Contact viagogo Tickets Support

by DW 2022

We bought tickets for a huge concert at Fenway Park and paid a lot of money. It was a special occasion and weekend away for my husband and I. We had to travel 3 hours so we also booked a hotel (more expenses), but were so excited to go.

When I couldn’t access the tickets the week before the concert on the app, I called customer service…again and again and again. After three phone calls and many emails, I still have no tickets and no refund, even though their website guarantees it. No one ever called me back, even though I was told it was being elevated to the “relevant department” and I would have tickets. Now I have no tickets, after paying over $500.

Please buy tickets through another company that is reputable and cares about its customers. There should be a “zero stars” button because it seems too kind giving them even one star.

Complete scam site!

by Zapadeedodah

Elton John has canceled his concert in Indianapolis twice now. The tickets I downloaded for the concert are on an old computer of mine that doesn’t work. Tried to redownload them on my new computer with no luck. This was over two weeks ago and I reached out to customer support. Concert is in 2 days and all they do is send me links to FAQ on their website. Two years ago I bought tickets to The Who that were rejected at the concert venue. Never got reimbursed for those. This service should be pulled given how many negative reviews they get. It’s a ripoff.

by Johnny G L

I bought the tickets by mistake, next day I want cancel,the customer service lady told me only resell from company website no cancel, that’s fine but i can’t put my ticket on the resell ticket, I call back couple times in 10 days before the game day, but nobody can help me do the resell process, then I call last time the day before game, they told me too close the game can’t do anything, that’s ridiculous, they just want to sell you tickets and don’t care about customer support, don’t buy tickets from this company!!!!