Contact InVision Support

by Cederghost

I desperately wanted to like InVision, but currently, the experience on my iPad Pro may be one of the worst, inconsistent, and buggy apps in its class. It’s clear that the team has only given the mobile experience a passing consideration as many features, and especially the Freehand section, are so riddled with bugs that it’s almost unusable.

For example, trying to change the shape tool in Freehand sometimes offers up the expected menu for another choice, but more often than not, it won’t. Instead, it will end up “selecting” the option below it as if I were trying to copy and paste the icon. Even once I get it to select what I’m looking for, it frequently fails to actually draw anything as if another action is being performed. The only way to “fix” any of these compounding issues is to completely exit the document and come back in to work for a few minutes more and repeat the process.

Part of what makes this so frustrating is the amount of potential here. This very well could have been my highlight discovery as in concept, it’s almost everything I could have asked for, but the execution is so bad, I’m considering abandoning the desktop experience as well. How the app ever saw the light of day in this state is beyond my understanding.

by Zfowler

The app is useless except for viewing comments. The app crashes after viewing any of my teams various prototypes after about 30 seconds. This happens every single time, for every single prototype. These crashes defeat the entire purpose of downloading and using the application.

The UX of the app doesn’t matter if the app crashes every time you try to view a profile. Useless! InVision really needs to pay more attention to squashing bugs, not only on this application, but on the web based application as well on desktop. I’ve sent their support team multiple problems/tickets when trying to expand groups in a prototype and not being able to expand or collapse groups of mock-ups. They offered no support and told me they would tell the product team. Here it is a year later and it’s still a huge issue with both myself using it, as well as my entire UX team of 18 team members. Not good!

Very disappointed in InVision’s quality. It could be great if only a few bugs were taken care. Without fixes, the bugs completely cripple the experience and usage on mobile and desktop.

by Rooattack

I’ve seen many other reviews on this and I do not understand how so many voices failed to be recognized. After all, they are just your users....

1. First and foremost, who decided that locking the rotation was a good idea? I understand the hypothesis, but in actual practice, this is terribly annoying in every way possible. InVision is not merely just a ‘mirror’ app — it doesn’t absolutely *have* to maintain its original design spec environment. When viewing mobile designs on an iPad, its rotated 45º because I’m on a landscape view on the iPad. We have an email thread of 182 employees in my company raving on about how badly this has disrupted our pipeline. Moving to Figma seems like a no-brainer now.

2. NOTHING on iOS platforms reveal the ability to manage your projects or art boards. A large chunk of people are actually moving entirely to iPad and mobile to do 90% of their design ‘management’. I cant invite anyone to a project, modify ‘share’ settings, delete an artboard or project, drag anything around, inspect code...nothing. It’s confusing. It’s been this way for several years and I’ve written about this at least 4x now (that I’ve found emails on).

3. Lastly, I just found out that, even on the iPad (as with mobile), I can’t view projects on the web browser. I’m done with it. I’ve given InVision over 4 yrs to change this stuff and other tools are running laps in front of the improvements you’ve so slowly made.