Contact Cafe Rio Support

by Coacho22

I enter in the store, select my items and through that process alone, my order is lost 3 times. Once because I stood up and the orientation of my phone changed, so the application took me back to the “select your store” page. Once because my baby cried and my phone screen locked, and when I opened my phone again, all progress was lost and again I was back to the “select your store” page. The third time, I intentionally double checked my husband’s order by going to my text messages from the application. When I re-opened up the application, you guessed it, back to the “select your store” page. And then once more, I got all the way through the ordering process, to inputting my credit card information. The page crashed when hitting next and lost everything. And all this was within the application! The application itself didn’t crash, so this doesn’t seem to be an issue with my phone. I have now other issues with applications. Just this one. And this app is supposed to make things easier! And truth is, I never review things AND I have a newborn. This experience was SO frustrating it drove me to find time to review this!

by Roszbee

This is probably one of the worst apps I've ever had to encounter. The first time I TRIED to use it, the app kept closing and effectively losing my order. At checkout it kept asking me to log-in (already signed into the app) and when I entered my info it said it was wrong? So, I went along and created another one. Clicked submit and the app closed. No confirmation e-mail to say that my order went through. Whatever, I went on location for lunch. Next day, I get the charge on my account. Whoever responds to the Help section on the app took a week to respond. My initial email had pictures of my bank statement as well as the app. They requested the info I had already sent PLUS a confirmation of my order. I don't know? I wish I knew because I wasn't sent one to begin with but was being charged for it. Lost out on my money, my points, and my order. Tried using it again and same thing with the log-in issues and suddenly loss of my order. You're better off just using the app to record your points. It's worthless for anything else.

Love Cafe Rio HATE the app.

by 4HappyM0nk3ys

I ordered a sweet pork salad and a chocolate flan when I got home my order was wrong. They had given me a chicken salad instead. The flan had bubbles in it and it tasted funny. I called cafe rio and asked to speak to a manager. I spoke with Christian and he stated that I can come back and he will gladly fix the problem. I informed him that I was far from his location and that the next time I will be in their location would be the following week. He stated that I can stop in their location the following week. I did just that and the girl that I spoke with was beyond rude and extremely lacking good manners. She stated that they do not make mistakes and claimed that there is no one at their store named Christian. So much for great customer service and honoring their words of correcting their mistakes. I like Cafe Rio but this experience has really made me dislike this location. Do not ever go to this location 3567 S 2700 W in West Valley, Utah. They have one the worst customer service. No stars because they are rude. The only reason why you see a one star is because their app forces people to give a star in order to post a review. Lame