Contact MixCaptions Support

Wow. Had to change my 5 star glowing review below to one. I didn’t know you could only use this app for a certain amount of minutes and then you can’t use it to auto sub AT ALL unless you subscribe at $10/month. Bummer. Works excellently! This is the 5th auto sub app I’ve tried. The rest either crashes constantly, required too much manual editing, was clunky and aesthetically jarring or everything was locked behind an offensively high pay wall. Glad I kept looking because this is great! A good choice for anyone looking to quickly and automatically add ACCURATE subtitles to their IG reels or stories. I talk really fast and the other apps either didn’t recognize my speech at all or did so incorrectly. This app also accurately displayed the speech from a secondary off camera person which most other auto sub apps don’t do. Huzzah! Don’t change a thing ☺️

I would have enthusiastically given this app five stars. I love the ease of creating captions, the different fonts and sizes available, and the fact that I can easily move my watermark around, adjust its size, opacity, etc. This app is perfect! Until you “run out of time” and are told you have to buy more. Wait! What?! Didn’t I pay $4.99 for the year!? Oh, apparently (after reading everyone else’s reviews) that’s only to remove the app’s watermark and give me some fonts I can’t use unless I buy more time. I will be deleting this app and searching for another. You guys are scammers! If you ever add a (responsible and unlimited download) monthly subscription option, let me know. The payment option is literally the only reason I’m leaving.

In my original review I said I was really impressed with this app. It was quick and easy and only $4.99/year. Well, I take it back. After paying $4.99 for a year subscription I tried to caption another video and they tried to charge me per minutes. So, in other words I’m supposed to pay a yearly subscription in order to pay more money for time credits?They didn’t even indicate that there were more fees when I paid for the year subscription. What’s the point of a subscription if I’m just paying for time credits anyway? Needless to say I’m calling Apple to see if I can get this charge reversed.