Contact PatPat Support

by Chlaryse

I’m so done with this app and company. The whole this is a waste of time, money and energy. Bought about 11 items. They came more then a month later (with basically no tracking at all). When I got the items none of them were of good quality. Plus the dresses I ordered I didn’t need anymore because they weren’t here on time for me to try them or even on time for me to use them for my event I got them for. When I tried to just send everything back I told them my reasoning was because I didn’t need them anymore so I didn’t even open any of them. They insisted that I open all of the items take pictures of them and also asked for pictures of all of their red PatPat tags and tags that were on the inside of the items before they would send me a return label or even give me my money back. I spend almost $200 on all these things and they had the nerve to tell me in every email that they don’t wish to draw out this process. Well too late. Merry Christmas to them because I decided that instead of wasting anymore of my time they could just keep it and I’ll throw the useless clothes away. Never buying from these people again. The clothes aren’t even of okay quality. I opened them all to see if I could fix them to make them better but the fabric they used for all the items weren’t even comfortable. Please don’t waste your time or money on them. Literally shop any where else.

by Anonymous7282827

So I ordered from this website in august because I heard it takes a long a time to get here and I wanted to get ready with my baby’s fall/ winter wardrobe. I tracked my order and it was a long a time left on “sorry for taking long on updating your order status ...” then one day I checked and said it was delivered when I never received it. I called pat pat and they said to call USPS first to get some type of number and then report it back to pat pat. USPS was so rude and in general I have issues receiving mail from them. The “customer is always right” does not apply here. Cause the lady kept telling me one and more time “but the system says it was delivered” and never got a call back afterwards. I called pat pat again after I called usps to make the claim and the guy said I needed a number from USPS first. So I just gave up. I think I got 10 items and spent $80 on the whole order that I never received or got a refund. $80 dollars I worked for to buy my daughter clothes and have to spend another $80 to buy clothes at the store. Cause I’m all honesty buying in store is better but cause of COVID I wanted to give online shot.

by Nikkicrews

I placed an order of 19 items it says it was delivered but when I track the order it says usps is still waiting on the package I called usps they said they never received the order and that the manufacturer still has the package I’ve reached out to PatPat and still no updates as to what’s going on it’s been well over two months very disappointing I ordered this package partly for a baby shower and the other my unborn child the baby shower is in two weeks so vary concerning and I’m due in two months so I really can’t believe this happened to me I spent a lot of money with them and to get no response and no updates is really bothering me on top of that the app really gives you the run around as to getting in contact with them instead of me just being able to email them the app ask a billion questions about the package and none of the solutions or answers are pertaining to my situation and they don’t have a contact number for the company which is a huge turn off for the company it’s just pathetic all around that it’s so easy for them to take your money but have poor communication with its costumers smh