NorthStar Connect app not working? crashes or has problems?

NorthStar Connect Status

Last Updated on 2024-06-06 by Northstar Alarm Services, LLC

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1 User reports:
App has problems

User reports 1

⚠️ Most reported problems ⚠️

Crashes

50.0%

Something else

50.0%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of NorthStar Connect Problems 😠👌🔥

• Poor customer service

• Long wait times for customer service

• Unwilling to provide service without signing a new five-year agreement

• Doorbell only rings on phone

• Sensors not working

• Tied down for 5 years

1 Reported Issues: 😵🆘🛟🚨📢

Ysela S Welding

2023-10-12

My phone app will not open. I've uninstalled and reinstalled a few times, turned my phone's off and on but the app will not open. Help...

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Common NorthStar Connect Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot NorthStar Connect app on iOS and Android devices. Solve all NorthStar Connect app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

NorthStar Connect iPhone Issues and Solutions

NorthStar Connect iOS app crashes, not working, errors
NorthStar Connect iOS app network issues
NorthStar Connect on iOS has black/white screen

NorthStar Connect Android App Issues and Solutions

NorthStar Connect has errors/crashing/not working
NorthStar Connect server network connectivity issues
NorthStar Connect has black screen

NorthStar Connect iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever NorthStar Connect app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix NorthStar Connect app crashes or not working on Iphone (iOS):

Close and restart the NorthStar Connect app on iPhone
Update NorthStar Connect app to the Latest Version for iOS
Uninstall and reinstall NorthStar Connect iPhone app
Update your iPhone to the latest iOS version

Fix NorthStar Connect on iPhone unable to connect to server/internet connection issues::

To resolve NorthStar Connect network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix NorthStar Connect black/white screen (blank screen) on iPhone:

Follow the NorthStar Connect iOS app troubleshooting guide Here →

NorthStar Connect Android App Issues and Solutions

Fix NorthStar Connect not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent NorthStar Connect app issues:

Force Stop the NorthStar Connect App
1. On android, goto "Settings" » click NorthStar Connect app. » click "Force Stop".

Update NorthStar Connect to the latest version on PlayStore

Clear NorthStar Connect App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "NorthStar Connect app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch NorthStar Connect.

Fix NorthStar Connect unable to contact server/ NorthStar Connect internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click NorthStar Connect » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got NorthStar Connect » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch NorthStar Connect on android.

Solve NorthStar Connect black/white screens issue on Android:

Follow the NorthStar Connect android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Northstar Alarm Services, LLC, developers of NorthStar Connect.

Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit NorthStar Connect Website

Privacy Policy: https://www.resideo.com/us/en/corporate/legal/privacy/english/

Developer: NorthStar Alarm Services

70.59% Contact Match

Developer: NorthStar Alarm Services

E-Mail: [email protected]

Website: 🌍 Visit NorthStar Home Website

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Developer: Bay Alarm Company

E-Mail: [email protected]

Website: 🌍 Visit Bay Alarm Connect Website

77.27% Contact Match

Developer: NorthStar Care

E-Mail: [email protected]

Website: 🌍 Visit NorthStar Care Connect Website

About this app

The NorthStar Connect® Remote Services app gives you complete control of your Honeywell security system, thermostats, lighting, locks and more, plus the ability to receive text messages and email alerts, view live video and see your video doorbell events, locate vehicles or assets*— in real-time where ever you are 24 hours a day. Requirement: Compatible Honeywell security systems with a subscription to NorthStar Connect Remote Services. Please contact your security professional for additional information.