Contact Polarr Support

by Wh0rfin

It appears “rental” means “subject to total change whenever we feel like it”. What does this app even do anymore? I am beginning to think this “javascript-first” webdev architecture is unsuited to real tools people depend upon. BEWARE: now features we paid for are GONE. No Landscape mode! No more drawing tools or text or shapes. I don’t want your garbage clipart lens flares i want the imaging tooks i freaking paid for. Another Update: All my favorites vanished because they changed the way they “package” favorites, and seem to have given no thought to how that interacts with previously referenced Styles. This is the _SECOND_ time my favorites have been nuked because of app changes. This time total silence from support. Update: still busted. Cute garbage like “pixelate with triangles” gets added, while the image type tags have been broken since first release. I have reported the issues in every release; sometimes I get a response asking for the same information provided in first report - it’s broken the same way, please read the first full bug report. Read the reports from all your customers while you’re at it. I used to love the potential and philosophy, but there are still fundamental bugs unaddressed since launch almost five years ago. Every release adds a new feature or fiddles with UX while breaking something fundamental. Moving fast and breaking things is what children do, we expect better from professionals

by MB_studio

Okay, okay, I got used to the new design and even got over the fact that some of the main features I previously used were taken away. I think the new perspective and cropping tools are an improvement. But the thing that is now making this app completely unusable for me is a new problem I've gotten no response from support - despite submitting several weeks ago. The app now, upon every single opening, says that “due to insufficient space, your recent edits will not be saved” and then reverts all of your edited photos back to their original form whenever you click on them. There is no way to undo this, or get your edits back. I have more than sufficient space on my phone, more, in fact, than when I used the previous version of this app, and more than when I started using the upgraded version (and did not have this problem at the beginning).

This bug is making me search for other photo editing programs, which is frustrating, as I’ve been a longtime Polarr supporter.

by 5sosfangirl888888

i’ve used polarr for a while and it was my favorite app for filters when i can’t use psd, but this update is terrible. the design is not only a sore on the eye because it looks like every other editing app now, but it takes more steps to do simplest tasks. i don’t want to have to open a new tab EVERY time i want to use a different tool. i also can’t pinch the image to make it smaller for a better viewpoint, which is upsetting. and back to the new style visually, not being able to change the color of the background is highly problematic seeing as most of my content is black and i can’t differentiate the background from my photos, as well as the fact that i have other difficulties using the app with the background being black. honestly, don’t even try to fix the update with a new one, just go back to how it used to be. and stop throwing the “upgrade to pro” in our faces every time we open at app, it’s annoying and i’m on the verge of deleting the app—and so are all of my editor friends who use it.