Go Program Way2Go Card Reviews

THIS COMPANY STEALS YOUR PERSONAL INFORMATION!!! THS COMPANY STEALS YOUR PERSONAL INFORMATION!!! If there was a button for ZERO stars, I would have chosen that option. I have a way2go child support card. I have been trying for 3 MONTHS to get my card activated. I have sent in EVERY piece of my identification. I then was denied that I am WHO I am..then was told they have NO IDEA who has a copy of my birth certificate, my ss card, my drivers license, AND my passport. This means, someone, (Unknown) has access to my confidential information, and are possibly using my identity. I still am unable to access my money (I have an autistic son, who needs medical care) which now has a balance thousands of dollars. I am SOOOOOOO angry, frustrated, and fed up! I contacted my state, and they have begun an investigation, but I still do not have access to my money!!! If you can avoid this card, this company, PLEASE stay FAR FAR AWAY!! They might possibly be using personal information in an illegal way. I am hoping my formal complaint with the State, will end their contract! DANGEROUS COMPANY... SCAMMERS!!!!

The worst experience ever. They just let anyone take your money and don't help you get it back. CUSTOMER SERIVE IS TRASH. I WILL NEVER CALL BACK AGAIN TO GET HELP THEY DON'T KNOW ANYTHING.

I need help unlocking my way to go card, locked myself out said I put the wrong answer in, I can't get a hold of anybody tryed every number can't get a representative

Been trying to activate card and now is locked due to too many tries

I entered the wrong PIN three times so I need to reset itASAP

Seriously the worst company on the Earth. For one I've been asking them to send me a replacement card now for over a month an still have yet to receive my card. I've called multiple times an get the same thing every single time. I've asked them to to fix my online access multiple times they say someone is going to call it takes 2 business days an yet it's been a month an still haven't received a call ridiculous to say the leaset I think this company needs to be reported to the BBB LIKE ASAP. Ive asked for corporates number an they tell n0 it's bullshit an this place needs to be shut down

Javier a customer service representative at Way2Go call center is the absolute worst. He hung up on me 3 times while I am trying to get a new card sent & now have called over 10 times & every time I'm on hold he is hanging up the phone immediately before even speaking. He is not a customer service representative and ruins the great service I have Always had from the company before ever speaking to Javier. Please fire Javier for playing with livelihoods & not being professional!

I called in to customer service to dispute a charge. I was greeted by a man named (Woodwin) or (Woodland) by asking for my social security number, date of birth and address, I was uncomfortable giving my social to him due to the CPNI laws, The Rep got angry with me and said i called him and if i wanted assistance i would comply. When i ask if there was another way to verify, The Rep yelled at me telling to call my local way 2 go and then hung up. I now feel like i have been scammed and my dispute was never solved.

The fraud department is incompetent and does not take claims seriously! I disputed several transactions that were not made by me, even filed a police report to substantiate the fact that fraud actually occurred. I was told I would receive a questionnaire that needed to be submitted within 10 days, well it came in the mail on the 10th day. I called in the day before worried that it did not come, and I was told I could email a statement. In addition to emailing a detailed statement, I forwarded the information that I gave to the police. The very same day that I sent the information, my claim was denied and closed due to “conflicting information”. What the conflicting information is I don’t know because no one is able to tell me. I now have to wait for the “investigation report” to come in the mail. I am told to send in additional supporting documentation if I have it but there is no guarantee that my claim will be opened and reviewed. I am livid and going to escalate this as far as I can because it’s unheard of to have a fraud team yet they don’t even investigate the claim or try to help the victim. We are talking about almost $900 of transactions! I am disgusted and never doing business with this company again if they don’t make this right. I have reached out to a lawyer.

It sucks that we can't chose to change service! I have this card so my son can get his child support. I called last week to update my address while waiting on CS. Now they have flagged the card for fraud, although I had to verify myself during the call. I verified the email and phone number, and now are being made to do additional steps (send a picture of ID) all while my son was just trying to use his card to get FOOD! There is basically no way to talk to a real human UNLESS they lock your card but still can't give valid reasons. I've never had such horrible customer service, asked to be transfered to do a survey because of how dissatisfied I was with the experience and got hung up on! They try to silence us, but when your mess with my kid and his money, I'm never going to give up! I've did everything necessary so UNLOCK HIS CARD NOW AND STOP HANGING UP ON PEOPLE! 0/5 STARS!

I wish way2go would just give me my money. I know it's there child support even said it's there. But why is way2go holding my fucking money. This is not a good company to be letting have control over someone's money

Why is way2go holding my fucking money. I been calling them all week and no explanation I even talk to a supervisor they just as dumb as the customer service reps. Why would child support put these people over our money. I have bills to pay and I can't access my own money. Fuck you way2go y'all shouldn't be trusted with anyone's money

This organization of card service is provided just simple everyday normal services, such as making a withdrawal at ATM and purchasing at a store with small fees and some no fees without any obstacles or problems. However, when it comes to little more complicated procedures like making money transfers to another bank and trying to reach out to customer services then customers would face issues. For example: 1. A long waiting time from customer services that list on the back of the card. (about 55-115 minutes on hold) 2. Making a money transfer to your bank takes massive time longer than any other service, it is taking about 10 days. 3. The Way2Go website always shows unreliability during usage, for example, automatic logs customers out without a request, sudden changes in languages, etc. I can only hope that this website and this organization of Mastercard services would improve their services for better to every customer and for their organization's prosperity in the future. Thank you for reading, and have a blessed day, Luckana Martinez

It's been almost a year since I Could access funds in my way2go account .I ran into pin problems all of a sudden. I have had the same pin for a long while but for some reason it stopped working. cust.service is none existent . I went back to paper checks. However way2go still has the money from last year NOT ME! This is theft.

I have over 500.00 in fraudulent charges and way 2 go denied my claim!! I am beyond pissed because it is my child support card and now am filing a police report. They denied my claim twice! I am beyond frustrated. They are the worst company ever. I give them zero stars! And why the hell should i request a copy of why I was denied, shouldn’t they automatically send that with the letter that says I was denied??!! Am I ever going to see my money back?? And how can I get this changed to another company since it is through domestic relations?

A complete FRAUD. Ever since my card number was stolen and used fraudulently back in August, I haven't been able to get my money back. 4 times they have credited back my account and then randomly took it back again. It a joke trying to talk to anyone and no one can explain why this company keeps stealing my son's child support. If you rely on this money do yourself a favor and DO NOT have funds loaded to this despicable company. They will steal it and not know how to explain why they took your money.

way 2 go scammed me out of $3600 , get rid of this card as fast as you can . Comerica backs this card and they want nothing to do with it , no FDIC Protection , customer service lies , lies , lies , I am waiting over 2 months for documents from the fraud dept and still have not recieved them to defend myself and get my money back. I NEED MY MONEY , and they do not give a S--T .

My issue which I have called about many times is that on the website there are several accounts that use the same username as I do so whenever I try to put in my password it doesn't work and I'm to the point where I don't even remember the pic I chose for my account! I hate that the sites were changed and not setup properly! I hate having to call cause of the stupid 25 cent charge cause when I need to take moneys off it has to be a certain amount every time smdh! Really need to fix this issue ASAP!

Both the card itself and customer service are crap. Not to leave out the state and it’s customer service. My bank works fine but the state site won’t verify it and forces me to use the sham of a card. The entire thing is bullshit. Highest cost of living in our state but one of the lowest unemployment benefits - it’s ridiculous and being forced to use this card instead of my bank card makes me wonder what kind of back door dealings are going on. The card sucks

My problem is that I didn't receive the new card for child support and i can't get ahold of anyone who can help. my son been paying child support. and now getting nothing at all. So I need my card. Please!!!!! my address is ,3247 S. Plain Rd. ,Caro, Mi. 48741 Phone no. ;is 989-827-9120.

money isnt on my card that unemployment sent, way to go is saying they never received it and unemployment sent it not getting any help

All the people that have left reviews on here regarding fraudulent charges, we all need to get together and file a complaint to whoever oversees and regulates this program. I’ve had fraud charges on my card that I just recently discovered and filed a claim and it was denied. They said I gave conflicting information which is a completely lie. I have a bad feeling that there may be some people working there (insiders/infiltrating scammers) collecting our card information and using it and/or selling our card information ito scammers because there’s just way too many reviews on here that mention fraud and money missing from their accounts. It can’t simply be a coincidence. There’s something bigger going on here, a huge racketeering hub or something.

This card service is horrible for single moms that depend on child support to take care of children. I needed to get a new card because my card expired at the end of May 2022, I had a new payment due to process soon, and I was informed that since I did not have $4.00 on my card, i would be unable to get a new card until I had the money on my card. The problem here is, what happens when a parent has $3.99 on their card and need it to feed, gas, or a balance difference to pay a bill, but the card is expiring, suppose this is money that would make the difference of feeding 1 child or 2 children, and maybe this was the only money the parent has, but the card is expiring, this company will not release a new card to the parent until they have the $4.00 to pay for a new card. I don't understand why a card is not sent out before the existing card expires. I had to speak to several representatives and when I was finally transferred to a supervisor, she was extremely rude, and informed me that since I'm getting a deposit soon it shouldn't be a problem to pay the $4.00 fee for a new card. So, I will receive my deposit before I get the card because they have to collect their money first before I can spend my money meant for my child. The supervisor saw that I had pending deposit but that I won't get the card until about two weeks after the money is deposited. Something should be done about how this is just a money-making scheme for this company and not at all benefiting the parent as they will get money that supposed to be used for the support of the child/children first, and then when they see fit to send your card out you will be short on what you receive. In Alabama we have no choice but to use this card and it's unfair to parents that need this money to support their child/children. The Way2Go card is a rip-off to parents,BEWARE!!!!!!

I think the way2go card is a terrible card I've been hacked and had money stolen out of my account and then called customer service to explain my problem with them and tried to get my funds refunded back onto my card and they said that I wasn't updated in their computer system and had to send them an email which I had problem sending the customer service they act like they don't care about their customers and they act like you're the criminal they are rude and impersonal I wish they would have just stuck with the u.s. Bank ReliaCard I would never recommend the way2go card for anybody I wouldn't even give them a half a star they haven't done anything to help me or refund my money

I think the way2go card is a terrible card I've been hacked in before and had money stolen out of my account and then call customer service to explain my problem with him and to try and get my funds refunded back onto my card and they said that I wasn't updated in their computer system and had to send them an email which I had problem sending the customer service acts like they don't care about their customers and they act like you're the criminal they are rude and impersonal I wish they would have just stuck with the u.s. Bank ReliaCard I would never recommend the way2go card for anybody I wouldn't even give them a half a star they haven't done anything to help me or refund my money

How do you connect to or contact customer service person in customer service regarding account that I was calling earlier 5 minutes later it's telling me it's unavailable I need to know why y'all need to get a better customer service phone number so people could actually talk to someone I don't want to use this s*** no more cuz y'all f****** s*** up

Literally the worst customer service I have ever encountered. I had to call 3 times today and the last time was 3 hours of being transferred to other departments (8 or so times) and no one could help me. Half the time they transferred me to the social security card departments instead of child support. I spoke to a supervisor and was told to do something that I had already tried and didn’t work. He said that was the only thing he could suggest because that’s how their “system” worked. I asked if I could speak to someone who could override the system and he said that there was no one in the whole company who could help me, and when I said that meant there was no way for me to access my funds, he said he told me what to do already and hung up on me.

I have never in my life come across a "business" who doesn't do anything but lie, lie, and lie. Well hear this Conduent......I'm about to put you in your place!!! Its not gonna happen overnight, but I have contacts who can put you down. Yes, unfortunately, I'm a cardholder of yours. But guess what?? That's all you know about me. You do not know my connections, who I know personally, etc. The saying "Its not what you know, its WHO you know and I know 'em. I hope you burn in hell!

This card is the worst. I have fraud alert set up on the card, and yet they allowed $830 in $5, $10, $15 and $25 purchases to google play go through. I didnt even have a google account. I was clearly not me and not my purchases. I contacted Google Play who confirmed the fraud and refunded my money back to the card. I received a transaction ID from Google showing the money being put back on my Way2Go card. It has been a month and Way2go claims google never gave them the funds. I have proof they did and when I call they just say they cant help me. This company is a joke.

I see all the bad reviews and I hope this helps. I got a direct number to a great representative direct in customer support in Az. She was amazing and I got the number thru a corporate network that I pay for to find any professional in the USA. Here’s the number when the operator answers tell her you want to speak to a human in the to go program. Good luck I hope this works for you as it did for me. 1844-663-2638.

This company is a joke! I have been on hold for 5 HOURS for customer service! Why did California Child support go to this unprofessional company! The worst ever

Had a unauthorized transaction on my card so called customer service they put a hold on the transaction and cancelled my card so here I am 2weeks later still no new card and they went ahead and allowed the UNAUTHORIZED transaction to go through!!!!!Not only am I not using my money from the card I am out over $300 .I call every day only for then to tell me "INE MORE DAY OR WE CAN CANCELED THE NEW CARD AND EXPEDITE ANOTHER CARD FOR $20 !!!!?????!!!!

Look people, do your homework. Conduent is Go Program's parent company. Conduent has a horrible reputation, of course just like Go Program. The issuing bank of this card is Coamerica Bank. In 2018, U.S. Senator Elizabeth Warren had to slap Coamerica's hands because relatives of Senator Warren reported to her that their Government funds were being messed with. Coamerica Bank stopped messing with Warren's relatives Govt funds, but to this day Coamerica Bank is tied to Go Program in San Antonio and Conduent in,San Antonio. If a customer service rep tells you something has been mailed to you, or they tell you they will mail you something the next day, trust me, they haven't mailed you anythjng, nor are they going to mail you anything. They're going to tell you it may be 6-weeks before you receive "whatever" because the postal service is so slow. They blame everything on the USPS. I've been dea!ing with these crooks long enough to learn their satanic business. I'm still dealing with them and they need to realize I'm not going anywhere. They have met a force to be reckoned with when it comes to me. Yes, their CS Reps are awful, but I'm sure they get cussed out all day long (I'm no exclusion, I've cussed them too) from consumers. I guess I've experienced the longest wait time if 15 hours. I had been on hold via my landline, with speaker on, listening to their awful background music. I decided to go to bed, but leave my call in hold. The next morning I was still holding. Write your Senators, write Senator Warren, I am.

I Aquired About The .50 Cents Transactions And Kept Getting Interupted In Between Most Sentences. I Even Explained I Understand But Wasn't Aware Then When She Asked If There Anything Else I Could Do I Said No Mam You Helped Me Understand, Thank You Before I Could Finish My Sentence She Hung Up. To Me That Was Very Rude And I Hope Our Conversation That Is Supposed To Be Recored Is Reviewed Because I Was Understanding, I Work In The Medical Field We Deal With A Lot Of Bad Attitudes But That Wasn't Me, And She Offended Me During This Conversation. So I Am Making A Review. I Hope This Is Reviewed Because I Was Polite. This Makes Me Very Fustrated.

Very unhappy with Way to go-card. I wish the employment would've Bank of America. Never had a problem. This is the worst Ever. Unable to use a card for uber. Cannot get a hold of customer service.

Using this card for child support . Should have kept doing business with the eppic card. They never answer the phone. Unprofessional. Gives you a daily limit on this card of 500$ but wouldn’t even let me take out more than 200$ for my rent . I have no idea why child support switched to way to go . They are rip offers .

This is the worst app ever! I should not have a problem every time I use it! You should not be requiring me to enter personal information beside user name name password! That is unnecessary! I have spent over and hour tonight trying to get a person on the phone to be told I could wait 5 days for a callback!! We will be canceling this card!!

This is the worst company ever!!!! Currently, I’ve been on hold for the fraud department for over 3 hours!! Last week, I reported fraudulent activity on my card for $25. I reported the transaction & the man asked me if I wanted to cancel the card. I SPECIFICALLY told him NO! I only wanted to report the charge. The charge happened the beginning of September, it’s now the 3rd wk in October, I never seen any other charges so I wasn’t worried about my card being used again. Even though I specifically said NO to canceling the card & even though the representative responded to me understanding that I did not want him to cancel it, he cancelled it anyways without me knowing. This whole entire time I had no idea the card was cancelled. Until these last couple days, I was trying to check my balance & the app was telling me that my card was DISABLED!!! When I call the number on the back of the card, the automated voice is telling me my card was DEACTIVATED!!! This is where it took me over 3 hours to talk to someone!!! Just for them to say that it’s protocol to cancel the card. Why wasn’t I told this??? I was given an option to cancel & I said NO. At that time, the representative should’ve told me HE HAD TO!! get this, not only did he cancel the card without my authorization, he didn’t order me a NEW CARD!! & even though the situation at hand was NOT my fault (meaning the fraudulent activity) If I want to receive a new card I HAVE TO PAY FOR IT!!!!! $20 to expedite the card or $5 to receive it in 10 DAYS!!!!! How am I charged for a new card when I SPECIFICALLY ASKED FOR THE CARD NOT TO BE CANCELLED & IF ITS PROTOCOL TO BE CANCELLED HE SHOULDVE TOLD ME!!!! I wouldn’t have even cancelled the damn card if the cost of the card is the SAME PRICE I was scammed for in the first case!! This is my CHILDS MONEY!!! Child support card!!!!! Funny thing is, as I was WAITING FOR 3 HOURS TO TALK TO SOMEONE, I decided to write a horrible review about them. The MINUTE I rated them 1 star & began my rant, they magically answered the phone! 🤬 this company cancelled the card on PURPOSE to charge me!!! This company does this ALL THE TIME!!!! They purposely keep people on hold forever so that you’ll give up & hang up so that they don’t have to deal with you! The worst company ever! If I could give a negative review I totally would!!

THIS WAY2GO CARD IS TRASH . SOMEONE IS GOING TO GET SUED BECAUSE THIS IS ALL TOTALLY UNACCEPTABLE. CLEARLY EVERYONE IS SEEKING ANSWERS . YOU CANT EVEN GET THROUGH TO ANYONE IN CUSTOMER SERVICE. ITS BEEN 2 MONTHS AND STILL NOTHING.

This company full of shit they all need to get shot and the fucking head everybody working and that building

Was forced to use this card for child support payments to me. Card number has been compromised 5 times in about 8 years! Recently had $350 stolen from my account. I have alerts set up but they never work, filled out necessary fraud dispute paperwork after it was sent to me ONE day before they were due! Faxed paperwork and weeks later received a letter that they found a conflict in the information I provided and rejected my claim. You can never speak to someone, you are kept on hold for hours and then disconnected! This card is a joke!

Multiple unauthorized charges, extremely long hold times, rude representatives, and the list goes on! I'd like to know why 300 dollars was taken out of my account from the Philippines and then again today for 3 charges from a MDS Prime video each one $42.75-got a "card not present" alert three times for each of those charges but no record of the transactions on my statement and of course the fraud dept doesn't have a clue what to tell me fraud! 😫

I have never dealt with such horrible customer service who can barely do anything for me after being on the phone for 4x hours. I've called them 2x wks ago regarding my login and stated someone will call me back in 72hrs. A lady called me back and she couldn't help and she will have someone call me back that can help. 8x days later still no call back. I called and they asked for a ticket number and i said I dont have it as no one provide it for me and said well we cant help you without a ticket number, so they put in another ticket for me and now I have to wait another 72hrs. theres fraud on my card and asked to make a claim when it was pending stated I have to wait 7x days till it clears and then they can start a claim. Called 7x days later to start my claim and asked me for a police report and to call the merchant to get me a refund!!! they are useless!!!! the lines are never clear, some with heavy accent and they speak too fast, some sounds like they work from home that all I heard were dogs barking in the back, some I can hear her driving with her window down and when I asked she said hold on she's going to pull over!!! HORRIBLE HORRIBLE HORRIBLE experience.

The worst service possible, considering the sheer volume of fraudulent claims, I am inclined to believe that this is why we have such a shitty service. Why would someone want a quality service that would not allow fraud to blatantly operate? If the amount of fraud is as unprecedented as speculated, they would need a small, unorganized, and overwhelmed fraud protection. I was told that my account was temporarily disabled and I would need to speak to fraud.

waiting for my card from unemployment in Nevada any information on this THANK YOU in advance

This card and app is crap! You call up the 24/7 -# and all you get is automated not a live person It prompts you “if you don’t have your card number press #” you press # it tells you “you must enter your card number LMAO JOKE I NEED HELP WITH ONLINE I BLOCKED MYSELF OUT I CANT GET HELP ITS A JOKE CHEAP CHEAP WAY INSTEAD OF USING A REAL BANK

HORRIBLE!! I got this card from way2go, set up the account but now can't access it because the "security image" that comes up is NOT the one I chose which means I can't access my account since it recommends not to login if that is not your image you picked. I tried calling and was on hold for 50 minutes and finally gave up. I can only imagine there is no one there to take the calls, just the recording thanking me for my "patience"...I call BULLSHIT on this scam outfit. Fix the damned app and your site for logging into.

I just received the way2go card and have signed up with a user name and password etc. After confirmation was given that a new account was created I was then prompted to log in. I've tried numerous times to log in. The step with the security picture and its name never matches the image I picked so now I am not able to access my account as I am warned that if the picture doesn't match then do not log in. Same problem with the app and also online at my laptop. I am currently "on hold" trying to contact support for 50 minutes!! still waiting. Come on!!!! Can someone at least answer this message??

I’ve been waiting weeks for a card I was charged 21 dollars to expedite... Ineed my money I have bills man ...

I called the number on the back of my card when I noticed, multiple, transactions that I did not recognize. I was on hold for a very long time. Once connected, I had an awful time understanding the person speaking due to background noise, etc... I also had to yell out my social security number, multiple times, to multiple people. I had 13 pending transactions that I did not recognize, which they wouldn't do anything about, because they were pending, and I had to wait until they went through/cleared ...some did the following day, thus I went through the process, again...blurt out social to multiple people, stay on hold for 2 hours, send a code, etc... I was finally connected. I went through the questions regarding fraud, etc...they gave me a case number and sent papers for me to fill out. I didn't receive the papers by the time they said I would get them, so I went through the process, again....hold, social, hrs of my time. I finally received the papers. I filled them out sent them back. This was over a month ago. Mind you, some of the charges are still "pending"...for a month. I called to get an update. I went through the process, again- hold, social, hrs of my time. When I finally got through, he said: " your claim was denied, file a police report" then he hung up on me. I cannot express my anger in words that are appropriate. The charges were made within 2 days, at multiple gas stations in Florida.I live in Georgia, I have one card. I used my card, on the same day and time, the other charges were used... I guess I can teleport.

My way2go card is invalid. I've been getting unemployment checks put on it for over a year, now it dosent work. Money can't be added. I need someone to fix this. Card # is 5155492169218857. My phone number is 6319228820

Had been reasonably ok with using this card for my UI benefits. The nightmares started when I began using their transfer feature to my personal bank account. Every since I started doing that, I would get flagged for potential fraud. Comerica/Way2Go freezes my account and makes me go thru hell trying to get them it doesn't need to be disabled. Sometimes their CS will just pass you off to another rep and make you wait another hour. I wish I'd just had my South Dakota UI benefits sent to my bank account. Unreal. These ppl literally steal your money. Now they're telling my account is in "White out" phase, meaning I may or may not be able to access my info in 24 hours!

First off I would like to say I have never in my life dealt with a company that issues out government benefits and steals from you not only that you have to go through so much to even get access to your online account I better yet to talk to anyone with this company it's like pulling teeth you sit on the phone for numerous of hours talking to so-called customer service representative that don't try or will not help you with this issue they'll tell you oh this is the wrong department I'm going to dispatch you to the department you need to talk to then you sit on the phone for numerous hours you can hear them picking up and he can phone sometimes when they actually get on the phone they hang up and then again the same process over but to make a long story short my unemployment benefits was supposed to go to my car that I had on record I got sent a way to go card okay upon me activating my card that means I'm the only one in the company is the only one that has access to this card right or wrong well let me tell you my story somebody has to be in that company had a cash app connected to my card that never used just activated it took money buying things that was not me I'm located here in Brandon Florida these transactions were being made and California which I have never even visit there don't even know what the place looks like only on TV but anyways this transactions that are being done at the same time that I'm using my card down in Florida someone is using the same information in California and I called to make a complaint interacts to get help for my online access well this is way back in December of 2020 it is now may of 2021 and I still don't have access to the online banking or my account then I had to dispute all of these transactions that I did not do and not only that if you do all these transactions and one big dispute they should come back the same way and not only that have some type of proof that they were refund it or that you know the security department for theft are whatever may be can show you because if you have no online access to your account and basically they can tell you anything well my way to go unemployment benefits send me a text every time does the deposit that's only for the weeks that I claim now these people such big liars told me that they deposit this amount of money as a result of my dispute I wasn't contacted never got an email or even a text message to my phone stating these accusations now why can I transfer my money from this thieving lying just all over bad business card to my card that I already have that I trust and has never had an issue I can get in contact with customer service whenever his problem if I dispute anything they contact me back if I need access to online or I can't sign into my account that I have hands on right then and there not waiting for hours customer support oh no and when you call the card it says something about Florida card holders can no longer transfer their remaining balance from off the way to go card and that you can't tell them you have to go back to the unemployment to make a request of payment change and that's the only way but your remaining funds cannot be transferred to a card of your choice this is just plain out wrong and being bullied by a car company that the government trusts to issue or to manage the benefits of the fellow Americans and that's just not what this company is about they're liars they still they even make you feel like you don't know what you're talking about and get upset with you hang up in your face and one representative told me she's not worried about anything it's not her money it's not that's the most rude I'm professional disrespectful thing I've ever heard when talking to customer service of any sort I still yet have not received any proof of these funds do they say I'm supposed to have how am I supposed to see it I don't know because online access I have yet to get but they can tell me whatever they want on top of that get mad hang up and still get paid a paycheck there's no one to complain to because they always hang up on you you don't know who's the supervisor and it's all these different departments but when you call there it's limited things on the voicemail itself about this car that is really questionable because you can only do a couple of things that is to report your card stolen or to check a dispute or get your balance and your last 10 deposit transactions or purchase transactions this is how I found out about all almost two grand if not more of my money that was taken from off my card that I have no idea that was connected to someone's cash app card that's not in my name and all these different transactions that were made in California now again I'm located in Brandon Florida never been anywhere but here my whole 39 years of my life so is this like robbery are being forced to be bullied robbed and pretty much took advantage of by a company that our government trusts to issue or to have people's hard earned money stolen robbed taken with no help into regaining are having some type of resolution or solution to obtain the money that is honestly yours no one else's isn't that the right that we supposed to have as fellow Americans who please taxes I don't know what kind of rice this because I know that I'm not the only one that has been robbed deceived and misused mislead and pretty much bullied by this company what else is there for me to do I need help and I need my money this makes no sense to be robbed by a company that issues cards that is pretty much picked out by our leaders of this country it's crazy so what rights do I really have or do any of us really have when things like this are happening I need help from anyone please

CHANGE YOUR DIRECT DEPOSIT TO ANY PLACE BUT HERE!!!!! They locked my account due to fraud..I NEVER reported ANYTHING to these idiots! So because they are fucking stupid, I'm the one fucked and can't get to child support. I see over and over when people do call to report some shit, they don't do shit. Now because they just get to decide when someone's card is being fraudulently used, I have to send in proof of ID. FUCK THIS PLACE..think I can feel a lawsuit comin.

I have been trying to set up the card for a year almost even had them send me a new card still wont work and once u get someone frik the company to help u they are rude and wont help with anything they just say u must be doing something wrong ahhhh wth

I received my card in January2021 February 26 2021 I had to set up trash pickup and could only do it over the phone. I also had to supply my card information for them to charge it. The next day a charge of 379$ was on my account that I did not do or authorize. I filled out dispute papers supplied names and numbers of trash company and the business the charge was made..as well as the owner of that business. The transaction was reversed in the businesses favor! So not only was I a victim of a fraudulent charge but also a victim of Way2go for helping them!!!! The charge was for a WIG from a black beauty shop. I'm a 49yr old asian american male...and I don't need and never have needed a wig! Especially from a Female beauty supply store!

Bull shit I've been using the card for months. I call them today to find out why I cant use my card. They say it's because of lack of activity but I use it every day. So I'm switching cards way2go card is a joke

WORST SCAMMING mother F&#$@%s ever!!!! I was unemployed due to honorable military discharge, one day i tried using my card and said declined. I check my app and says my account is disabled!!! There are no numbers to call directly, had to search around everywhere, found couple but most fail to answer anything and are %100 fake human robots. press option5 to speak to an agent, ok... Sorry but we are not able to help you, good bye. WTF?! Btch don't waste my time! kept calling, waiting time is avg 2-3 hours, and you'll finally get to talk to a real person (scammer) and say they'll transfer you, i wasted all this time to be transferred again!? and you go in a loop. I'm on day 6 with no luck, i have 2 phones and each are calling 2 separate lines, some pick up but same answer, i start off the day 7am, call each one, the stop by 7pm when nothing worked. This is the STATE of Oklahoma, the government runs this. they are sick scamming bastards! we pay over $100k in their pay tolls alone in a month!!!! and they need to steal our Unemployment $ too? that just sickens me. I hope i can find who the prick was who disabled and stole my account, i have my AK waiting for them. Don't bother calling because you just lost lots and lots of $$$.

I got the way2go card for my VA unemployment since last year, I activated the card without issue but there was no money so last month I got my payment and I’ve tried severally to make transfer which never worked, the transfer link was there and I tried both app and web but never got the money in my bank account the most annoying part is that I cannot login anymore but since I had no money on the card I was able to login now my money is locked up and I haven’t even spend a cent and this is very unfair cus I’ve tried to reach support but never got through please I need urgent assistance as I have a lot of bills to sort...

Kindly help with a way of tracking my Way2go debit for MS unemployment benefits. It’s Over 15 working they mailed the card and didn’t get nothing at this time. I need my money or anyway I can track my card in the mail. Thanks

I keep having money missing from my card. How can I find out why this keeps happening? Now my card is locked.

I received a email. I did not sign up for a card with you.

This card and this service is by far the worst card in North American. No customer service when you want it. Fraud transactions are protected by them even when you have suspeicous transaction they can't do diddly with. Can contact them to stop transaction totally useless and they promote scams and fraud.

Got stuff faster from china, Called 3 times got 3 different answers. WTF is the problem, Just gotta wait nothing else to do.Hope it comes soon my bills are getting impatient want their money.

This is such a sham, I wait 10 months for unemployment from Virginia and they send me this card I activate it, yet I can't use it, the company keeps putting fraud alerts on each transaction I try to make to pay bills. Customer service is horrifying...the app doesn't work. This company should be fired immediately. I've been on the phone over last 2 days for 5 hours.

I called this morning regarding a dispute issue, at 10:25am, your Representative Angel hung up on me as I was speaking. I called back immediately and spoke with Diane, she transferred me. I was in hold for 30 minutes and someone picked up and hung up on me.. This has been extremely frustrating!! How do you have incompetent employees?????? I need a call back ASAP! 805-827-9462 my name is Maria

Y’all can take your shitty service and stick it back up y’all’s asses because I’m FED THE FUCK UP WITH IT. I can’t talk to a person to find out what’s going on so when I rob a mf ion wanna hear it

Please I do t understand why I've been.flagfed for fraud. I moved recently and CC ant remember they number on my account. A flipping phone number??! Is it because I sound femme cause of the hormones I'm taking? I know y'all aint discriminating against my sexuality and gender. I need my account I un locked please

Garbage. I have had thousands of dollars stolen in states all over the US only to waste 20 plus hours on the phone with this company to tell me they wont refund my money being stolen. I am appalled. Completely disgusting customer service. This is the second time i have had a large sum of money stolen and the only thing they advise is to have deposits transferred into my bank account but lo and behold when i fill out the transfer online it doesnt work!!!!! Going to report this company! Rediculous!!!!!!

I cannot access my God damn account!!! I am so passed because no live help please please. I need to get in my account I need to get into my account and am having issues please the email on prior account is not the current one I have I no longer have access to it. I need to reset it please. Jennifer Demarcus social 595444746 bay 04161986

If you can avoid this card, do so any way possible. I had my account emptied by atm fees all the way in Miami FL. I waited 2 months for them to do an investigation and for them to say they couldnt prove it was fraud. What?!?!?! I live in Nashville TN and used my card 10 mins before in Nashville. I couldnt get to Miami in 10 mins. They didn’t even do an investigation, they just don’t even care and there is no way they could have done any kind of investigating.

I called customer service to find out why my money was there but didn't reflect on my available balance. I was told that I had been transferred to the fraud department. I was not transferred by anybody. They locked my account without giving me an explanation. Wtf?

Customer Service is TERRIBLE. I've called for assistance 3 times and have still been unable to get the help that I need. The 1st Customer Service Agent was half asleep and put me back into the que; The 2nd Customer Service Agent couldn't think outside of the box enough to understand my issue; and The 3rd Customer Service Agent wanted to work so quickly that he wouldn't allow me enough time to get my issue out and when I tried to push my issue... he hung up on me.

Terrible company! I see many of us are having the same issue. I been having my card for years and use it as a savings for my son I recently seen a $400 fraudulent withdraw at a CTA I called to report it was sent the paper work and received a letter back saying my case was denied this is terrible my money is not safe! Taking my money out and contacting child support for direct deposit smh!!! That’s why chase and Bank of America are the best not these unknown debit cards they offer us.

These customer service representative are incompetent and very rude. They will pick up the phone and place you back on hold. They even will hang up and don’t even have the fuckin nerve to call you back. I’ve opened a claim in December 19.2020. I was advised by the people I’m disputing that they issued a credit and what to my surprise nothing was put back on my card. You would think people who are being on hold for hours will get some type of respect. I wish I could report them to the BBB and take these losers to court.

Absolutely the worst people. Uncivilized people who steal your money. This is supposed to be help for us and its a scam

These people are supposed to be helping us but they steal your money back quick. I can't even set up a account because its so stupid. This is absolutely disgusting

I filed a claim in September 2020, today is January 27 and the issue has not been solved, i have some transactions on my account that are fraudulent.i received a letter from your claim department stated that it was declined.this is from child support services, what is the point of having a service that doesn't help you when you have an issue

So tell me why I haven't received the car since April 2020 every three days I called them concerning the same card I never receive a tracking number they always tell me they got until 9 for it to come in the mail and I still have not received a f****** card

I need someone help I been trying to call yal and tell yall someone been hacking my account now that got all access to my account and got all my money how do I I'd myself

I am streaming eying to find out how they got my name and where the card come from that is money ob the card I don’t trust it it even had the nerve to have my state name on it California is this card from child support?

Due to the virus and losing my job, I was approved for unemployment. I agreed to use their way2go card, seemed like an easy solution. Boy was I ever wrong. 🤬 I have had numerous problems from day 1. Some GDOL fault and the rest Way2go. Currently I am waiting 24 hours to before my card canbe unlocked due to incorrectly putting my pin number in at Walmart last night. I called to speak with someone and was informed there is nothing they can do. Prior to that, reporting a stolen card, 2 weeks go by and still no card. Keep in mind the only income I have is going to this card. I call them and am told they never mailed it. So he has it sent out I agree to pay the $15 for expedited shipping. Prior to that, pressing 1 for English should mean I speak to someone who is able to fluently speak and understand English. Nope. Not that day. My original card shipped wasn't in my name. I could go on and on. Not being able to transfer money to your own bank is stupid. Also while you are awaiting your replacement card you cannot access any money, not even your account. And God forbid you need a bank statement to show an apartment your only form of income. Wbich I needed 3days ago, but since I had to report my old one stolen, all of those records or non existent now. So again I call to ask about how or is it possible to obtain them - yes it is and I should receive them by mail in 5 to 7 business days. Are you effin kidding me?!?!?!?

I did not receive a card. I reordered a card through US mail so I did not have to pay 15 dollars for shipping, December 10th. I have still not recieved card. Called again today January 3rd they are saying it must have gotten lost in the mail...I feel like I am being forced to pay15 to get a card. I was told a lot if people haven't recieved there cards. I am guessing they had to pay 15 dollars also. Feeling scamed out if money for my child. Absolutely wrong. How is it possible that all of these cards were list in the mail.

Recently found out that Michigan changed their debit card company and have been without access to my child support for two months. Called Way 2 Go after being directed by MDSU to gain my debit card, customer service was beyond piss poor. Even got hung up on it has been 2 weeks, they cannot tell me where my card is but sure enough charge me $15 to expedite shipping. Agents talk to you like you are worthless and dumb. Cannotbwait to get my card so I can access the funds already there, definitely will be changing my direct deposit. Worse company to manage people money.

A card was mailed 3 weeks ago. I was told I'd receive it 2 days ago. I called and gave ss number name address birthdate phone number. To 3 differed people. Then they tell me they can't help me if I do not know the balance on my card. I don't have my card to know the balance I asked to speak to a supervisor same issue. This is a load of BS. No one should use these services. It's my child support and they are no help getting it to me

i had over $900 stolen from me. from a card i didn’t receive with my name on it. and they told me they didn’t have enough to investigate even with the documents i sent proving someone stole my identity. they are a joke. i’m in a bad place and just want my money back that was owed to me. and they don’t care if anyone steals it. they told me i have to contact the PD and stores it was used at. LIKE THATS GONNA HELP. i’m 20 yrs old and don’t have time for this

I spoke to two representatives and one so called supervisor to try to get my situation resolved. My family and I went to Ms. to visit her grandfather for Thanksgiving and on 11/22/2020 my wife ordered a pizza and this card was charged by the pizza company 3 times and the total was 106.59. I called the pizza company and they only took $37.53. They put back $69.06 which Way2togo lost my money saying that the transaction never too place and I the customer cannot see it. I explained to the lady over and over that on 11/29/20 the pizza company put the money back on the card but Way2go keeps saying that the money was put back, but it does not show on the card. They were very unprofessional, they don’t know what they are doing and they don’t know how to dispute the charges. They kept me on hold for 3 hours and nothing was accomplished I asked them something so simple as email me documentation that it was put back and the lady said her only option was to mail the history which can take up to 7 business days by mail and by this time it’s been over 27 days which is ridiculous.

Way2Go has the most ignorant representatives. Nobody knows what they are doing to help with your problems and the stupid bitch hung up on me cause he couldnt help. Once i get my money im throwing the whole card and way2go away. Ignorant bastards.

On September 16 my card was used to buy something from a company in Germany for 316 On that day I called and reported it and I am they've mailed me out a thing eight days later I received the paper to fill out and have it back in 10 days receive my money for Joe they should be emailing the stuff then 70 something days later they found that out there was not enough evidence to give me my money back me up at the funny part is the company in Germany does not ship to America so how can I buy something and Germany will they not ship to where I live but I found that on day three I guess they took them 70 something days to find out and who knew they had all these lawsuits to get them for fraud charges they didn't wanna pay seems like they do a better job of monitoring the stuff I'm almost wondering if they're not put these charges on their self they gonna tell me that I can appeal the charge and I have the documentation from the business they don't even ship to America show me this in the seems like they never contacted me through the whole investigation

My card was deactivated.while card was on the way over $3.000.0 in online charge's were made .half was not cleared the other was .how can this happen.next card on UPS truck I'm getting emails over $7.000.00 I'm USPS money orders had just been made wtf.i did not ever see this cards.im over 30 days still nothing.thanhs giving peanut butter sandwich. Christmas is not looking good rent is way over due .this is f up.im calling again right now .I will post a up date to what happens.

I got an email that my card was sent on November 6, at 12:58 am. When should I see my card because I haven't received it yet and I live in Virginia.

This company is horrible. The people who answer the phone after being on hold for hours are rude and clearly hate their jobs. I’ve had to call several times for different reasons and it’s always the same. On hold for a minimum of 40 minutes and when someone finally answers your chances of them “accidentally” hanging up are about 50/50. The customer service is atrocious. They are beyond rude and unhelpful

Way to go card is a joke like the jack-ass movies but they play on you I want to start a class action law-suit This is the worst thing ever happened to me in a bank card in my 52 years how can the all these states let this go on and they know about it where the law at ?

Wow do I miss US Bank card holy shit. And I find going to goprogram.com and logging in an registering my car there has been way easier than the app I completely dismantled the app from my phone because that app did not work whatsoever now every time I want to log into my account I go to go program.com that's how I login to my account very easily and was able to register my card very easily good luck everyone....

My card number was stolen in the beginning of October, filed a fraud report, sent the paperwork in, customer service “cancelled” my card....except they didn’t...I’ve had over $2,000 stolen off my card that I thought was deactivated. Cant get anyone on the phone..I canceled the card as soon as I realized it was still active and am heading to file a police report in the morning. Doubt I will ever see that $2,000 again.

I have had over 30 fraudulent transactions on my card.have been on hold for a total of 13 hours..I can't get any answers..I want my 4500 bAck. This is not fair

This card and company is completely junk, I had to order a second card after not receiving the first one, paid 15 bucks for one from ups. Then wento to use it after I received it and it started denying all the transactions. Ended up having to make 4-5 different 3-4 hour calls to customer service, they were very rude and u helpful, woulda thought they would treat customers better than they do, well it all resulted in my card being locked with $7,300 on it and they won't transfer I for me or explain why it's locked, Id sent my identification in o them an d received an email saying it was approved an d to call a number, well called am d the guy was Evan ruder than the people before and this is really aggravating, my powers been shut off, rents due and barely getting by! I need my money!!!!

Why did you send me a way2go card with no money this is a scam how messed up to get people thinking they got money

It seems literally everyone is having the EXACT same issues. This company is a fraud! They are not legitimate AT ALL! they created these new cards and a fake company with no real employees and no real website not even a working app for gods sake! The apps we’re designed specifically to not work and keep everyone running in circles looking for help. Everyone has the same issues and the company is literally stealing our money right out of these cards as soon as money is deposited then send us error messages and make it impossible for us to get answers as to where our money has gone and how we can get it back. This has to be the biggest scam Iv seen yet! Time to lawyer up!

I was told I had to send is for verification in my account n I did that n got approval email this morning , but now Nobody answer the phone for me to talk to anyone bout my case can anyone help me