SIMPLE Mobile My Account Reviews

by Timbuvk06

If you are looking for a phone company to choose from .. do not come to this app mobile they customer service is beyond poor they don’t help you with anything they constantly switch u over to a different person that tells you the same thing they are rude disrespectful they don’t know how to talk to the customers … they cut your line off without any notice everything about them is out of place i have 0 satisfaction and i will never recommend anyone to give their money to these people …

by Jenjen3869

I used my points that I worked long and hard to get but because I lease a phone through them and they use a service to collect the payment for my phone and for a service plan they are saying that I can’t use my points for a plan after fighting with them for hours over the phone to convince them that the plan never got used that I still had to pay cash. It was a huge head ache and I feel completely misled and disappointed with this whole company. I’m glad that I’m diligent and keep copies of receipts or I probably would not have gotten my points added back to my account but I can’t even use them so I don’t know what’s the fricking point in me having them. They told me well you can buy more data with them, well that’s great but I pay for unlimited data already sooo thanks for nothing!

by Boardcruiser

This used to be the most underrated phone company in early 2010. I’ve had blackberrys, sidekicks, basic phones, androids, iPhones, and all types of other devices on this app. Recently the service has been lackluster. It’s too slow to properly stream or do heavy browsing. Everyone is right, customer service isn’t the greatest and the value just isn’t there anymore. Sometimes I wonder how competitive this app Mobile would be if they stayed independent? Or what they’d do to keep me as a customer since I’ve been here since basically day one.

by Kmrie

ImVery disappointing I’ve been a this app mobile customer since 2013 and I haven’t had any issues until now it is 2021 and I’ve been using SIMPLE to pay for my monthly mobile bill. I have an iPhone so I’m able to have a hotspot added to this line and I’ve paid for my additional hotspot through SIMPLE but I am now having issues receiving my data. I just wish the company can do better in resolving this issue for me other than trying to help me troubleshoot my phone five and six times or either issue me a refund.

by ArtisanJewelrybyDawn.Etsy

Whether I enter my email or my phone number, then correct password, the login button doesn't respond at all. When I tried to activate and utilize touch id login, the password page appears for me to enter it; I did so, but again, login button does not respond.

by SilentNoth.

(For the Christmas/ Winter Special) I’ve spun it 10 days in a row and it always lands on the same spot, the lowest reward “5 points”. At first I thought it was my luck, but now I realized that the wheels were designed that way after your first few spins.

SIMPLE also makes you sign in again every-time you close & reopen it as well. I downloaded this so I wouldn’t have to keep signing in as much as I do on Safari, but it doesn’t even offer me a “remember me” button.

SIMPLE also only works as fast as your data/ wifi is, so it doesn’t work offline at all. However, it’s not SIMPLE I have problems with as much as the carrier themselves.

I also have very slow data, (even though I use the unlimited plan!) it didn’t make sense that my devices were still running so poorly. I called and asked for a fix, but nothing they did fixed any of those devices. I even used to have better speeds before Unlimited!

by How My Come

I want to have at least 8-10 more characters in card nickname.

It to short and This option it is not filling my needs or expectations.

Please add more characters and I will be happy to change this rate to a 5 stars

by T. Mel

Have been with your service for a little over a year now . Thank you for your services. Support has been very helpful as have only a year ago switched from a flipphone and not too tech saavy...
Only dissappointment was... several months ago had purchased 3 $40 dollar reup pin cards to have back up in case we might be on lockdown but discovered that (because of the covid situation needed to use unlimited data for employment search...possible schooling... essential communications...etc)-am close to 60 yrs old----was not allowed to use any of that money on cards to make it the $50 plan....being locked in a $40 plan )$120 paid money )- reeeeaaalllyyy needed to be able to use it towards the $50 plan as no work coming through and unemplyment money coming in for me was very low ----
If money is spent on multiple cards it should be credit to next option on plan not locked in ...
These are confusing times . I hope all stay well and safe.
Again , other than having money frozen on reup cards ... have had decent experience with this app Mobile. Thank you.

by Nickickk

I can keep track of my data usage and purchase additional data with just 1-2 taps. Extremely convenient. The reason why I did not rate 5 stars is because there is no way to view your call history like other phone providers have. I needed to locate a very important number from a month ago and it was basically impossible to do that.

by Jazminebush

I didn’t know it could work so fast I have no problems with anything I just pay my bill and I’m good to go.

by Fifteenbillion

SIMPLE is great as it is easy to take control of my account service

by Goofy_goo

At first I was skeptical about downloading SIMPLE but when I used it, it went really smooth no complaints at all

by AlexJunio26

Awesome app

by Mike Huckleberry

Been a member for a year and I use SIMPLE almost everyday, maybe every other day on average, and I've earned enough points to redeem 3 free months of service.

by Oofea

I actually wasn’t going to write a review but, I just used my reward point for the first time and I got an entire month of data free. Now that was a great thing and actually made my day

by @isaac315

Worst and slow network .... I reuped my phone and till now my internet hasn’t been working.... text messages not going through... calls not going through.... really really bad network

by Mrs Milkyway

Simply mobile is a great cellular service! SIMPLE is very convenient to use to re-up my monthly plan it’s multiple options of ways to reload plans and the customer service representative’s are very polite!😊I recommend this Simply Mobile anytime

by Lysta.lysta

It is very easy to use once you get the hang of it which does not take long at all I love that you can earn points that could eventually get you a free plan for one month I’ve been with this app mobile for almost 4 years now and I have no complaints about it and their pricing is pretty fair I think

by Tomthumbrother

When I first started with the plain I was able to get reception all over the house and the back yard and garage and now it’s back to work I have to be steel in one room to keep from dropping calls and even then they still lose reception at least it’s cheaper than the other companies that do the same thing

by Dine Diva

My hotspot had ran out and I had no money at the moment I was able to redeem some points and got some data instantly. I’m very happy for the convenience.

by Ykcc$$

Why didn’t I get this app mobile sooner. Wasted all these years with sprint

by Neonyoyo

this app mobile has a good app and good service in general for the price. Haven’t really ran into issues

by Maybe Johna

this app Mobil is simply spectacular. I love the points enabling extra data great prices , and most of all it’s not extra work it’s fun.

by Mal Maine

I appreciate this app mobile very easy and have great plans