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by NeilKR 76

I purchased tickets to a baseball game. It was my 4 year old’s first game. I was waiting did the tickets despite getting an email that my tickers were coming shortly. I kept on checking but it never came. The team ticket booth couldn’t help me because this is a ticket reseller. I tried calling customer service and was standing outside with my kid frustrated and not knowing what to do. TJ he customer service rep tried to help me but to no avail. Finally, I bought tickets at the stadium itself at full retail price but only in my budget.
Gametime did apologize for the mistake and inconvenience. I think they wound up “double-selling” the same seats! The did issue me a full refund however we didn’t go in early enough to get the giveaway for the first 12,000 fans telling me they were long gone! I am still very angry me and my daughter didn’t get those commemorative coins because they had a special ceremony before the game.
I should have stuck to using Tickpick only but there were only a few good seats left at decent prices. I wanted to sit in the field level to give my youngest daughter that great first game experience.
I am never, ever using Gametime to buy my tickets for any games or events ever again.
I wish there was a zero star option but nevertheless, this was my first and last experience with them. Time to delete this app and free up some storage space…hehe

by Aqua Lad

It's a great app that generally seems super convenient. That being said, I tried to purchase $9 tickets to a concert, and the app charged me for a $63 option. I didn't see a confirmation price anywhere after clicking on what I thought was the $9 option, so I didn't notice this until the day after when I looked at my bank statements. I tried looking for a customer service number, and they don't have any phone numbers posted anywhere online. You have to email them first in order to obtain a phone number. After finally getting a phone number and calling them, they basically just told me that the whole thing was my fault and wouldn't refund me the difference between the two ticket prices. I firmly believe the app glitched out on me and charged me $63 by accident, but even if we were to assume that the whole situation was my fault, they still had the information in front of them while I was talking to them on the phone showing that I tried to purchase the $9 ticket several times, and only showed as having tried to purchase the $63 option once. I've gotten full refunds from companies in situations that were much more clearly my fault, so this just seemed quite absurd to me. After some bickering I eventually gave up as they clearly were not going to give me a refund. I love the whole idea for the app but definitely won't be using it anymore.

by Davey Powerscore 4

First of all let me just say that I’ve never written a negative review about an app before. However this company screwed me over so bad that I feel obligated to write a review. I “bought” tickets to the ACC championship game last night. First of all the “tickets” didn’t load until the game had started, making me stay outside of the stadium listening. Once they did appear in my app they didn’t scan, because someone else had already used them. I tried contacting Gametime three times, but no response and no help. I had buy tickets from a scalper (which were cheaper and better seats btw) and received no refund from Gametime. They DO NOT prevent scammers, they DO NOT guarantee your money. Use any other ticket app besides this one, they are too far behind the ball, they steal your money, and worst of all, they don’t care. The point of this app is to buy tickets closer to the game so that they’re cheaper and a better deal. You would think that because of this, Gametime would have better safeguards and better customer service, and not leave their customers out to dry. Instead they take advantage and hope that you find other options because you’re desperate, and they expect you to move on and forget about it. Fortunately there were other options that let me enjoy the game and have a good time, if not then I would be even more furious. Just horrible all around. DO NOT USE THIS APP!