Contact Daraz Online Shopping App Support

by AnimatorD

Ok out of my 5 orders, 3 was either the wrong one or wrong colors as the sellers dont seem to look carefully into the details. They dont care what you orderd but only rushing after earning money. The return and reordering is bit long process and have to pay for delivery charges each time. And now on daraz part. As genuine as it looks but just like many out there daraz is also cunningly making money hiding behind that “ its how it works”. Lets say i ordered a 2500 rs product but wasn’t satisfied so i returned and i choose to refund the amount as a VOUCHER. With that 2500 rs voucher i surfed around and ordered another product worth 1000rs. So instead of deducting 1000 from 2500 voucher, daraz happily deducted the whole amount and said “ the voucher is one time use” policy. Wowww applause for that for earning feew money 1500 ra just like that. Since then I removed the app and never used it

by Milady4eva

I’ve ordered twice a multiple number of items each time they delivered wrong or defected items ! Moreover they expected me to return the first one to replace the item which was their fault in the first place I don’t understand if I paid delivery charges before as well why do I need to be the one to pay for return as well ? The lunch box was broken the minions watch supposedly to arrive was a doremon one and the bedsheet of minion was bedsheet of ducks then a perfume set which had to arrive was incomplete and they only gave a spray no perfume then when we issued a complaint they repeatedly asked for the return of the spray and didn’t provide any voucher to replace the perfume which never arrived. I’ve never seen such awful customer service in my life !!!! Just horrible

by Uftdrddfcfxgucyffg

My shopping experience is always an anxious one here, always checking ratings and reviews just incase things are not authentic specially when they keep sending defective/wrong/broken/old products. Idk what they get from fooling customers if they are gonna end up refunding the money anyway. The refunding process is very complicated too, they charge me for returning the product. You guys need to do something about the packaging, packages are mostly damaged,torn aparted and very lousily assembled which could lead to potential damage to each products. Not to mention how many sellers are frauds , a very risky place to shop in.