MySOS app not working? crashes or has problems?

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Summary of MySOS Problems 😠👌🔥

- Buggy app

- Calls are hard to hear

- Calls come at inconvenient times

- Notifications don't always appear

- Quarantine date is lost after deleting and reinstalling the app

  82 Reported Issues: 😵🆘🛟🚨📢

Gui
2022-06-13

Impossible yo fullfil the questionnaire..

Hiromi
2022-06-05

Can't upload the Vaccination and PCR test certificates!!! How can I fix this problem. I'm using iPhone.

Emily
2022-06-04

I am trying to register myself. After I enter all of my vaccination info and upload a 3 MB photo of my vaccine card, the registration will not go through. Does the photo need to be a certain size file? any recommendations?

Gabriella Petitti
2022-05-31

I’m trying to upload my vaccine certificate but the app is blocked on registration

Diane Foo Ching Wen
2022-05-30

The app hangs and totally cant go anywhere when i click on any links on the homepage

Robert Jolley
2022-05-29

I have put the name, date of birth and Passport number into the app and pressed register. However I still come up as unregistered and can’t do the questionnaire or submit vaccination details

Glen Claydon
2022-05-29

Downloaded the app - asks me to agree to the terms but only has decline listed and no option to accept the user terms. Cannot use the app. Very frustrating.

Claire Suva
2022-05-28

We are trying to upload docs for vaccination still has a problem. How is that? my boss will fly this evening For your advise thank you

Joerg Conrad
2022-05-27

Pre-registration doesn't work...... My App would not let me proceed, to close the page and reopen it....

Tran Vu Phuong Giang
2022-05-27

I tried to upload image of vaccine certificate but the page crashes.

Tiago
2022-05-27

Correction: I CAN'T upload anything else.

Tiago
2022-05-27

I have the app, I complete the questionnare but on the app it still shows that I ha e not gegistered yet. I can upload the certificate or other options.

Gerald
2022-05-15

Can't register passport number, birth date, and name, press done and nothing happens.

Winter
2022-05-13

When trying to submit the picture of my vaccination certificate it gets stuck on the loading screen (spinning circle that spins indefinitely). I've tried smaller files, different file formats, to no avail. I see others have had this issue before me, but is there really no solution?

Jim Spencer
2022-05-09

Fails to upload vaccination card. Page never completes when the submit button is pressed. Tried with different image file formats.

Joel
2022-05-05

Cannot proceed to vaccination certificate registration beacause the registration procedure time is already 00:00. What should i do?

Sara
2022-04-26

I am trying to pre-register but the vaccination certificate and PCR test options do not work. I cannot click on them.

Noah Segal
2022-04-25

When I fill out the vaccine information, upload a photo of my vaccine certificate, and press "register" the page never finishes loading. This problem happens on both phone and computer and with different file size photos of the certificate.

Dinda Ayu Pratiwi
2022-04-20

I can't click the vaccination certificate button through my phone while I still doing the registration procedure

Ju
2022-04-01

I have the mysos app, I completed the web questionnaire for Japan, I have the qr code but when I go back to mysos nothing has change they still tell me to register for the web questionnaire

Ihaka Hunter
2022-03-27

My App would not let me proceed, to upload any documentation. So I went to FAQ and it said delete and re-download, however, i cannot agree to terms of use as it shows a blank screen

Harumi Welford
2022-03-08

It keeps crashing when it comes to the question about where I will be staying in Japan (Under the Web questionnaires).

Showing 61-82 of 82

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Common MySOS Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot MySOS app on iOS and Android devices. Solve all MySOS app problems, errors, connection issues, installation problems and crashes.


Table of Contents:

  1. MySOS iPhone Issues and Solutions

  2. MySOS Android App Issues and Solutions
       


  Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Allm Inc., developers of MySOS.


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Contact e-Mail: [email protected]




About this app

Parents have a small child is, steep child sick of holiday-night (sudden fever, swallowed spasm, injury, abdominal pain, a foreign body, headache, vomiting, diarrhea, cough, sore eyes, ears of pain, and was stung by a bee, when in doubt to determine what to do to deal with hiccups, etc. ), how and to deal in accordance with the symptoms, we will guide you through the measure of emergency visits.  Select iOS Healthcare from [Settings] → [Health Information Cooperation] to link with the healthcare app.    You can refer to the medical examination results of the clinic. ※ There is necessary to carry out the cooperation set to the clinic side. • Please read the Terms of Use before using MySOS and use only if you agree. • MySOS service is free of charge.  By registering the medical record information of their own, their own is to allow the emergency contact to information transmission and family to the doctor or hospital when they fall, to support a smooth emergency transport. this app provides medical information needed for an emergency.  It also provides a guide for emergency visits when in doubt to address the child's sudden illness.  Falling flow and of primary lifesaving treatment required when you have found the people are, search of nearby AED information, you can view.  You can save the information of the user's own basic information and history, oral medicine, primary care physicians and test results (image).  You can also manage health information (blood pressure, weight, steps) in conjunction with OMRON connect and health-app.  You can manage this app the information required at the time of emergency.  In rescue when the request from the Ver2. 5. 0 you can call in the acceptance of who and anonymous and free of charge.  You can confirm such an AED installation location and hospitals on the map.  When linked to Health Monitoring Center for Overseas Entrants, you can make video calls to confirm your whereabouts during quarantine, and report your health condition and current location.  You can register the contact that you want (such as family) to contact in case of emergency.  "this app" is life-saving and emergency services, is the Medical Assistance application.  The alarm location and their location upon receiving the relief request is displayed on the map, you can also route guidance.  When you have found a sudden illness who, until the ambulance arrives, it will support the implementation of the situation judgments and BLS (BLS).  Installing the people are and will be able to send relief request (SOS) the this app.  Fracture and bleeding, cramps, in the case, such as heat stroke, will guide you through first aid.