InVision app not working? crashes or has problems?

InVision Status

Last Updated on 2023-06-02 by InVisionApp

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Summary of InVision Problems 😠👌🔥

- The mirroring feature displays in a way that cuts off the bottom of the mirrored view, making it difficult to see the design accurately.

- The mobile experience, especially the Freehand section, is riddled with bugs and can be almost unusable.

- The app frequently crashes when viewing prototypes, rendering it useless for its intended purpose.

Have a Problem with InVision - Design & Prototype? Report Issue

Common InVision Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot InVision app on iOS and Android devices. Solve all InVision app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

InVision iPhone Issues and Solutions

InVision iOS app crashes, not working, errors
InVision iOS app network issues
InVision on iOS has black/white screen

InVision Android App Issues and Solutions

InVision has errors/crashing/not working
InVision server network connectivity issues
InVision has black screen

InVision iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever InVision app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix InVision app crashes or not working on Iphone (iOS):

Close and restart the InVision app on iPhone
Update InVision app to the Latest Version for iOS
Uninstall and reinstall InVision iPhone app
Update your iPhone to the latest iOS version

Fix InVision on iPhone unable to connect to server/internet connection issues::

To resolve InVision network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix InVision black/white screen (blank screen) on iPhone:

Follow the InVision iOS app troubleshooting guide Here →

InVision Android App Issues and Solutions

Fix InVision not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent InVision app issues:

Force Stop the InVision App
1. On android, goto "Settings" » click InVision app. » click "Force Stop".

Update InVision to the latest version on PlayStore

Clear InVision App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "InVision app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch InVision.

Fix InVision unable to contact server/ InVision internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click InVision » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got InVision » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch InVision on android.

Solve InVision black/white screens issue on Android:

Follow the InVision android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at InVisionApp, developers of InVision.

About this app

Bring screens to life in a Prototype, present Studio files, brainstorm with your team with Freehand, see recent activity in Conversations, and more. It’s all available in real time, from anywhere.