Contact Flixster Support

by Gscottshaw

Please add the Rotten Tomatoes “Full Review” links back into the Flixster app. They are gone now for no apparent reason. This feature alone was one of the most useful and simple reasons I used the app and now it’s gone. After watching a movie or before preparing to watch a movie I would scroll through all of the Rotten Tomatoes “reviews” (or as many as I had time for), diving deeper into the reviews where the quote seemed to encapsulate my feelings about a movie if I had seen it or intrigued me if I had not. I checked the Fandango app, and the “Full Review” links are in there, but only for a few screens worth before the app forces you to the mobile website for Rotten Tomatoes, which is not nearly as efficient for scrolling through the reviews. Please, please, please fix the Rotten Tomatoes aspect of Flixster to how it was before, as it was the easiest way to see what movies were coming out, check reviews and find movie times. Now a significant part of the simplicity of the app is broken (seemingly in an effort to make the UX Design more minimalist), but its form over function and really frustrates me that is was taken away. For film lovers and movie buffs that loved the Flixster experience before, this is a significant step backward.

by LFC-YNWA!

I initially wrote this as feedback after the update, but unfortunately that seems to have been a waste of time.

“You guys really dropped the ball here. What was wrong with the old app? For someone who watches tons of movies but rarely sees them in theaters the old app was perfect. Literally perfect. The layout was great for endless scrolling through box office movies and DVDs. Now I’ve got to navigate a Redbox rip-off menu which never loads, go into the movie, and close my eyes while clicking on the “details” option in order to avoid seeing movie times nobody cares about. If l wanted to buy movie tickets I’d use an app for that. Oh wait, that already exists. Guess how many times I’ve used it. Never. Not once! The least you could do it make “details” the default menu with “buy tickets” the clickable option. Please, at least change that. Please! Honestly, I'm not that mad. It’s more that I’m just completely flummoxed as to who thought this was a good idea. l can’t say I’m speechless, clearly, but it’s taken me the better part of the last 30 minutes trying to find words fitting for such a disaster.”

Worse than the Snapchat update that’s how bad this is

by Killz0ned

For over a YEAR after the update erasing all my sees and want to see was released I have tried unsuccessfully literally DOZENS of times to get Flixster to let me regain access to my profile, which by the way is still viewable on the internet. It is linked to my Facebook but for some reason now when I sign into Flixster with the SAME FACEBOOK ACCOUNT I have had for a decade all of my 800+ ratings and reviews are gone. There is no way to log on to the profile that I KNOW is there that still has all my ratings and reviews from the years. Absolutely pathetic. Numerous requests to Flixster support have been ignored, or met with empty promises. How difficult can it possibly be, guys? I have the user id, I can literally show you where my profile is, but your worthless update removed my ability to log in to the account I’ve been using for nearly ten years. Absolutely absurd. The profile even has my updated Facebook profile picture on it. But the app thinks that my Facebook login - THE SAME ONE I HAVE ALWAYS USED - is a brand new account or something. Months go by and nothing. Absolutely infuriating.