Contact Kodak Moments Support

This is actually my second unsuccessful attempt at printing pictures! Here’s what happened: When I initially plugged my phone into the kiosk, it automatically tried to download every single photo on my phone. For like 15 minutes the screen on the kiosk said it was loading, then just gave up and I was forced to start over. Who doesn’t have hundreds—if not thousands—of pictures on their phone? This is a very poor feature. (developer tip— don’t try to download every single photo from the beginning, maybe start with the first 25-50, and download a thumb nail, not the whole photo. Then, download more thumb nails when the user is scrolling through their pictures). After that, I downloaded the app. and tried to transfer my pictures via Wi-Fi. About 25 minutes into the process—after editing pictures, selecting print sizes, etc.—the kiosk said my connection was lost and kicked me out (developer tip: if the connection is lost, temporarily save the project and allow the user to re-establish the connection, so they can start back off where they left). At that point I just gave up and left. Has anyone at Kodak who’s not affiliated with this App. actually tried to print pictures? I guarantee you they wouldn’t be able to do it. After everyone went digital, this is my only experience using something from Kodak. It’s slow, difficult to use, and extremely frustrating.

I tried connecting my iPhone to a kiosk in a drug store. It wouldn’t let me access my folders and just would access the same(seemingly random picked) 683 photos from my main folder over and over. Waste of time. So I went home, downloaded the app, and tried to order some to be delivered. The border options I wanted were not available through the app. More time wasted. Finally, I took the phone with the pics and the app back to the kiosk. The kiosk put up a temporary hot spot for me to connect to. Great. It said to go to the app while I waited for the kiosk to connect to my phone. Great. I went to the app, selected my four photos, and waited. And waited. And waited. The kiosk still said the same message. The Next button on the app did nothing. So I closed the app and started over. Still nothing. You have a kiosk in my favorite local drug store chain so I really wanted this to work but obviously I need to go elsewhere.

In the past I’ve used this app with no problems, but since the past few updates every time I try to print pictures it says “Z000 There was a problem. Try again.” How many times do I have to try again? I just want to send my pictures to my store so I can pick them up. The ONLY way to get the app to work is go to the store and connect to an outdated, junky kiosk. I work at Target and the kiosk that I service literally never works and I have to reboot it at least 3 times a day. I really wish the app worked like it did in the past for me but now it’s just too frustrating. It’s embarrassing trying to figure out how to work the machine because it’s so old. I can’t wait until the contract is over so our store can get rid of this junk!!!