Digital ID app not working? crashes or has problems?

Digital ID Status

Presence gives Universities & Colleges the power to Manage, Track, Assess, &
Engage students & organizations on campus. Learn more about Presence at
http://www.

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Common Digital ID Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Digital ID app on iOS and Android devices. Solve all Digital ID app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Digital ID iPhone Issues and Solutions

Digital ID iOS app crashes, not working, errors
Digital ID iOS app network issues
Digital ID on iOS has black/white screen

Digital ID Android App Issues and Solutions

Digital ID has errors/crashing/not working
Digital ID server network connectivity issues
Digital ID has black screen

Digital ID iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Digital ID app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Digital ID app crashes or not working on Iphone (iOS):

Close and restart the Digital ID app on iPhone
Update Digital ID app to the Latest Version for iOS
Uninstall and reinstall Digital ID iPhone app
Update your iPhone to the latest iOS version

Fix Digital ID on iPhone unable to connect to server/internet connection issues::

To resolve Digital ID network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Digital ID black/white screen (blank screen) on iPhone:

Follow the Digital ID iOS app troubleshooting guide Here →

Digital ID Android App Issues and Solutions

Fix Digital ID not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Digital ID app issues:

Force Stop the Digital ID App
1. On android, goto "Settings" » click Digital ID app. » click "Force Stop".

Update Digital ID to the latest version on PlayStore

Clear Digital ID App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Digital ID app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Digital ID.

Fix Digital ID unable to contact server/ Digital ID internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Digital ID » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Digital ID » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Digital ID on android.

Solve Digital ID black/white screens issue on Android:

Follow the Digital ID android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Check I'm Here, LLC, developers of Digital ID.

100% Contact Match

Developer: Presence, Inc.

E-Mail: [email protected]

Website: Visit Digital ID Website

100% Contact Match

Developer: Rekcut Photographic Inc

E-Mail: [email protected]

Website: Visit Rekcut Photographic Inc Website

About this app

The Digital ID by Presence provides students with the ability to generate their student ID with barcode on their mobile device for check in at campus events and programs. Presence gives Universities & Colleges the power to Manage, Track, Assess, & Engage students & organizations on campus. Presence also offers the ability to swipe students' ID cards via mobile devices.