Contact Boom Support

by NobodyUnoe

I got this app last night to try to find a stop-gap fix for a problem with the highs on my AirPods Pro being too shrill. I knew it wouldn’t be an across the board fix, but expected it to work right. First off, I discovered that it forces you to use it as your music app from now on, and the GUI is ugly and rustic. I hit into errors with locally stored iTunes purchases with it thinking they were Apple Music streaming selectively, and refusing to equalize it all- some will, some it won’t touch and give a DRM error. It also scrambled all the artists, albums, and songs, alphabetizing everything individually, making nothing easy to find. In short, it’s useless. It’s particularly upsetting because when I tried to do the free trial, I got hit with a scammy popup telling me that if I bought a lifetime subscription this very moment, it would be on super sale. So I never even got the free trial to see if it was good or not, in fear of overpaying for something that I could be stuck using for a long time. Apple should make those one chance only sale buy before you try offers against the App Store rules! I’ve written in asking for a refund this evening, but considering that I’m still waiting for a reply from yesterday’s support request, it’s most likely going to take a while before I get assistance.

by Plucky Albatross

I’ve been using Boom on my desktop for years and love it, but there are so many problems with the iOS iteration. First of all the interface is incredibly clunky not easy to navigate at all. I’ll hear a song and want to see the artist or album and I have to press like 12 extra buttons and scroll to do so. The shuffle is not a true shuffle because the 2nd song is always the very first alphabetical song in my library. And then it plays things in order even when it’s on shuffle. Almost all of my songs are songs are Apple purchases (meaning Boom effects can’t be applied) but they only recognize a random few as such. It freezes constantly and the main play screen with the circular artwork is so ugly. Just show me the entire square artwork. When it works, the sound adjustment is amazing but the interface is so so so clunky and there are 3 many bugs with this app. Can somebody please recommend a comparable replacement that actually works?

by MGdakid

This app allows me to stream FLAC music from the cloud ,(which I was pleasantly surprised by) however the stream stutters and fails to play the track without multiple pauses. The only to fix this issue for me is to download the song. I have another app that don’t require me do so in order to play my music smoothly from my Drive, I.e. VOX Music Player. Unlike VOX, Boom allows for sophisticated 3D audio with all headsets as well as having a lower subscription price. If the devs could fix this streaming issue they would easily be just as good if not better than VOX. I’m a lifetime subscriber btw.

Update: I logged back into the app and got a message claiming that I was trying to play an “unsupported” file type. I’ve never had this issue when streaming the songs directly through my Drive, VLC Media Player, or VOX music player. If it weren’t for the EQ I’d probably regret becoming a subscriber.