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by Kaliber_

DO NOT BUY TICKETS FROM SEATGEEK. I bought tickets for an event that was rescheduled for a day earlier due to COVID, it was switched to an outdoor venue. I couldn’t attend the new date, and assumed I would get refunded because I had gotten a credit right away in 2020. Nope, found out I don’t even technically own my tickets yet, and I shouldn’t expect to receive them via email until 24-48 hours before the event. The only way to get my money back is to resell them on their marketplace, which I can’t do until I get them emailed to me… 24-48 hours before the event. Absolutely ridiculous. As soon as my event was rescheduled, I tried contacting customer service, but there is absolutely no phone number to call anywhere. I had to send them an email, then got an auto response that they are receiving a high volume of emails and will respond ASAP. Over a week later, I received ANOTHER auto-response that they are busy. I have yet to be in contact with somebody about what happens if I can’t sell the tickets I haven’t even gotten yet, and the show is in three days. I would never have ordered through them if I knew this was their policy. It’s insane that you can only access your tickets as late as 24 hours before the event, and that the buyer protection and customer service is so poor.

by Grayd187

When a concert came around that my daughter wanted to go to, I jumped on buying tickets bc I didn’t want them to sell out. I found just a few seats available, and they were expensive ($150ea) but I figured it was because they were about to sell out. Little did I know, I was buying a promise to get tickets once they were ACTUALLY on sale. Once they were on sale officially, I was able to buy better seats on ticketmaster for $50 each. I couldn’t get my money back from SeatGeek (I tried about an hour after buying them and realizing they weren’t “real” tickets yet) so I had to repost them for sale, but now they were worth way less and I got back a fraction of what I spent, and had to wait for almost three months to sell them.

I am giving this app and website a low rating because they do not make it clear that you are buying tickets that don’t exist yet, and I have to suspect this is on purpose. The app itself seems decent, but I feel I was conned into buying tickets that weren’t on-sale yet. At minimum, the tickets should say pre-sale. I am not sure how the app appears to have a four star review when you look at the actual reviews you’ll see almost every single one is one star. Do yourself a favor and use a different ticket service. The ads they run on TV now are cringeworthy.

by Banksyjz

I’ve had the run-round from SeatGeek going on for about a year now. Originally bought tickets to see Motley Crue and bought tickets for all my friends through the app. Show got cancelled and SeatGeek gave me a credit back. Couldn’t do a refund. This was frustrating at first, but there was still another show we were interested in seeing. I went to buy the tickets through the email saying my credit had been applied and as long as I was using the same email address the credit would be applied. The credit was never applied. I called customer service and spoke to a manager who informed me there was nothing they could do, except buy tickets to another event and try to sell them. Terrible customer service. Anyways, finally get around to another show I want to see, Falling in Reverse, bought as many tickets as I could fit in my credit because of you don’t spend as much as they credit you back, the rest goes to SeatGeek. I had $550 so I bought 7 tickets. I just looked at how much 7 tickets would cost me on Ticketmaster after taxes and fees it comes out to $370 for the EXACT SAME TICKETS. GO TO TICKETMASTER!!! I’m done with SeatGeek after this transaction. Terrible customer service and unexplainable fees. Don’t waste your money.