Emoteo app not working? crashes or has problems?

Emoteo Status

Last Updated on 2015-07-24 by HUG Hôpitaux Universitaires de Genève

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Common Emoteo Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Emoteo app on iOS and Android devices. Solve all Emoteo app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Emoteo iPhone Issues and Solutions

Emoteo iOS app crashes, not working, errors
Emoteo iOS app network issues
Emoteo on iOS has black/white screen

Emoteo Android App Issues and Solutions

Emoteo has errors/crashing/not working
Emoteo server network connectivity issues
Emoteo has black screen

Emoteo iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Emoteo app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Emoteo app crashes or not working on Iphone (iOS):

Close and restart the Emoteo app on iPhone
Update Emoteo app to the Latest Version for iOS
Uninstall and reinstall Emoteo iPhone app
Update your iPhone to the latest iOS version

Fix Emoteo on iPhone unable to connect to server/internet connection issues::

To resolve Emoteo network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Emoteo black/white screen (blank screen) on iPhone:

Follow the Emoteo iOS app troubleshooting guide Here →

Emoteo Android App Issues and Solutions

Fix Emoteo not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Emoteo app issues:

Force Stop the Emoteo App
1. On android, goto "Settings" » click Emoteo app. » click "Force Stop".

Update Emoteo to the latest version on PlayStore

Clear Emoteo App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Emoteo app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Emoteo.

Fix Emoteo unable to contact server/ Emoteo internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Emoteo » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Emoteo » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Emoteo on android.

Solve Emoteo black/white screens issue on Android:

Follow the Emoteo android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at HUG Hôpitaux Universitaires de Genève, developers of Emoteo.

About this app

Cette application a été développée par un centre spécialisé dans le soin de personnes souffrant du trouble de personnalité borderline ou émotionnellement labile, également appelé état limite. Evaluez votre état de tension interne ou votre « météo émotionnelle » du moment et this app vous propose des exercices pour vous apaiser. Si, lorsque vous êtes en colère ou triste, vous perdez la maîtrise de vos comportements, this app peut vous aider à réguler vos émotions. Elle ne remplace pas un traitement psychothérapeutique mais peut constituer une aide pour les moments de crise ou d’urgence. this app est une application destinée aux personnes qui ressentent les émotions de manière trop intense et qui en souffrent.