Contact Synovus Gateway Support

I have to start by saying this app is actually ok compared to the mobile website for Synovus. The user experience across ALL of your platforms is abysmal at best. This one is so simple I wonder what I’m even logging in for… I don’t feel like it can do much but look at transactions… don’t know what else the app is optimal for. Your website is overwhelming for anyone with more than one account and overcrowded if you only have one account. I have a business debit and business credit account. To manage these accounts I need two apps plus the mobile website, why? I don’t know if the PMs and engineering team are working to solve some of these issues but please consider consolidating… I can’t run a business and check 525,600 apps to manage my accounts. What is the value you are looking to provide? Cause I feel robbed and the app is free. Where is user testing? I will gladly offer my support.

- at first glance view is not designed viewer friendly. Amateur design. - debits/credits do not reflect in itemized section instantly like other major banks phone apps. Takes 2 days to appear. This time delay is same as old online banking. What’s the point/benefit of having apps. It should be improvement. - All around amateur looking aesthetics and usability. I hope IT team researched other financial institutions phone apps. - Highly disappointed by Synovus’s IT’s backwardness and don’t give a cent about business account holders convenience.

Stay away from this bank. The $1200 limit on your own money is ridiculous. You have to call and speak to clueless reps (and spend an hour on the phone) to get an increase each time on your own money!!!!! So many other banks that deserve your business. This will forever be a low rate, B grade bank. Lost my business forever.