Contact NorthStar Connect Support

by Ceinge

I am extremely sorry I chose Northstar Alarm, absolutely the worst company I have ever dealt with. Customer service is not empathetic to any situation presented. My dilemma started October 2019 when I moved to a new house I informed Northstar from the very beginning in May that I was planning on moving I was informed at that time that it would only cost $149 and they could move my equipment and my service to the new residence. I called them in September stating that I would be moving in October at that time they wanted me to have the buyer of my house to finish the contract which I did have the buyer contact them with interest of of having NORTHSTAR as their alarm service for some reason the deal did not go through probably because of the attitude that NORTHSTAR employees present. I made my move I called to let them know my new residence and the only way that I can get service now is by signing a new five-year agreement or paying approximately $3000 to have service. I am willing to pay the $149 for movement or I am willing to have the minimum amount of equipment so that I can get some type of service from the money I am spending but NORTHSTAR is unwilling to do anything I am in the process of going to court because I am still having payments deducted with no service at all. With the service that I have received from NORTHSTAR they do not deserve even one star but that’s all I could give in order to have my story given to the public.

by Jonathan C (not Happy)

I have had issues with my Northstar security systems for MONTHS now. From the doorbell that ONLY rings on my phone (which doesn’t even work anymore) to the sensors not working, to the whole concept of being tied down for 5 years...I am not happy. I finally served my 3 years with ADT and got out as soon as I could, just for some salesman to come in and convince me that Northstar was different and that I wouldn’t regret my decision....I like any other human being want to protect my family, so security systems seem like the logical path to go. I’ve been so displeased with my system since making the purchase that I don’t even use it anymore. I’ve called several times to try and get these issues fixed...but always get the run around or get told “I’m not the person who can do that function for you...call this number” I’ve been trying to get this fixed and I have been honoring my end of the bargain (ie paying $60+ a month for a security system that I don’t even use) while the reps st Northstar aren’t living up to their end...why should I be forced to live up to my end of the bargain (and be trapped in a 5 year contract) and Northstar doesn’t have to live up to their end...which is timely and exemplary customer service and blah blah... go for Simply Safe and stop letting these companies run you dry and tie you down with contracts!!!

by PintoSeth25

If I could give zero stars I would. There are several layers as to why I’m disappointed with NorthStar as a company. Dishonest sales representatives- we were lied to about contract length, and termination fees regarding military. We had the joy of paying $199 (their “discounted” termination fee) to cancel our service due to the fact that we have military orders to Hawaii. I had asked the sales rep several times about this as we’ve had an issue with another security company in the past. I should also add that the two sales reps that sold us our system were fired shortly after we started our service. Red flag! When discussing things with the phone reps they kept bringing attention to the fact that we were getting discounted fee- this discounted fee is also offered to customers moving into nursing homes (you’ve got to be kidding me??? Cruel.) as well as a few other circumstances that receive the discounted rate.

It seems to me that this company need to do two things- vet their local sales representatives and hold them to a higher standard. And reevaluate their cancelation policy and/or make their policies more clear.

NOT MILITARY FRIENDLY- our elderly for that matter either.