Contact iPlum Support

I just signed up about an hour ago for the $9.99 plan which I thought included unlimited calling AND texting. There website advertises “local phone number + unlimited US calling & texting” for $8.33. But the app said $9.99. Which sucked that their website is giving incorrect info. But I signed up anyway. I sent a text to a co-worker and got a reply but then when I tried to reply it said that needed to get Global credits. I couldn’t figure out what that meant, all I knew is that my text was not going through. So I emailed their help desk and their response was that everything was fine and that I only got unlimited calling. Which is not what was indicated on their app. I was even a bit annoyed when I read that the unlimited calling and texting wasn’t really unlimited. They put monthly limits on it 2000 texts & 3000 minutes. But aside from their help desk telling me that I didn’t have a texting plan, they offered me no temporary solution to my problem. Like what the hell “global credits” mean and how I get them. I replied back that I had signed up for unlimited calling & texting and asked if they could help change that for me. I received a reply stating their business hours and that they’d get back to me soon. So basically they are closed for tonight. So I give them 1 star since I just signed up and thE response I got from their support team was less than helpful. What a bad introduction to your product and quality of service iPlum!

I am trying to like iPlum. The ratings look great, it is highly recommended, it is inexpensive, but I continue to have problem after problem and I’m starting to hate it. I run a counseling business and I am in a growth stage where I would like to use the phone with my employees. It took a month to transfer my number because of some kind of miscommunication. So I had no phone line for a month....Then I wasn’t receiving any of my text messages because of some kind of glitch in the system. You can have the number ring on other phones but it either dumps the client into a personal voicemail or to one main voicemail...there is no option for separate voicemail boxes for employees. Now I can’t change my greeting. I’ve recorded many, but it won’t change. So it’s stuck with an out of office message that I can’t update. When you try to get help it is all through submitting a support ticket online and you have to wait. What a headache.

This is as worse as all the other apps, l own a interior painting company, and wanted a 1888 number as second # on my phone, l saw amazing reviews so l went for it, not realizing the reviews where from more than 2 years ago. The app is not bad, but still bad, text messages takes long to deliver and download, and when you make or receive calls you or the caller can’t hear you properly some times. So l decided to port my number to T-Mobile so l could use it as eSIM as second number on my iPhone, iPlum charge me almost $20 for allowing me to port it but is being two days and nothing, so try to look for a number for customer service and guess what? THERE IS NO CUSTOMER SERVICE NUMBER. This is unacceptable. This is one of the reasons I’m leaving because if l stayed and l have more problem how lm solving them if there is no customer service to help you.!! I also email them multiple time and there is no answers. So please just avoid it. You might loose customer. You are better with twilio. There are other apps out there that are the same as this and have customer service.