Contact Sensibo Support

by Not-Mozart

I can only assume the UX designer is thoroughly frustrated because nobody listens to them and their app is a confusing disaster because of it.

The main problem is it’s impossible to tell what happens when you leave the geofencing area. You have two options. Turn the heat off, which will presumably freeze the pipes in a couple hours, or Climate React which costs money, also turns off, and has zero explanation what is supposed to happen anyway. It would make a lot more sense for a smart temperature control feature to turn ON and then have a temperature range — instead, leaving the geofencing area turns things off and there’s basically no clarity as to what happens when you leave home.

Also the UI is a little wonky, but that’s a very minor complaint to seemingly being unable to fulfill the main purpose of the hardware.

Branding looks nice though. Cool monster illustration.

EDIT: I’ve contacted support and apparently it’s not designed to maintain a more energy efficient temperature when you leave. If I want it to be 60° when I leave in the winter and 72° when I’m home... I have to manually set it every single time. That’s the only reason I bought this and why I bought the annual subscription. Took me 20min to realize this product seemed wrong, and a few days to verify it’s not possible to do anything I need it to.

by Elie88

I love Sensibo, but in the latest update they changed completely the way you control your AC!!! It’s is so complicated and NOT user friendly! In the past versions everything was so easy and you had everything at your finger tips. Now you need to click into so many buttons and the whole screen has useless information, the most important buttons are at the top very small.
I wish they would give an option to have the old screen back, if you love your Sensibo menu don’t update because you won’t be able to get it back!!!

by UBeCalm

Setup is easy and works great for AC in the summer, but unfortunately, changing from AC to Heat and back is problematic. The first month of Sensibo changing the temperature away from my setting cost me a lot more than expected. When heat was needed, the Sensibo would keep cooling. Once I set the heat temperatures via schedules, I walked into what felt like a sauna. Don’t waste your moment and use your remote to set and forget. I have ~400 smart home devices, and this is one of the worst I’ve encountered. And it will cost you more electricity than you ever expected.