Contact Kids Foot Locker Support

Recently I put in a raffle for a pair of shoes that I wanted. According to the app you can add “head starts” to boost your chances of winning. Therefore of course I added the most amount of head starts I could (which is 4). It also took away from my XPoints. But here is where the problem occurred , on the day before it told me they where selecting winners & telling you of you won or not. The whole day I checked the app until it was the night time . I thought it might have rolled over to the morning since the shoe was a popular shoe. So the next morning comes around when the shoes released & I still have no answer .The next day after the shoes launched , my reservation completely disappear as if I never even entered the raffle . All of this occurred, just for the shoe to sell out. I never heard from them explaining the situation or anything . They never gave me any type of explanation or apology. It’s not even about winning or losing , it’s about wasting my time . Kids Foot Locker left me high & dry ! I used my points && added head starts just to not even get an answer if I won or not. Never shopping with them again , very unprofessional.

I tried to purchase a sneaker that was not “in demand.” The site showed every size available but when I clicked the size to add to my shopping cart, I kept getting an error message. I called customer service and they said there was nothing that they can do about it and would not allow me to purchase the sneaker over the phone. Another time, I got on the app to try to purchase a “new release.” The shoe was released a 7am. I got on 30 minutes early just for the shoe to be sold out at 7am, not even a minute after release. HOW!?!?!? It’s disgusting that this company doesn’t have an efficient technical team that can make purchases easier for buyers.

This app is terrible! It never loads, then it shows shoes in stock and when you go to add to the cart it says it is out of stock. Why have it on the website just to say it is out of stock. Called customer service they said the app updates randomly. Website is never accurate. Signing in is a pain. The raffles are never accurate. I used my points on a raffle and that really is a waste of time. If you use your points it doesn’t give you any more chance of winning than regularly entering.