Contact Pro Camera Support

by FoxtrotFling

I just spent $100 plus shipping for the Moment iPhone X Battery Case. I love the design and feel of the case and thought it was great until I noticed that the only way to turn the battery case off or on is through the Camera App. As of today when I go to turn the case battery off to save the backup battery for when my phone is low the battery case keeps turning back on.

When I go back into the app it shows the case back on. I go to turn it off again and a few minutes later the case turns on again and I have to go back into the app to turn the battery case off again and again and again... Moment App Developers please for the love of all things Holy. Please fix the app at minimum and if you could patch the firmware on the case so that the shutter switch when long pressed for 3 or 5 seconds turns off or on the case regardless if the phone/app is installed.

To me the Battery case is a hazard not knowing if it’s going to stay off or on when the App keeps messing up the battery case on/off status. We should be able to turn the case off/on without having to go through the App. $100 and this battery case is not safe with the only way to turn if off is through the Moment Camera app.

by HiTechKoke

1st time user and ran into many problems in 15 minutes of usage. Wanted to use shortcuts via the Watch to remote trigger the app to launch and record. While exploring this I found repeatable ways to crash the app while testing on the phone and will not work at all on the Watch to trigger shorctuts on the app. Also was testing Video recording on the phone and when stopping the recording it would not save it and it brought up a message to report it to support, which I did. Kudos to that catch intead of a crash but if there is one thing I have to trust a Camera app for and that is it will always record a video. If it can't be trusted for that then I risk missing key video footage. This current version mentioned it fixed a problem on this but apparently there are still issues. Filed all of these and a couple other shortcut bug scenarios to the support and they acknowledged them. Not sure why I dont requst a refund and move on but hoping to see some fixes for those shortcuts as it would stand alone in this area if it worked.

by The Teaman

I am new to this app and just started trying to learn and use it. It offers so much promising features but when I actually tried to start using it, I ran into issue after issue. My first real time lapse it never could export. I took about 2600 frames and when I try to export I tried every combination of formats other than raw and it would get somewhere between half and 3/4 the way and then stop. I never got an export.

I then tried taking pictures with the camera with 3sec timer and for some reason it thinks I’m in bracketing mode even though I’m not. Every picture I tried to take it would take three at the same exposure and settings. I made sure bracketing was off but it still would do it so I tried turning bracketing on and then double tapping on the KT on the screen to make sure it was off there and now it takes nine photos three like before times three for the bracketing. I don’t have time to waste trying to figure out why this isn’t working.

The app also keeps locking up on me. It gets to a point where I can’t get anything I touch on the screen to work and I have to quit out of the app to get it unfrozen when I come back in. This feels like a very buggy app and I don’t understand why it gets such rave reviews. I will raise my star rating when I get a release that’s usable.