlfriend is sick and these ppl do not care they still will no put my money back on my card and I have a seatbelt ticket I have to pay today and she has a very important appointment today that she is not going to be able to make so who is responsible and and where is this company located.

I never received my card even thou unemployment says it is sending the payments. when after 5 different #'s I finally got ahold of a live person they transferred me to a number that was not in service. I called back several time and get hung up on or put on terminal hold. I can not get a hold of nevada unemployment so I have no clue where my money is or how to get it.

I had over $1000.00 stolen from my account in 5 separate transactions even though my card never left my wallet!! This had to be done internally. The transaction say withdrawals from a bank in the UK. After almost 19 hours on hold they mailed me a complaint form. I got it 14 days later and filled it out and sent it back. Then one month later received a letter saying I mailed it back late (I took it to the USPS the same day I received it and mailed it back) therefore would NOT be getting reimbursed for the fraudulent withdrawals on my account. Why does the government contact these idiots??? You can’t win with this company and if you search online they have had numerous lawsuits filed against them for this exact same thing. Do yourself a favor, set up direct deposit because you can’t win with this company!

I checked my April 2021 statement and there were alot of charges on my account that were unauthorized. I call the company, turns out almost $800 in unauthorized charges. The woman closed my account immediately, sent me fraud papers to send back to her. They gave me A provisional credit for half of the money taken out of my account but then a few days later they took that money back out of my account. I received a letter saying they cannot confirm any fraud was made. I have called this company many many times only to be put on hold for HOURS!!! It does absolutely no good to call this company about your issues because you can't ever talk to anyone.

Same as some of y’all! Been waiting a week to have my card unlocked from fraud which there is no fraud on there but someone has yet to call me….gonna file a report with the BBB!!!

my card is declining when I try to use the card. I tried the app but it says my user name is wrong and locked me out.

Same issue as MANY of the previous commenters! My account funds are unaccessible by card. The card declined and isn't able to be processed in an ATM! Nobody answers the "customer service" line it's all automated and sends you into a completely dead end circle!

I was issued a refund on June 5, 2021 and I have not received it back on my card yet. I have been calling to try and speak with someone and I cant get anyone on the phone.

Hi, I've tried to have a bank teller withdraw funds from my card. This was declined. I did use the card at two grocery stores, got $200 cash back at each, then $50 at a third store, then...no cash back at a fourth. So, maybe I can go to the bank, but why go there if the card is declined? Just don't block/lock the card. Thanks!

My pin is locked unable to change I. Portal or app please call 405 437 6622

My money shows I'm suppose to be issued today but have not been paid yet I need my mone

I was with a so called friend ,he dropped me off at work,and I left my wallet in his car.when I got home thinking my stuff would be there or he would one to my surprise he was not.so I checked my balance,240 $$ gone.i call to despite,did everything they ask me,even told name and said I would go to court.10 days later they say I was denied ,and I could not appeal,the descission was final....🖕

My acct is locked not sure y

UNLOCK MY DAMN CARD. EVERY WEEK MY CARD GETS DECLINED AND LOCKED. IM SICK OF IT. NOW I CANT EVEN GET A HUMAN. ITS MY MONEY. STOP LOCKING IT UP WTF

I register my account and I cannot log in on the way2go app or GOProgram.com. it says password and user id are not correct.