Preply app not working? crashes or has problems?

Preply Status

Last Updated on 2024-10-23 by Preply Inc.

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31 User reports:
App has problems

User reports 31

⚠️ Most reported problems ⚠️

Not working

45.2%

Connection

19.4%

Crashes

12.9%

9.7%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of Preply Problems 😠👌🔥

- We had to change 3 tutors within two months.

- Preply couldn't assist in helping me reset the password for the account.

- The system is saying again that it doesn't recognize my info.

Have a Problem with Preply: Language Learning App? Report Issue

Common Preply Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Preply app on iOS and Android devices. Solve all Preply app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Preply iPhone Issues and Solutions

Preply iOS app crashes, not working, errors
Preply iOS app network issues
Preply on iOS has black/white screen

Preply Android App Issues and Solutions

Preply has errors/crashing/not working
Preply server network connectivity issues
Preply has black screen

Preply iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Preply app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Preply app crashes or not working on Iphone (iOS):

Close and restart the Preply app on iPhone
Update Preply app to the Latest Version for iOS
Uninstall and reinstall Preply iPhone app
Update your iPhone to the latest iOS version

Fix Preply on iPhone unable to connect to server/internet connection issues::

To resolve Preply network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Preply black/white screen (blank screen) on iPhone:

Follow the Preply iOS app troubleshooting guide Here →

Preply Android App Issues and Solutions

Fix Preply not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Preply app issues:

Force Stop the Preply App
1. On android, goto "Settings" » click Preply app. » click "Force Stop".

Update Preply to the latest version on PlayStore

Clear Preply App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Preply app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Preply.

Fix Preply unable to contact server/ Preply internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Preply » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Preply » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Preply on android.

Solve Preply black/white screens issue on Android:

Follow the Preply android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Preply Inc., developers of Preply.

About this app

Ready to learn languages? this app is a language app where you learn real skills by taking private lessons with online tutors. • EXCLUSIVE IN Preply - Get 20% Off on Your First Lesson! • Start by choosing an online tutor you’ll enjoy learning from. this app has thousands of native speakers and expert language tutors, ready to teach adults and kids at every level from beginner to advanced.