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I used my points that I worked long and hard to get but because I lease a phone through them and they use a service to collect the payment for my phone and for a service plan they are saying that I can’t use my points for a plan after fighting with them for hours over the phone to convince them that the plan never got used that I still had to pay cash. It was a huge head ache and I feel completely misled and disappointed with this whole company. I’m glad that I’m diligent and keep copies of receipts or I probably would not have gotten my points added back to my account but I can’t even use them so I don’t know what’s the fricking point in me having them. They told me well you can buy more data with them, well that’s great but I pay for unlimited data already sooo thanks for nothing!

If you are looking for a phone company to choose from .. do not come to simple mobile they customer service is beyond poor they don’t help you with anything they constantly switch u over to a different person that tells you the same thing they are rude disrespectful they don’t know how to talk to the customers … they cut your line off without any notice everything about them is out of place i have 0 satisfaction and i will never recommend anyone to give their money to these people …

This used to be the most underrated phone company in early 2010. I’ve had blackberrys, sidekicks, basic phones, androids, iPhones, and all types of other devices on Simple. Recently the service has been lackluster. It’s too slow to properly stream or do heavy browsing. Everyone is right, customer service isn’t the greatest and the value just isn’t there anymore. Sometimes I wonder how competitive Simple Mobile would be if they stayed independent? Or what they’d do to keep me as a customer since I’ve been here since basically day one.