Umpqua has been a really fantastic brick & mortar bank!! Truly.
So I was pretty devastated when they closed up my local branch.
But at least their app is also easy to use and handles most functions.
I like doing mobile deposits & I really like that I’m able to do quick transfers right from the home balance screen.
But I’m only giving 4/5 stars because it does sometimes freeze on me or can be down for maintenance (or something), rather frequently.
Lastly, let me just say this directly to Umpqua Bank:
I dearly miss the real (LIVE) faces of ACTUAL living, breathing people, who greeted me personally (and by name!) every time I came into my neighborhood Umpqua branch!!
Please, stop closing your brick & mortar stores, Umpqua!!
That was your charm to begin with!! In today’s age, it was a place one always found:
Smiles, personal service, coffee, warmth, & even cookies on Friday’s when I came to do my banking...
If it’s only ever going to be technological interfaces, I might as well also consider switching to a credit union??
Just sayin.
Don’t forget what it is that gives value to your brand.