Contact AC Freedom Support
Company Name: AUX AIR CONDITIONER CO.,LTD
About: AC Freedom applied unique cloud computing technique. You can realize remote
control of turning on and regulating the smart air conditioner through “AC
Freedom” on mobile client.
AC Freedom Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit AC Freedom Website
Privacy Policy: https://aux-privacypolicy.ibroadlink.com/privacypolicy/
Developer: Acfreedom
3 Most reported problems 😔💔
Every update makes it worse!
by Bukitronix
If I couls give it a ZERO, I would... each and every update it gets worse! First it was the never ending terms and condition that I have to accept every time I use the app, but then connection between the app and the air conditioning equipment started failing and I had to delete and add again every equipment installed... if that was not enough, another update came and I thought it would repair everything, but guess what, it didn’t! They added now for us to select a server between “European” and “other area” that has to be done every time to access the software. And with this last update, they went for the whole enchilada, now if you want to add the air conditionar again, you need to select the wifi, eventough, you already did... and if you change it, it will not detect the wifi and you are never able to add the equipment again!...
Perfec crap...
Update bugs
by Lele27323664
I had this app after purchasing an ac unit and before the last update, everything worked amazing! The app was a little slow from time to time but did get the job done. Ever since the newest update, I keep failing connection to the AC. I know for a fact it’s not the internet but everything time I click a button it tells me the service in my area is down and needs to be repaired... after waiting months... still the same message. I’ve given up on this app and just use the remote when in range but wish the app was like it was before.
On a side note, my boyfriend is able to use the app on his phone and it works for him but still no luck for me.
BIG MISTAKE. Do not update.
by СуперКласс3000
Last update made this app extremely frustrating to use. It ask EVERY TIME running the app to accept policies, which I’ve done already like dozens of time. Last update made it work extremely slow. Response on choosing modes are like 20 second delayed.
If I could downgrade to previous version, that would be awesome.
I’m using iPhone Xs Max if it helps to fix these issues in next update.
I’ll be glad to use it as it was. I never knew how good it was before it got this bad.
Have a Problem with AC Freedom? Report Issue
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- If you are a AC Freedom customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using AC Freedom.
