viagogo Tickets Reviews

by DW 2022

We bought tickets for a huge concert at Fenway Park and paid a lot of money. It was a special occasion and weekend away for my husband and I. We had to travel 3 hours so we also booked a hotel (more expenses), but were so excited to go.

When I couldn’t access the tickets the week before the concert on viagogoTickets , I called customer service…again and again and again. After three phone calls and many emails, I still have no tickets and no refund, even though their website guarantees it. No one ever called me back, even though I was told it was being elevated to the “relevant department” and I would have tickets. Now I have no tickets, after paying over $500.

Please buy tickets through another company that is reputable and cares about its customers. There should be a “zero stars” button because it seems too kind giving them even one star.

Complete scam site!

by Zapadeedodah

Elton John has canceled his concert in Indianapolis twice now. The tickets I downloaded for the concert are on an old computer of mine that doesn’t work. Tried to redownload them on my new computer with no luck. This was over two weeks ago and I reached out to customer support. Concert is in 2 days and all they do is send me links to FAQ on their website. Two years ago I bought tickets to The Who that were rejected at the concert venue. Never got reimbursed for those. This service should be pulled given how many negative reviews they get. It’s a ripoff.

by Larron Win

Went to take my daughter to Harry Styles concert on May 20th and the tickets they sent us was fake. Ruined out night. Especially Daddy Daughter night out to a concert together.

by Alike777$

I got 3 tickets by the viagogo app, I received only 2. Spoke 12 times with support, but nothing change. Events already gone but they still waiting response from seller

by PoloBC

We are flying to Sweden from USA to see Madonna and we order tickets 8 months ago and still no tickets have been transferred , it says to wait until the actual concert day. Don’t buy thru viagogoTickets.

by Individualmindz

I’ve never used viagogo before until now, and it’s been such a bad experience. There customer service, their system. Going forward I’ll stick to companies like StubHub

by New To Austin

Bought tickets for a concert and day of “wasn’t able to redeem”. Called customer service and went round and round being passed to next person. Was told would be issued refund and communication was stopped. Stole our money

by Murder787

App functions poorly-doesn’t scroll right, interface is weird, etc. And then on top of that they are shady and slow and generally frustrating to deal with. Will never book with viagogo again to be sure.

by Jbjbjbjbjb1790

Would give zero stars if I could. Just don’t do it. Buy your tickets somewhere else. I hate Ticketmaster, StubHub and the rest that rake is with fees but this - not them - is sadly why we can’t have nice things. An app purporting to be an alternative but per my experience just scams you so you miss events and pay extra fees

by Hustle For Day And Days

Bought tickets to Nicky Jam & Omer Adam concert. They would not scan for entry. Terrible customer experience and service. Spent hours and money for nothing. I even bought the 2 tickets individually and they both did not work. They need to do a better job authenticating sellers and helping buyers that get defrauded

In 2019 I bought tickets that worked as expected.

by WDR97901

I was sold fake tickets for an AC Milan game on Viagogo, which nearly ruined my Italy vacation. They were then unhelpful but simultaneously begged me to not call my credit card company, and thought I’d listen. The gall of these guys is just unreal. It’s worth the extra money to go through official event sites.

And, if you ever get Serie A tickets from Giancarlo Lombardi, return them immediately and notify Viagogo. He’s a low-life, scum-of-the-earth bottom-feeding criminal who ruined a great night for me and the 22 other people who also fell victim to his scam.

by Johnny G L

I bought the tickets by mistake, next day I want cancel,the customer service lady told me only resell from company website no cancel, that’s fine but i can’t put my ticket on the resell ticket, I call back couple times in 10 days before the game day, but nobody can help me do the resell process, then I call last time the day before game, they told me too close the game can’t do anything, that’s ridiculous, they just want to sell you tickets and don’t care about customer support, don’t buy tickets from this company!!!!

by Yuliia Hapunovych

Sold my tickets, transferred to buyer, he ACCEPTED them, but then reported he didn’t received anything, so i didn’t got my money. Disgusting customer service!

by Anniesok

Bought tickets to Elton John in London months ago, long story short. Day of the concert still hadn’t received the actual tickets, just loops on their app and email saying “your tickets have been transferred” but no information on how to access them. Spoke for hours with at least five different customer service reps saying the tickets were transferred but nothing about now to access them. FINALLY, after speaking to about ten people, someone told me I had to download the AXS app and that’s how the tickets transferred. No mention of AXS in any email or from any of the customer service reps. Epic failure and will not be using again.

by Integrity For Businesses

I purchased tickets from viagogo, they gave me the wrong ticket. I purchased the correct ones and have documentation to prove it. Because the tickets were changed by viagogo without my consent, I was not able to use the ticket. I called the day after, as I was instructed to at the event, and viagogo said that since I didn’t call during the the moment of the issue, they would not give me a refund. However, if you look at the website, it says you have 10 days for a full refund if there’s problems with the tickets. Instead, viagogo gave me some stupid token $41 credit towards an other purchase. I wonder where they came up with that number. I will never use viagogo again and suggest that all of you stay away from this business who will not honor basic business integrity.

by Laur Cirstea

Spend your money other places

by CourtLF

viagogoTickets and vendor is completely fake and fraudulent. Don’t get tickets from whatever scum is running this business.

by Modeste29

Do not buy your tickets via viagogo. Way to expensive and bad customer service without real answers

by Nickyname767791

We Just bought the tickets for the match between real madrid and getafe (300€) and they gave me a ticket with another name on it and they don’t lemme in so viagogoTickets is a big mess

by Jdiwjwnnemd

Poor customer support for seller. Will waste your tickets and time then not get paid.

by Dimaria 2024

I purchased tickets to see a soccer game in Portugal, best seats for a once in a life time experience. The day of the game, 2 hours before the game, they told me the seller didn’t have the tickets. Offered replacement tickets, which I assumed were similar. They gave me the worst seats on the stadium, for the price of the best. I left after 2 minutes. What a scam.

by RuzaE25

No compren nada por esta App son unos ladrone estafadores do not buy anything through viagogoTickets they are thieves scammers

by Jlmpringle94

Bought tickets to Madonna in Milan for November 2023. Realized in September 2023 I could not attend. Posted the tickets and they sold rather quickly. Tickets were transferred to me in October 2023 and that’s when Viagogo became a no go go. Viagogo is part of StubHub which is great, so buying from them I felt safe in my purchase. However, with my sales from the original owner could not change the name on the tickets from TicketMaster so I lost the sale and waiting a refund. I’ve called Viagogo six times and the calls have all been over 60 minutes with multiple transfers. Viagogo assures tickets and refunds. No where when I bought the tickets did it say not able to resell. Buying tickets 11 months out I would have never bought tickets that stated not able to resell. Also, I purchased four tickets at one time and the tickets came through as two orders which has added to the complications of my phone calls. If I don’t receive my full refund for my purchase price I will be filing a complaint with the AG office.

by Irrational Exuberance

Just like the web site, viagogoTickets is designed to make you buy tickets but then offers pretty much ZERO support afterwards. Customer “support” would be a joke if issues with tickets weren’t so expensive.

Don’t even think about selling tickets with viagogoTickets since the receipts for tickets bought from Viagogo keep getting rejected for not having the “right” receipts.

In Chats, customer support assures the customer that the right receipts have been received, that all is well and that the listing will go through, only to have the listing rejected again.

So no, don’t use viagogo if you can help it.

by RenoKelly

Stay FAR AWAY!!! This is a scam app. I can’t believe Apple allows it to stay. Bought tickets to a Cubs game and the download “get tickets” step never worked. No way to contact someone. Tried live chat. - once it could be found - it’s well hidden. But then got kicked out. The AI bot for FAQ. Just gives the same completely non helpful answer over and over. Still trying to get in touch with someone and get my money back. These people belong in jail!!!

by Nate_wgj

Bought the champions league final tickets, didn’t give me any update until 3am on the event day! They offered refund or switch to category 3 tickets (from Cat 1 that I bought)

My theory is that, they don’t actually have the ticket, but just keep your money in their bank to earn interest, and refund you later. They have no intention whatsoever to make their customer happy, because it’s not in their business model.

by Eagles_Eddy

Can’t see the full total of ticket sale after you select the seats. I wanted 2 tickets, 300/each and I didn’t see fee or total price. You have to input CC info just to continue and I didn’t feel comfortable doing that.

by ScottyOTM

We bought tickets w viagogoTickets and flew from California to Texas for an event. Even though my credit cards were charged and viagogoTickets said I had confirmed tickets the day of the event the digital tickets were never delivered. Total waste of time and money!

by T-Brazy

Purchased tickets first time on viagogoTickets and literally can’t find them. Log out back in and nothing. Use virtual app tell me they can’t find order. Continue trying every avenue and nothing. $2800 on tickets and can’t access them. I’m going on 2 hours of this. I’ll never use viagogoTickets again

by Cr7M10777

Hello I’m a seller and It’s been 3 month since I didn’t get my payout, they told me we are working on giving you your money but wait for the payment team to respond and till today I didn’t receive my money.

by The Ginger Boiiiii

DO NOT BUY ON THIS SITE
Billy Strings offered a refund for his renewal tour because he wasn’t there, and viagogo refuses to refund me for a penny of what i paid, because they’re a “secondary site.” But on CashorTrade, everyone who bought these tickets were refunded full price. Their customer service will pull anything from their TOS to make sure you don’t get what you were promised. Just stick to AXS, Ticketmaster, and CashorTrade. Sleaziest company ever.

by Lizale_05

I purchased ticket for a soccer game in Madrid a little over a month ago before the game. Randomly, a week later, I get an email stating that event time and date had change. Unfortunately, we had to resell tickets due to our flight not getting in on time. I listed the tickets a week before the game. Tickets sold over night, and they stated I would not receive payment till after the game to confirm that tickets were valid, even though I purchased them from them. Well, 2 days AFTER the event, I get an email stating my ordered was cancelled and I will not be getting paid for the tickets. However, they canceation policy from the buyers states no refunds nor cancellations. So how is it that my tickets were able to get canceled by the buyer two days AFTER the event. Total scam, and on top of it, now I'm getting ready to get another charge of 257 dollars for selling fees. I REPEAT DO NOT but from them. It is a SCAM! I'm now, 900 dollars short, but I guarantee that this will not be the end of me.

by Beth Grace WB

So I looked at the price of the ticket at first, and it said $68. Then all of a sudden I made the purchase and they charged me $100!!!!! I was livid and I looked and there was around $30 in just “booking fees”. If that’s just how viagogoTickets works then I will never, ever, under any circumstances use it ever again. I paid almost double what some of my friends paid. Other people had only paid $58 for their tickets and only bought them a little while before me. So when I saw $68 I figured that was reasonable. Not only that, but apparently my ticket “won’t be available” to download until the week of... well guess what lol IT IS THE WEEK OF. Supposedly I should be able to download no less than 3 days before the event. Hopefully that happens. Like I said, I will NEVER use viagogoTickets ever again. Hopefully the ticket works and I can get in without problems.

by Bdowneisbwyywjwoeofjhr

I don’t know what has happened with anyone else on viagogoTickets, but I had no problem. I was really worried about my tickets after I read all the reviews. Make sure you download viagogoTickets ! Once you create a password for viagogo and download viagogoTickets , you can see your purchases and e-tickets. Use the e-tickets straight from viagogoTickets to be scanned when you’re entering the venue. The printed version looks weird so just use the one on your phone. I was freaking out because I thought I wouldn’t get my tickets. Yes, they charge way more than the original price, but it’s a third party seller. If you don’t want to pay extra then use another ticket seller. But viagogo did work fine for me as far as just buying tickets to an event. The tickets were real.

by Roanbaby

I bought T Swift tickets and was scared to death reading reviews. (Was a VERY large purchase for 4 tickets) Had to wait months for event.. but tickets arrived. Had to resell due to change in our trip. Got paid as agreed. Site did everything it said it would. I would use it again!!

by Monkeybaby9697

I recently used viagogoTickets to purchase Ateez resale tickets and had zero issue! I was worried after I read all the reviews but decided to trust the process. If you end up buying any tickets make sure to read all the things they send you after. My tickets ended up getting sent to me through Ticketmaster but first I had to click the little hyperlink “view instructions” at the very bottom of the tickets receipt page, then hyperlink at the very bottom of the instructions page. That’s the link that sent me to ticketmaster where my tickets were waiting for me! Good luck!

by Ham__tin

I only realized just how fraudulent this service was until I had paid for my tickets. The ridiculous scalped price combined with viagogoTickets 's one-star review horror stories & pending law suits should have tipped me off, but by the time I saw these things, the transaction was already complete. All there was left to do was go to the venue and get turned away (as I figured others would have been sold the exact same ticket, and one would get in before me, making mine void). Somehow, incredibly, miraculously, I got in. Under no circumstance will I be using this service again, nor do I advise that anyone else use it. But I must give credit where credit is due. Bless you all, and have a wonderful night.