学习通 app not working? crashes or has problems?

学习通 Status

Last Updated on 2024-10-15 by Beijing Chaoxing Digital Library Information Technology Co., Ltd.

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Summary of 学习通 Problems 😠👌🔥

- The app does not support uploading photos from the device during tests, even though it asks for permission to view photos.

- Users cannot finish tasks before the time is up, which can be frustrating.

- The app does not allow downloading files to an iPad from the app.

- The app is not compatible with iPad.

- The facial recognition feature during tests can be embarrassing and intrusive, and raises concerns about privacy and potential commercial use of biometric data.

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Common 学习通 Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot 学习通 app on iOS and Android devices. Solve all 学习通 app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

学习通 iPhone Issues and Solutions

学习通 iOS app crashes, not working, errors
学习通 iOS app network issues
学习通 on iOS has black/white screen

学习通 Android App Issues and Solutions

学习通 has errors/crashing/not working
学习通 server network connectivity issues
学习通 has black screen

学习通 iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever 学习通 app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix 学习通 app crashes or not working on Iphone (iOS):

Close and restart the 学习通 app on iPhone
Update 学习通 app to the Latest Version for iOS
Uninstall and reinstall 学习通 iPhone app
Update your iPhone to the latest iOS version

Fix 学习通 on iPhone unable to connect to server/internet connection issues::

To resolve 学习通 network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix 学习通 black/white screen (blank screen) on iPhone:

Follow the 学习通 iOS app troubleshooting guide Here →

学习通 Android App Issues and Solutions

Fix 学习通 not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent 学习通 app issues:

Force Stop the 学习通 App
1. On android, goto "Settings" » click 学习通 app. » click "Force Stop".

Update 学习通 to the latest version on PlayStore

Clear 学习通 App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "学习通 app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch 学习通.

Fix 学习通 unable to contact server/ 学习通 internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click 学习通 » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got 学习通 » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch 学习通 on android.

Solve 学习通 black/white screens issue on Android:

Follow the 学习通 android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Beijing Chaoxing Digital Library Information Technology Co., Ltd., developers of 学习通.