学习通 app not working? crashes or has problems?

学习通 Status

Last Updated on 2025-01-23 by Beijing Chaoxing Digital Library Information Technology Co., Ltd.

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Summary of 学习通 Problems 🔥

- The app does not support uploading photos from the device during tests, even though it asks for permission to view photos.

- Users cannot finish tasks before the time is up, which can be frustrating.

- The app does not allow downloading files to an iPad from the app.

- The app is not compatible with iPad.

- The facial recognition feature during tests can be embarrassing and intrusive, and raises concerns about privacy and potential commercial use of biometric data.

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Common 学习通 Problems & Solutions. Troubleshooting Guide

Table of Contents:

学习通 iPhone Issues and Solutions

学习通 iOS app crashes, not working, errors
学习通 iOS app network issues
学习通 on iOS has black/white screen

学习通 Android App Issues and Solutions

学习通 has errors/crashing/not working
学习通 server network connectivity issues
学习通 has black screen

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学习通 iPhone Issues and Solutions

How to fix 学习通 app crashes or not working on Iphone (iOS):

Close and restart the 学习通 app on iPhone
Update 学习通 app to the Latest Version for iOS
Uninstall and reinstall 学习通 iPhone app
Update your iPhone to the latest iOS version

Fix 学习通 on iPhone unable to connect to server/internet connection issues::

To resolve 学习通 network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

学习通 Android App Issues and Solutions

Fix 学习通 not working on Android, crashes, errors or is unresponsive:

Force Stop the 学习通 App
1. On android, goto Settings » 学习通 » click [Force Stop]

Update 学习通 to the latest version on PlayStore

Clear 学习通 App Cache and Data:
1. On android, goto Settings » Apps » 学习通 » Storage » click [Clear Data] option. This clears both data and cache.
2. restart 学习通.

Fix 学习通 unable to contact server/ 学习通 internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click 学习通 » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto 学习通 » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch 学习通