Contact EliteSingles Support

by Melanin_XoXo

This app gets 0 stars!!

My account was compromised and some other persons pictures are on my account. My pictures are now gone, probably on someones else’s acct catfishing the world, I’ve emailed support so many times, and l kept getting generic responses. I found a customer support number online that doesn’t work. Two hours later I got notified that access attempts from an unknown device near the Philippians. I immediately freaked out and changed all my passwords. Omg people please don’t waste your time or money on this APP. It’s not user friendly at all, there’s a constant delay every time, my “matches” were definitely random selections, and recycled e.g., I would see the same person I swiped away from over and over again. The APP asks “how important this is to you?” I selected “very important” I honestly shouldn’t have bothered answering those questions. Because they throw any random person at you. I couldn’t tell where my “matches” were from. I had better luck with the free APPs like bumble or Tinder. Guys, I don’t usually comment on things. This is not a joke! Don’t use this APP it’s terrible. I can’t even I cancel my subscription it’s pure torture. I changed the password to something super hard and ridiculous logged out, and deleted the app hopefully I’m done with this app Omg it’s TERRIBLE!!!

by WolfCatGamer

Where to start? Bottom line: app consistently ignores your preferences. For example, you try and set the parameters you prefer, and the app informs you that if you choose too narrowly, you won’t get enough matches. And then it won’t allow you to save your preferences. I have set age preferences, ethnicity preferences, location preferences, religion preferences, and I get one decent match in 30. The location preferences are particularly ridiculous. I live in a highly urban, populated area. However, I cannot narrow my radius to less than 50 miles away. Well, 50 miles away from where I live could put people about 2 to 3 hours away. I am getting men from neighboring states! That’s ridiculous! Other, more well-designed apps will show people that match my preferences within 5 to 10 miles away. So I know they are out there. But I guess I shouldn’t care, because the men I am being matched with don’t even remotely match my preferences. And the question of whether or not people are highly educated is also in doubt. I have a PhD, and I am being matched with men who have completed trade school. That match is highly unlikely to work, for either of us! Perhaps that sounds snobby, but come on, let’s be realistic! This app and its associated service is a waste of money.

by Missmicah86

I have tried most all of the dating apps - from free to paid memberships. I hadn’t tried Elite Singles yet. Reading over the website it sounded too good to be true. Why? Because it is! A 6 month membership with discount was roughly $90. Not a bad price, so I gave it a shot. I was so disappointed after just a couple of days I requested a refund and closed my account. Why ask me what my preferences are and how important they are to me if you’re not going to follow them? I set specific filters for age, location, etc. It kept matching me with people in other states, 20+ years older than me, etc. Everything I DIDN’T want. There were glitches with the mobile app too. I had to use the online version just to see my matches better. Also, so many profiles showed “in review” including mine. Which limits what you can see. I had such high hopes and was so disappointed. I believe they own Christian mingle, silver singles, and a couple of others which also have similar reviews and issues that I found with this app.

The one positive I can give is that customer service was prompt and polite. They issued my refund and stated it would take 3-5 days. I’m still in that period so haven’t received it yet, but believe I will.