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I applied with his company in April 2021 with the same information I have now someone falsely submit an application in my name this month and because of that it was miscommunication by the company on their end and now they have not only locked my card but they don’t even have the correct personal information on my account I didn’t give them that personal information they take my money every month out of my bank account and now they’re wanting me or actually forcing me to go down and file a false police report against my will in order to wipe out that that I willingly created and that I pay on every month so now I have to get my lawyer in place to file paperwork and I’m having to submit other paperwork with the CFPB an FTC for wrongful business practice because I submit my payments on time never missed a payment but yet they won’t unlock my card and I was left stranded not even able to use my card but they just took my money out of my bank account and they still have my wrong personal information on my account never again will I do business with this company I suggest if anyone uses this company always make sure you have the correct personal information on your account because even if you use your own correct personal information to open the account they might change it on their own online

If only we had the ability to give less than one star.... The app itself would definitely get negative stars. There are no notification options whatsoever; no text or push notification choices for due dates, purchases, payments.. nothing at all. It is as bare-bones an app as it could possibly be. Even the website doesn’t offer notification choices of any kind. Not even a singe box to check to be emailed letting you know your statement is ready. I suppose time will tell if it’s an automatic service or not. Customer service is horrendous. They’d get negative stars as well. Incredibly rude and extremely unhelpful. I tried repeatedly to ask questions about fees in which each successive letter I received had conflicting amounts listed. Three different offers mailed to me had an annual fee of $125, $75, $49, then lastly, $39. I got each of them over the course of 3 weeks. I tried multiple times explain I was getting POSTAL mail communications, but yet the customer service representative kept asking me for the email subject line... and that was just ONE of the many many many problems in that conversation. I haven’t even activated my card yet and I’ve had nothing but bad experiences from the very beginning of this ordeal. It remains to be seen if the card itself is any good or not, but, based on what I’ve seen so far I’m not even remotely hopeful.

I never had an issue with Avant until I paid off my loan. I accidentally overpaid my payoff by quite a bit on May 22nd and called them on June 2nd to check on getting a refund. The representative told me the refund would be deposited back to my account 2-3 weeks from the payoff date. Seemed easy enough, right? Wrong. A month from my payoff date goes by and I send them an email on June 22 to check and see if my refund is in process. Someone replies and says she’s forwarding my email to the appropriate department. I wait a few days, no reply. I email again and ask for an update, no reply. Six days later I email again for an update, again no reply. Today, July 3, I call them for an update and the girl says my refund will come around July 17th but does not sound very confident. I suppose I’ll wait a few more weeks but why does processing a simple refund take two months, especially when I was told 2-3 weeks? I don’t believe I will be refunded and am now out over $1000. Sure, it was my mistake but I work in lending, my company would never ignore emails nor would they steal money from a customer. I am certain they are lying to me and I’m not sure what to do at this point. I hate to leave them one star when they’ve been fine to work with until now but this is not okay with me.