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I am a very small college town nail artist doing nails out of my dorm room and I though this would be a good way to just organize my clients. I didn’t realize it was a subscription but it’s fine because I didn’t buy it and I didn’t even get to finish setting anything up before I got 5 calls in a row from a Florida number I didn’t know and when I picked up it was the Booksy people. The guy on the other line started explaining that people were “trying to find me” specifically and calling them to get my account finalized which I just know isn’t true because I hadn’t told anyone I was using this yet and I do not advertise except through friends. After explaining that I did not want ads posted anywhere or for random people to be able to get my contact information I apologized and said I had downloaded the wrong type of app for what I need with my business and I wanted to delete my account. That’s when the guy said I had to pay $5 to cancel my account that wasn’t even set up or active? I’m not going to give any money to someone over the phone regardless but definitely not for something like that. They also do not have my billing info because I don’t have that set up so It’s not like they can charge me I haven’t agreed to any sort of payments. TLDR: got spammed with calls from this company until I answered and then they wanted me to pay them $5 for doing nothing and I hung up.

So I signed up or BooksyBIZ due to the flow of how things work as far as booking. But my biggest downfall with this app is that I can’t accept mobile payments. I went in and tried to change to mobile payments and every time I message someone they consistently and asking me the same questions and aren’t getting to the bottom of my problem. And I’m paying $30 a month for this?!?!?! If I can’t accept mobile payments thru this app and charge a booking fee or cancellation fee then this app is costing me more that it’s making me. Especially in the time that we’re in. Someone needs to get to the bottom of this problem or you won’t receive $30 next month!!!!!!! Update: finally was able to fix the problem MYSELF with NO HELP from the platform but somehow someone hacked my account and changed my banking I go to a chase account. I’ve emailed, I’ve called, I’ve even “started a conversation” via the app and NOTHING! The number to call for the US hangs up on you after 15-20 of a repetitive recording stating that the next available rep would answer. AND STILL NOTHING. I need someone to call me ASAP cause I need this resolved as soon as possible because my mobile payments are suspended. And even when I put my correct info in the system it’s still telling me the info is wrong

Our booking software was bought by this dreadful company and it was a terrible experience and lost an unknown amount of business thanks to them. We are a massage business and online booking is the main artery for our business. When Booksy took over they were so irresponsible. Many features did not work like they described. When I called customer service I would be on hold for close to an hour and the representatives were less than helpful as they often didn’t know how to help and lied about when our issues (that were system wide) would be resolved. The reps I talked to often complained how short staffed they were and admitted they were unprepared for influx of issues with the merger. When I would ask questions in their online chat box it would take days to even weeks to even get a response. I know of many other small businesses in my area that were in the same boat (were using Genbook then were merged with Booksy) and all had terrible experiences and moved to a different software. If you run a massage business DO NOT USE THIS SOFTWARE! I recommend using Massage Book. They actually answer their phone when you call, when you ask a question in their chat box they answer with actual solutions that work.