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by Bloodface9476

I’ve honestly only had my page active for Yelp for only a week. 7 days that’s it. In those 7 days, I have gotten someone claiming that I worked on their house which I did not do, numerous scam calls trying to get my information and get me to transfer to Google, and when I asked on average how many jobs would I receive, I was told a minimum of 10. No one has messaged me for a job. And now I am in a situation where scammers are calling and texting my phone non-stop and I have an over $150 charge that I am going to reluctantly have to pay. Very disappointed and dissatisfied. As a small business owner and a family man I deserve better than this.
UPDATE: So to even get your business name off of Yelp, you have to shut down your business and delete all other social media of your business. Pretty much if you cancel on Yelp, Yelp goes out of there way to make it near impossible to have a web presence afterwards. Why? How is that even a legal business practice? Got it cancelled. Was told that would be charged on the 1st for the week however it’s in 2 separate billing cycles?? So I’m getting charged 5 days in one and 2 days in another. Only to figure out that I got charged today! It is the 23rd! All in all I’m happy I got out of this financial death trap! Also I AM NOT GOING TO GOOGLE ADS. This way other users will know this review is coming from a an actual person, who dealt with firsthand experience.

by Space Maester

Let me start by saying Yelp is good platform when it’s from a customers point of view, the user interface is great but when you’re the business side, it’s a whole ‘nother story. I personally have the Nearby Jobs feature active. This means when there’s a request for my line of work, I’ll get notified, not hired, just notified. So it’s ok, there’s multiple businesses trying to earn the customers bid. We as businesses don’t get charged to quote, we get charged if customers respond back. Now normally it’s ok if the customer wants to ask a few questions before hiring or going elsewhere. Customers here respond with 2 letters on average, NO, and that is all it takes for Yelp to charge you, a small business $20 to $50 for the ‘conversation’. That’s not fair, it’s like going to a retail store, going to the cashier, I don’t want it, and somehow the property owner charges the cashier for interacting with the customer. The cashier didn’t do any business, all they did was informed of their pricing and the customer says no, that’s good enough to charge the cashier. Same here, Yelp will charge as long as the customer responds back, they offer refunds but you have to explain why, and at their discretion they will approve or decline the refund. Imagine 5 customers reaching out to you and then not choosing your service, you just lost $100 without even making a dollar.

by Phoenixace666

I started a business that I dreamed about for years. Took a lot of planning and precious hours to get off the ground. I was so happy to help my customers and to offer them my experience and expertise. Yelp seemed like a logical next step. I’ve heard horror stories but like everyone I thought it would be different with me because I was doing everything by the book.
The first problems started when I signed up for local jobs for $150 a month. As soon as you get notification that there’s a job it expires immediately. Finally I just got fed up and disconnected it. Guess what - as soon as the money was turned off I started getting notifications from local jobs that were over a day old and to see them I had to resume my subscription. Scam! No way!
After helping countless customers I managed to get a few reviews and was very proud of them. Then a few days later one of the reviews disappeared. Then another, then all the rest followed. The only crappy review that remained is the one that Yelp decided to keep on my profile which totally killed my traffic. Thanks Yelp. I hope you go out of business. This business model is total disgrace and a scam and should be illegal. I looked other successful businesses that wanted nothing to do with Yelp and I applaud them. Bravo. I turned off their services and switched to Google AdWords and am very happy!