Contact TOGO S Sandwiches Support

by Edouble2486

Walked in 1 person getting a sandwich… waited at the pick up/online order section. After the guy made the one customers sandwich he never asked or approached me at the pick up counter. Waited and no sandwich was present (app still shows in process) to pick up and two other customers had come in. They proceed to help those two customers and prepare their sandwiches. After about 10 minutes of waiting and all customers now having their sandwiches both employees walk to the back and out the door to smoke or talk with other employees outside. I proceed to the front counter to ask about my sandwich which still shows in progress in the app and no food present to pick up. After the gentleman comes back in from outside he asks if I need help and I’m like uh I’m here to pick up. He proceeds to grab a sandwich and hands me the bag. I ask why shows still in process in the app and he throws out, well I didn’t know you were here to pick up. Wow. Ok. Note to self, don’t order from the app if you want any kind of service. We run a business next to this togos and go here often. Guess that’s going to change.

by TJTiger62

So this is the 3rd time I have ordered online from the Carmichael location. Each time they omit the chips from my bag and I don’t find out till I am home. This last time I sent someone else to pick up the order and explicitly advised them to make sure to grab the chips. When they arrived they asked if the chips were in the bag. The employee answered yes but when they got home there was only 1 bag of chips instead of 2. I am so frustrated with the employees at this location. I mean they should, if nothing else, remind the customer to grab their chips if the employees are not going to put them in with the order! I can’t imagine on what business model it’s ok to purposely omit items from a customer’s order and just assume the customer knows they’re supposed to grab it themselves. I mean really WTH!

by Bc-2020

The new Togo’s app requires an existing user to change their password and then will not allow them to login with the new password. Trying to reset the password with the app only gets a message that the reset information is being sent to you email address. But even after several attempts nothing arrived in either my inbox or my spam box.
The app was marginal to begin with as you can’t order the BBQ Roast Beef sandwich from the app. You have to order it in the store. Now the improved app won’t let you order anything at all. Great job, Togo’s.