MySOS Status
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Summary of MySOS Problems 😠👌🔥
- Buggy app
- Calls are hard to hear
- Calls come at inconvenient times
- Notifications don't always appear
- Quarantine date is lost after deleting and reinstalling the app
82 Reported Issues: 😵🆘🛟🚨📢
tried uploading passport photo page .The system keeps rejecting the passport photo and cannot proceed any further . Using Android . Picture quality is ok < 5 MPixels . and all info displayed on photo . My Husband uses iphone and has worked OK but did not ask for a passport page photo . Very frustrating .
If you're here because municipalities and towns aren't populating, it might be because you have a dash in your postal code. The formats required for the data are very specific, but not specified, and not intuitive.
App doesn't bring up a list of municipalities after I enter my prefecture. I can't just type one.
I cannot proceed to the next level because the moment i press TOWN and MUNICIPALITY it will not show the places to choose from and as to my mom's case it will not traslate into english
Beyond frustrated with this app. Tried more times than I could count to register my information but just got a blank screen with the first step in the process. Done with it.
I accidentally answered "No", when the app asked me: "Do you want to pre-register for quarantine / use fast track function?" after registering my passport data. Now I can not find the fast track option within the app. My flight goes in a few days. Thank You for reading this.
Same as already reported here. On Android, I'm unable to complete the questionnaire. I did it 5 times already, I get a QR code each time and still the MySOS app asks me to register. It shows like I didn't fill it out. Please help. Thank you.
Like others I have had multiple issues with this App - it took a long time and many tries but I finally got into the screen where you can fill out the questionnaire etc. but I have tried unsuccessfully to submit the questionnaire - it won't submit it so the system keeps on telling me to fill out the questionnaire - I have deleted the app again, and will try to set up the whole thing again - I have spent about 16 hours trying to get thru the process - I do have an android phone and I have been told that that the android phone is problematic with this app. What should I be doing to correct this issue? Other than try another 15 times??? Thanks for your help - seems like there should be a work around for this issue - can another app be utilized that would work better? I don't know what to do!
I have problems uploading the certificate of COVID-19 Vaccination. The file appears above the box, not inside the box. I cannot upload it in the box.
I can not upload my passport
App won’t accept my passport photo so I can’t go any further with registration and am about to miss my flight.
Using a photo to register my passport for re-entry into Japan, but the is a system-error that keeps popping up rendering my unable to register properly... What a f**king piece of sh*t app we're forced to use. At least give the option to enter these things manually...
My SOS app will not register me I have completed the questionnaire . I have been trying for says and I'm travelling on Monday I really need to sort this I can not move on to the pledge the other documents say not yet registered I can't move on
It keeps crashing when it comes to the question about where I will be staying in Japan (Under the Web questionnaires).
I'm trying to upload my covid-19 test but the app keep showing me the same error [ERR00018] telling me to restart the App. but after restarting nothing change, still with the same error. Any cloue?
It keeps crashing when it comes to the question about where I will be staying in Japan (Under the Web questionnaires). please help!
when I click on Questionnaire WEB, the questionnaire the screen is blank.
After uploading my vaccination certificate, when I go to hit 'register' it just keeps saying that "An unexpected error has occured. Please wait a few minutes and try again." ...I've been trying for almost an hour. Restarting the page didn't help.
Cannot hit 'agree' on quarantine and health monitoring privacy policy page. 'Agree' shows up in pinki, but doesnt do anything when i press it. Need this sorted ASAP
Can't upload the Vaccination and PCR test certificates. I'm using an Android phone. How do I fix this?
It keeps crashing when it comes to the question about where I will be staying in Japan (Under the Web questionnaires). please help!
I thought I was done after the questionnaire and turned off my app, so the timer ran out. How do I reset the timer?
I filled all of the registration form in, but when I tap to download register it is just constantly downloading. What can I do, I’m flying early hours Sunday morning??
It keeps crashing when it comes to the question about where I will be staying in Japan (Under the Web questionnaires). please help!
I can not upload my PCR Test result. Always loading after i uploaded the file.
Same as someone already reported here, on Android, I'm unable to complete the questionnaire. I did it 3 times already, I get a QR code each time and still the MySOS app asks me to register. Very frustrating app to say the least
Dear Sir/Madam, My apologies, but I have erroneously entered my British Passport number (beginning with 533), not my Australian one (PA4010236). I seem unable to edit this now. Could you possibly switch on the editing function for me? I am travelling on my Australian passport and travel tomorrow. Kind regards, Sally Waller (Tel 0415 716535).
I completed the web questionnaire for Japan, I have the QR code but when I go back to mysos nothing has change they tell me to register for the web questionnaire and i am not able to upload anything, i cant even click on the rest.
I have someone who is trying to complete the information on the app before they fly at 19:20 UK time tonight. However it is not letting them upload their COVID pass or PCR certificate and is saying 00:00 timed out. They have deleted the app and installed again and also turned off the phone but the issue is persisting.
Trying to use MYSOS app to register for trip to Japan but am having the following two problems. 1. Questions about one of the questions says if you are a crew member to check box. since I am not I did not check box, but it come out as an error when trying to move to next section. 2. In information about your physical condition section question 4.5 says if if something is wrong select from boxes below. I have none of the problems so did not check and box and it comes out as an error when trying to move to next section
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Common MySOS Problems & Solutions. Troubleshooting Guide
Complete guide to troubleshoot MySOS app on iOS and Android devices. Solve all MySOS app problems, errors, connection issues, installation problems and crashes.
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Parents have a small child is, steep child sick of holiday-night (sudden fever, swallowed spasm, injury, abdominal pain, a foreign body, headache, vomiting, diarrhea, cough, sore eyes, ears of pain, and was stung by a bee, when in doubt to determine what to do to deal with hiccups, etc. ), how and to deal in accordance with the symptoms, we will guide you through the measure of emergency visits. Select iOS Healthcare from [Settings] → [Health Information Cooperation] to link with the healthcare app. You can refer to the medical examination results of the clinic. ※ There is necessary to carry out the cooperation set to the clinic side. • Please read the Terms of Use before using MySOS and use only if you agree. • MySOS service is free of charge. By registering the medical record information of their own, their own is to allow the emergency contact to information transmission and family to the doctor or hospital when they fall, to support a smooth emergency transport. this app provides medical information needed for an emergency. It also provides a guide for emergency visits when in doubt to address the child's sudden illness. Falling flow and of primary lifesaving treatment required when you have found the people are, search of nearby AED information, you can view. You can save the information of the user's own basic information and history, oral medicine, primary care physicians and test results (image). You can also manage health information (blood pressure, weight, steps) in conjunction with OMRON connect and health-app. You can manage this app the information required at the time of emergency. In rescue when the request from the Ver2. 5. 0 you can call in the acceptance of who and anonymous and free of charge. You can confirm such an AED installation location and hospitals on the map. When linked to Health Monitoring Center for Overseas Entrants, you can make video calls to confirm your whereabouts during quarantine, and report your health condition and current location. You can register the contact that you want (such as family) to contact in case of emergency. "this app" is life-saving and emergency services, is the Medical Assistance application. The alarm location and their location upon receiving the relief request is displayed on the map, you can also route guidance. When you have found a sudden illness who, until the ambulance arrives, it will support the implementation of the situation judgments and BLS (BLS). Installing the people are and will be able to send relief request (SOS) the this app. Fracture and bleeding, cramps, in the case, such as heat stroke, will guide you through first aid.
