Contact My Robi Support
Company Name: Robi Axiata Limited
About: You Spoke, We Listened!
Introducing the all-new My Robi App redesigned from
scratch based on User Feedback and In-Depth User Research! It is now the
one-stop single destination for meeting all your mobile and lifestyle needs with
just a few taps on your smartphone screen. Thanks to the host of new and
improved features, you don’t need to memorize complicated codes or wait in
queue at the call center anymore!
Always Stay .
My Robi Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email ✔✔
E-Mail: 123@robi.com.bd
Website: 🌍 Visit My Robi Website
Privacy Policy: https://www.robi.com.bd/en/personal/privacy-notice
Developer: Robi Axiata Ltd
3 Most reported problems 😔💔
Activated Unwanted Package & Not Solving
by Mehmudhaque
I am a new post paid customer. Recently I paid 58 TK for my post paid connection bill but, unfortunately ROBI activated another package 58TK_7D_EL which i don't want. I have paid my bill but ROBI activated another package. I have requested to cancel that unwanted package on JAN-30-21, 3:41 PM. More than 60 hours gone but, till now that package is not deactivated and they said if i make any voice calls or if i use any data before my cancelation request completed then they are unable to deactive that package. I called twice in call center but they said their team is still working. Now i couldn't make any calls or couldn't use my data. I dont how much time they need for this small task.
Need to Update App interface.
by Abeer58
Robi's mobile app has gone from messy to awkward with the current update. There is nothing arranged, arranged. It has become very difficult to find what you need in the rush of so many offers.
The home screen needs to be more beautiful and organized. It would have been nice to see the amount of money, usage amount, outstanding amount, elite group on the front page especially as before.
What was the need for an app to tap everything? No Missed Call Allot On-Off option. Emergency services are all lost in the rush.
I am once again disappointed with Robi.
Fake VAS from Robi stealing money from accounts
by Wimroz
No call center agent with robi. No email response from customer support email. Robi should be sued for fraud. They deduct money from unknown services. Fake VAS. Robi Deducts money from account without informing. They keep running hidden Value Added Services that you cannot stop without visiting the customer care. They can not explain who started this VAS or accepted or permitted this VAS.
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