Contact Umpqua Bank Support

by KillerBB321

The app is usually the only way I have to access my money because I have little time to go into the bank. When I first started with umpqua the app was simple but very functional. Now the app seems to always be running updates and sometimes won’t even open. I’ve had issues with it not being compatible with my iPhone because of cookies or some such thing, I’ve had times when the app says the server is down, I’ve had times when I transfer money and it was delayed for downloading by the system, these problems come up on a weekly basis. Overall it’s been a very frustrating app for something very important and used every day. It’s very unfortunate because I enjoy my bank and the employees but it makes me feel like Umpqua may not know what they are doing when the app doesn’t work, and honestly has not worked properly in years, and that makes me nervous about what else they may be mishandling.

by Gozertttg

There are constant issues with this app. Rarely can I even log in. Takes usually five times to actually log in. Too many glitches. CONSTANT PROBLEMS. Always tells you your balance is incorrect and it’s updating. Great if you want to freak out that all your money is gone...gives me a screen telling me i have no accounts with them...absolutely awful. Every nite there is some update that makes you think you have no money. Umpqua is very inconvenient. Switching banks this week cus I’ve had it with these constant issues that are never, ever fixed.

Update: App still needs major work. The available balance is never right, constant maintenance yet nothing gets better. When i try to do bill pay it just logs me out. Every single time I try. I can no longer use it and have to pay my bills through other means. Really frustrating.

by Zot Keppler

I’ve used other banking apps and Umpqua’s needs improvement. The full bill pay should be integrated into the app so you can check information on payees. For example, if you have multiple credit cards or multiple accounts with the same bank or multiple accounts with the health care provider, with the app, its tough to determine which account you are paying.

Also the app suffers from delays and periods when transactions don’t seem to go through. This happened to me for the last 5 days or so. I can’t pay bills using the app!! This never happened with Chase, for example.

In addition, some transactions are not immediately recorded — even if there is a delay in the transaction being finalized, there should be an immediate record on the app, so you don’t do the same transaction twice.