Contact 85C Bakery Cafe Support

The points required to redeem food items suddenly increased this month. Use to be 1 point equals 10 cents worth. For example, it would require 20 points to redeem a free Berrytale ($2 worth) in the past. Now, all of a sudden, they raised it to 30 points. And a lot of these deals had an expiration date of say 12/31, so I expected to be able to redeem them later on...but now they’re gone. I’ve accumulated quite some points as I’ve been a frequent customer, but now I’m waiting for the old deals to come back where the points are worth the same as before. I may even stop going to 85 Degrees all together if they don’t bring the deals back.

They had a 100k member deal for 85 cents sea salt coffee, but the deal did not show up in the offers. When I asked the cashier, she told me that she couldn’t do anything about it after 5 minutes and told me to call the customer service line. So I had to call the customer service line, but it turns out there was nobody to answer the call and I had to leave a message, and am still waiting for a call back. I just think it is a little ridiculous that I have to go through so much time and effort for something that could be easily resolved and for something that is their mistake.

Worked fine on my first phone. When I upgraded and switched phones I tried to login and reset my password. Well it says that a new password was sent in the app but I never receive it on my phone. Now my account is in limbo since it goes by phone number and theres no way to receive the new password. I reread some reviews and there have been people having this very same issue over a year ago. So… basically don’t bother or use a google number that you can change and dump your previous points on.